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320 : Galyna Parker – Not only do you need to set up SOP’s and tutorials for your Amazon business, you need to amend them continuously!

Selling on amazon podcast, private label podcast, amazon selling

How many times have you heard that successful service businesses came from solving their own problems? Well Galyna is just another success story for you. She realized that the hard work, and its real hard work, has created an opportunity to bring the same value to others. Boom, a second income stream created. So if you have an issue in your business and you figure out how to fix it AND you put in the work it takes to create value for others. You might have a business. People are willing to pay for  partner, yes a partner, that can help them advance their business. Be like Galyna and figure that out.



Galyna’s Facebook contact


Gaye’s Million Dollar Arbitrage List


Scope from Sellerlabs



Transcript: (note- this is a new tool I am trying out so it is not perfect- it does seem to be getting better)

Stephen:                             [00:00:00]               I’m excited to talk about my sponsors today, Gaye Lisbey’s million dollar arbitrage group. Amazing, amazing group. This is a teacher. This is Gaye, she was a teacher. She is a teacher. Still. You need to learn. This is the type of environment you want to be in because she’s going to help you understand why, and I think that’s the hardest part of this business is understanding why. Why is the red one popular when the green one isn’t? Well, there’s usually a reason and what gay does is probably parse that better than anybody and she’ll explain the reasons for those things. I think that’s really powerful. Yes, she puts out a list. You’re going to get a good use of that list if you get in the group. Now here’s the deal. The group isn’t always open, right? So you get on the waiting list and you can join the waiting list through my link.

Stephen:                             [00:00:46]               I’m doesn’t cost anything to get on a waiting list and if you like her service, which I find that most people do that, that’s why there’s not so many openings. Um, you’ll be with her for a long time. And so it’s amazing She’s part of Andy Slam. It’s group amazing Forward slash momentum. And you’re going to get in the waiting list. That’s all I can get you on right now. You can use my name and see if that gets you anywhere. But what I like about in the uh, what I like about what they teach in that group or the things that are going on, you know, the current things. I’ve seen a lot of stuff going on about stores going out of business. Well here’s where an opportunity is, here’s why you want to do this. Hey, be cautious about this, you know, with toys r US coming out, you’ve got to think about this and that’s the learning that you need to do.

Stephen:                             [00:01:30]               And Gay is better than anybody else I’ve seen. So amazing. Freedom Dot com. Forward slash momentum will get you to the waiting list. Then hopefully we can get you in the group and then you’re going to see me in there and we can chat anytime you’re ready. Karen lockers, group solutions, the number for ecommerce solutions, four, forward slash momentum. It’s going to save you 50 bucks. Karen’s our account manager. We recommend her to everyone because she’s done so well for us. I mean that’s quite frankly the reason we’ve been paying her for last few years, but she’s become an important part of our team. Her and her team are so involved in our account. I just see the emails coming back and forth, hey, we did this for you. I just saw two listings today. I’m like, wait a second. Why did they show up? I didn’t put any listings up.

Stephen:                             [00:02:11]               They got a. They got a set off to the side by Amazon and they reactivate them for me. You know what I mean? That’s the stuff that just happens when you have a strong team and I can’t recommend Karen enough if you use my code. Momentum. Karen pays me. I don’t want to hide that. Of course we all know that, but you’re going to save $50 and it’s a great opportunity to really, really build out your team with somebody you can trust. That’s why I recommend them. So solutions, four ecommerce solutions, the number four e-commerce dot com, forward slash momentum. It’s going to save you $50. Oh, and by the way, she’s going to do an inventory health report. Why is that important? Well, guess what fees are going up. Is your inventory health number declining like ours is? Well, here’s why and what they can do.

Stephen:                             [00:03:00]               What I like is I get a spreadsheet from them and it says, Hey, here’s a bunch of inventory. Here’s what we recommend. And I’m like, Yep, read refund. I mean delete a return to us, blah blah blah, whatever it is and it’s or destroy and it just happens. That’s what I like. The other thing that I have Karen helped me with a lot is creating new listings. You know, we do a lot of the research ourselves. We upload our images and then boom, magically the listing goes live and I don’t have to worry about it. Those are the services that Karen offers. Can’t recommend her enough solutions. Four forward slash momentum. Save 50 bucks. Use My code. You save $50 a month every single month and it’s a great service. Plus you get that free inventory health report. I think it’s a really powerful way, so I can’t.

Stephen:                             [00:03:45]               I’m so excited how many people have been joining her because I see it and I’m excited because the messages I get from people saying, hey, this is great. I finally feel like I can focus on something else because Karen and her team are watching this for me and I highly recommend her. Next up is scale sellerlabs and scope and we’ll set it rolling. It’s, it’s amazing. I mean, it really is amazing when you sit back and think about, hey, I want to get this product up and it similar to this product and that’s that product does well. Well therefore, if that product does well, they have the right keywords, they’ve chosen things correctly, so guess what? You scope and you could see all that stuff and that’s what the most powerful thing in the world is to copy somebody who’s done it right. That’s what you want to.

Stephen:                             [00:04:29]               You want to take advantage of that, right? I mean it’s, it’s fair to see and so therefore you can take and apply it to your listing and immediately get that same benefit. That’s what scope does for me. Seller, forward slash momentum. It’s going to save you $50 on the service. Oh, by the way, it’s free to try. So sign up, try it and say, oh, this is how it’s done. Boom. And then you’re going to. The light’s going to go on and you’re going to be like, man, I can get my products out there. I just can’t wait. Can’t wait. So we’re forward slash momentum. The other day I bought another domain. Yes, I bought it other domain. It’s almost like A. I’m admitting guilt, but it’s because I had an idea and it was something that was a pretty good idea I think is going to go pretty far.

Stephen:                             [00:05:18]               And so what do I do? I go to try forward slash momentum and save 30 percent. So domains aren’t very expensive. You get a few services, it adds up a little bit and I usually buy three years. I usually by privacy, by the way, I recommend that to buy that, you know, it’s not that much money, but when you can save 30 percent it makes it that much sweeter and it makes it easier when you’re buying domains and especially if you buy a bunch of domains. I am a domain collector and so I do tend to do that, but that 30 percent makes it a lot easier and I use godaddy because what I like is I can pop in and address, I’m thinking and it’ll say, nope, nope, could try this version or try this extension and then boom, there it is. Hey, you better hurry before it goes away and the right, you know, and so try, forward slash momentum save 30 percent.

Stephen:                             [00:06:07]               Also want to mention about grasshopper. Who was that? Just talking to somebody the other day and they were like, Oh yeah, use this company called grasshopper. I’m like, Dude, did you buy it through my link and save 30 percent? Hello? No, they missed that. So save 30 percent. It’s try Forward slash momentum. No surprise there, but you’re going to save 30 percent and what the real cool part about that is they’re using it for their private label business and it gives them virtually a second phone on their current phone without having to get another number. They can make up a vanity number. They don’t have to go and do all the grief and signed loan contracts. Pretty easy stuff. And so if you’re creating a brand that you want to identify, you want to look professional, you want to look like a real company. Grasshopper is a great tool. It’s an app you put on your existing phone and boom, you now have a customer service to. You now have a sales department, you’d have a manufacturing division. You could forward it to somebody else. You can have it go to different voicemails, different departments, and it’s all included. So try, forward slash momentum. Save 30 percent.

Stephen:                             [00:07:13]               Welcome back to the ECOMMERCE momentum podcast. This is episode 320 Galena. Parker, uh, I love talking with Galina because she’s no excuses. Um, she’s quiet, she’s reserved. And I say that a couple times in the conversation because it’s true. You’d meet her and you’d be like, oh, she’s quiet, but she’s a killer. She is quiet, stealth and just knocking them dead. Why? Because as she describes it, she did the work, right? She’s willing to do the work. Listen hard when she talks about this database of standard operating procedures in tutorials that she has, it is absolutely her secret sauce. That is it. I mean, you know, she does have some intuitive things and we address that. But I’m telling you the fact that she’s done this work and this is hard work. I’m sure this is not easy. Um, and is she uses a term, I think it’s such a powerful term.

Stephen:                             [00:08:06]               She has to amend them often. Right? These aren’t hard and fast rules, they get amended because things are gonna. Change things outside of your control. We’re going to change. Even things inside your control are going to change because you got to find a better way. You’re gonna be like, Ooh, let me amend that. It’s not a crumble it up. Throw it in the garbage. It’s not a start over or do over. It’s an amendment right. It’s a much easier to make a small change then thrown the whole thing over and starting over. So smart. So powerful. It’s such a nice, nice person, man. What a great interview. It’s going until the podcast.

Cool Voice Guy:                [00:08:36]               Welcome to the commerce momentum guys. We focused on the people, the products, and the process of ecommerce selling today. Here’s your host, Steven Peterson.

Stephen:                             [00:08:50]               All right. Welcome back to the ECOMMERCE momentum podcast. Very excited about today’s guest because she is quiet. She is reserved, yet she’s a killer. She crushes it. A very cool to see over, I guess probably the second time we’ve met, but watching her evolve over time and gain that confidence. It’s just phenomenal to me and it’s just really neat to see. Welcome. Galena. Parker. Welcome, Galena. Hey, thank you for having me. Thank you for coming on. You really have. You are a ball of fire, but you really quiet about it. Like stealth almost. Have you ever heard that from somebody before?

Galyna:                                 [00:09:29]               Yeah, I guess, um, I dunno. I mean, I guess I’m not exactly an extrovert. Maybe that’s what you’re trying to say. Yeah, yeah, yeah.

Stephen:                             [00:09:37]               But secretly you’re crushing it so you know, you’re just that quiet, that stealth assassin. That’s what I’m going to call you. That’s what I think of when I see you. So, so you are an Amazon seller. How long have you been selling?

Galyna:                                 [00:09:50]               What? About four years.

Stephen:                             [00:09:51]               Four years. You don’t look old enough to sell for four years. Yeah. Well, it’s true. I mean, you, uh, have figured it out. So talk, take me back. What were you going to do in life? What were you going to be?

Galyna:                                 [00:10:05]               So, uh, I’m moved to the United States from Ukraine and uh, about seven years ago. Did you speak English when you came? I, uh, well yeah, but, you know, you don’t speak on a daily basis. So, um, I had to learn a lot. We’re doing so,

Stephen:                             [00:10:23]               so seven years ago. Okay. Yeah.

Galyna:                                 [00:10:25]               Uh Huh. And um, so um, in the, you know, first couple of years you’re just in learning language stuff would be. I go to a language school and uh, then, uh, I uh, decided I want to go to college second time because I figured I’m a to learn something like computer science, you know,

Stephen:                             [00:10:46]               what was your first degree in?

Galyna:                                 [00:10:48]               Oh, right. My first degree, I’m sorry, I should’ve bought Ukrainian port. So my first degree is in psychology, however, a year, however, I was not, never really interested in that so much. So, um, my work was um, uh, I worked for a couple of years in the call center over a cell phone company and then, uh, I was working for a few years with the company that was sort of providing services or cell phone companies. I don’t know if you recall a bag then when we didn’t have smartphones, people would be buying ring tones and um, pictures from their, for their phone, like by sending text message. Yes sir. So that was a long time ago. So that was what we were doing back then there.

Stephen:                             [00:11:34]               Hmm. And so you have this degree in psychology. Uh, did it help you with communication with people? Because that’s one of the things is you start to understand how people work, right? And you start to understand how to connect with them. Did it, did it give you any of that?

Galyna:                                 [00:11:51]               Um, it was, it was more interesting subject rather than brock decode.

Stephen:                             [00:11:59]               Well, how about now though? I me jump right there. When you’re trying to understand people for what you’re selling, you’re in private label, how does that work for you? I mean, does that help you

Galyna:                                 [00:12:09]               and wholesale almost monthly? Oh yeah. Um, yeah. Um, it does, it helps a lot. Let’s just say it, it helps a lot when I have to interview New People for um, my company, new Va’s and even local labor, I can see certain things, you know, and I can ask questions in a certain way that kind of helps me to understand a person’s personality butter, so that definitely.

Stephen:                             [00:12:34]               So that you’ve not hired somebody based on that interview because you understood them and you knew that they wouldn’t work out. Right. Is that fair? Okay. That’s cool. That’s a good skill. That’s a very good skill. Okay. So you’re going to get a degree now in computers.

Galyna:                                 [00:12:49]               How’d that go? So, so I decided I was gonna get a computer science degree and uh, but I was not so much interested in the degree itself because I already had one. I was just interested in learning, you know, new skill and maybe apply it to do whatever I’m going to do, not necessarily um, just to get a paper. So, um, yeah, that one will, I really liked it but then we had a class in ecommerce there so uh, and for that class, um, we needed to create a project in which we sort of describe how we come up with a product idea and how we, you know, name it and how we gonna be marketed and it online. So I said, you know, a loner hard thought long and hard and I came up with this product and um, I came up with the brand and just the way how I work, I don’t come up with something just, you know, to pass a class to have a gray. So I actually came up with my technically my first private label product.

Stephen:                             [00:13:55]               Wait a second. So, so you took this real serious so you didn’t take it. You know, it’s interesting how, when you look at the people that were in the class, what was the age difference between you and them?

Galyna:                                 [00:14:06]               Uh, well there were people who were my age and there were people even older and there were some who just auto high school.

Stephen:                             [00:14:15]               Okay. So the ones just at a high school, clearly we’re just doing it as fast as they can get through the grade, get onto the next class. Right. They had no vested interest. Right. They weren’t planning about the people that were older than you. Do you think they took it serious or do you think they get overwhelmed by it? Um, what was your experience there?

Galyna:                                 [00:14:31]               I think um, everybody tried to do a good job, but I don’t think that anybody had this sort of intrepreneurial thing in mind that they actually can come up with something that can actually work. Maybe people were, you know, and I of I took it seriously, like, because this is something that you can come up with a and you decide this is how you’re going to market. Maybe this is gonna work, like in real life. So, but, um, I don’t think we’ve had a lot of entrepreneurs in cloth. I would say that actually to kids.

Stephen:                             [00:15:01]               It’s interesting you say that. So do you think, did you think that this was gonna be a real product or is this the method that you just realized that that’s your approach? Do you get what I’m saying? That there’s a difference? Right. So if you were going in, somebody said to you, alright, Galena, I needed to go create a product, come up with it, make your best pitch. This is, we’re actually going to really produce this product. Did you go into it with that or did you go into it with, okay, I’ve got to do this assignment. I’m going to give it my all. I’m going to learn. I’m going to take my time and then realize looking back that you had that all along and to me if it is, it’s a superpower. Right? But did you know that going in when you really think about it?

Galyna:                                 [00:15:43]               Yeah, I really didn’t think that when I went into it or didn’t think that um, it’s going to be an actual product, but just the way how I’m wired I guess is that I, I try, I do not like doing activities that do not bring our results for sake. So. And I guess when I was trying to come up with something, I was really look in into how it would be in their real life.

Stephen:                             [00:16:12]               So that’s, that’s that, that’s that psychology degree because you’re looking at it. Yeah. And applying it into the real social world, how it’s going to get out there, how people are gonna use it to me. I mean have you used that same technique? Be Honest. Have you been using that same technique now that you’ve been in the Amazon world to bring products to market, whether it’s wholesale or private label? Doesn’t matter to me. Have you used that same technique?

Galyna:                                 [00:16:35]               Um, I would say no. And the reason is maybe that’s an interesting point. Your brain grow you are bringing up because once I started getting into Amazon, I started learning about all of this data that is available to us, you know, all of this, this is best sellers rank such and such and this is that Roi such and such. And then you get, you know, kind of wrapped up in all of this data. And sometimes even if you had an idea for a product, you started kind of analyzing and then you get, you know, maybe maybe you put your bears herself or maybe those are, you know, real box that say that the product is not good. So I would say it’s much harder when once you get ahold of this data and you know, a lot of things that I did know before, it’s going to very hard to call them over a calm, um, you know, yourself and actually, you know, do the product because you’re just afraid maybe this is not going to work. Or you know, that guy says this thing. Another guy said different thing,

Stephen:                             [00:17:40]               so you don’t use that. That little secret, a intuition that you have that super well educated intuition, I should call it that because you’ve, you’ve been educated in that. You turn that off. That’s interesting to me. Yeah, I’m surprised you don’t use that because that sounds like a little bit of a, an advantage. Um, to filter it interest.

Galyna:                                 [00:18:01]               Yeah. I’m going to try. We’re mostly wholesale right now, but we’re moving to, towards private label and I’m going to. This is that good advice. I’m going to channel whatever, you know, whatever that I have and I’m going to try to have that approach when I’m sourcing private label.

Stephen:                             [00:18:20]               Well, it’s just that little filter. I think the data absolutely should drive your decision. Of course. However, there’s also, um, who was it who said this? Oh my God, I can’t think of who it was. Kelly Kelley. Oh my God. I’m Kelly fatio. I’m sorry, Kelly. I Apologize I missed your name, but Kelly Pdo said this. It’s, there’s, there’s an art to this also. It’s not just perfect data because if it’s a perfect data, everybody would be successful. One hundred percent of private label products that get launched would be a successful. They’re not. Why? Because there’s also an art to this where it’s that call it intuition, for lack of a better word. It’s that what experiences you bring or your perspective or your insight that I don’t have that you’re able to bring and you were able to have success with it. I think that’s fair and it sounds like you’ve got it. Very cool. Hmm. Interesting. All right, so you go to school, you’re going to get this degree, you get interested in entrepreneur and you’re like, Ooh, I like this. How did you get the idea to actually follow through and bring it to market?

Galyna:                                 [00:19:22]               Well, I started looking first at different options because one of the task was how are you going to market the product? So I started looking into different options that are out there and I ended up. I have been searching for ways to earn money in line for a couple of years before even that, but so I went into adsense. Then it went into and say kindle books and from kindle books, which is Amazon. This is, this is when I started learning more about Amazon platform and um, everything kind of collided together. The project and you know, on my previous knowledge and all of that stuff.

Stephen:                             [00:20:01]               Did you have any issues with the cultural differences? I don’t know how different the Ukraine is from the US. And then market wise, um, your experiences, you know, growing up buying and whatever you did and then come into the u. s has that, how has that been a challenge or an advantage for you in any way? Um, when you’re looking for products to buy and sell.

Galyna:                                 [00:20:23]               Right. So definitely initially it’s very hard to understand, you know, what, what’s the product and the, uh, comparing to Ukraine. So what helped me that is that when I started doing ra, that gives you so much knowledge and data about so many different variety of products that you learned market quickly. So this helped a lot.

Stephen:                             [00:20:47]               Did. Um,

Galyna:                                 [00:20:48]               now who did you learn Ra from? How did you, how did you come across that? Um, so, uh, well I initially learned about Amazon’s will started reading online selling experiment blog.

Stephen:                             [00:21:02]               Okay. Yeah. Ryan grant.

Galyna:                                 [00:21:04]               Right. And um, from there started, you know, learn about facebook groups and stuff. Back then John Gurlue was at his best with, with the walgreens source.

Stephen:                             [00:21:16]               Yeah, I remember John. Yeah.

Galyna:                                 [00:21:18]               Yeah. So that was big this. So this is how I started with the Ra,

Stephen:                             [00:21:22]               so that was attractive. So you started doing the, uh, the walgreens and the drug store and that kind of thing and they had tons of toys, right? They were the toy liquidation kind of stuff, right. The exact market down and so, so that was attractive to you. So you adopted quickly, did you think, did you think of scaling it at that point? I mean at that, were you just thinking, Hey, I’m going to make some extra money and then I’m going to go get a job or what were you thinking at that point?

Galyna:                                 [00:21:48]               Um, I did not want to get a job. Um, so I, uh, I liked the, I liked the rain, you know, everything, but then quickly you kind of started realizing that it’s pretty hard to scale if you’re just, this is just you and your car and driving around, you know, distances and you know, hope for the best gonna hard to um,

Stephen:                             [00:22:14]               well you have no control. You don’t know if there’s going to be anything in that store. Right,

Galyna:                                 [00:22:17]               right, right. Especially with the walgreens sourcing, although it’s always been good, like you almost always, they’re able to find, but sometimes when you’re hunting for some item you might think it’s going to be in that place, but then it’s not. So it’s definitely hard to scale, especially if you’re just one person in the garden. No, eight hour, eight hour day.

Stephen:                             [00:22:40]               So what do you do? You sit back and you say, okay, this is hard to scale. I can work real hard and I can make a wage. I can go get a job though. And work less hours. I’m sure they’re less hours. Right? And less running a health insurance, get that retirement plan, that corner, office, Galena. You’re going to get a corner office on this. We’re dreaming, right? You’re going to corner office. You’d probably get some administrative help. I mean, that could be cool, right? But you say no. Is it, when you think back, right? Looking back, be honest, freedom. What does that mean to you? Because now you have freedom because you’re in charge, right? There’s, you’re either successful or you’re not, but it’s your fault, right? When you’re successful, it’s your fault. When you’re not, it’s your fault. What’s that freedom for you? And did you, did you go for that? I mean, was that always going to be one of your goals?

Galyna:                                 [00:23:33]               Yeah. Um, I, um, so my husband is a pilot and we’d like to travel and uh, so I really wanted to have that ability if I want to go travel for three for four days or two weeks, whatever I want to, you know, get up and go. And uh, so that’s freedom. That’s freedom. And also like eve, when you are not traveling, when your, your location, the freedom is to, you know, wake up when you want and go to bed when you want. And do not have a certain location to be at from, you know, eight to five. So that’s freedom

Stephen:                             [00:24:15]               and the just in time. But one of the thing when you said your husband’s a pilot, so that means he works his schedule and probably gone for a long period of time. Are you now at that place where you can design your business around that and to be intentional because I’m all about intentional living, I think that that is the smartest way to live your life. You know what he’s going to be away. You can go to the wall, give it everything you’ve got, but then know that he’s coming home on Tuesday and so boom, your schedule’s wide. I mean to me that’s the perfect design

Galyna:                                 [00:24:44]               spot on. And that is actually one of the factors, how, you know, I came to choosing a job which I couldn’t find, you know, a good job. Um, but rather and entrepreneurship just, you know, for that ability to adjust my schedule. Exactly. So, you know, when my husband works, I can work and because when he gone he gone for 20, you know, for three days or so. So, but when he’s at home, you know, we can spend time together and,

Stephen:                             [00:25:16]               but it’s real time distracted. Yeah. Yeah. That’s awesome. Um, now this is one of the things I want to make sure I get clear about this. This isn’t always perfect, right? It doesn’t always work. I can’t imagine that everything has been easy for you because that’s what it sounds like. Oh, she designed a perfect life. She just grew and she started selling and then boom, magically she’s doing millions and it’s easy. It hasn’t been right. I mean, I’m sure like all of us, you’ve had to struggle, you’ve had to hit some walls. Can you talk about any of them?

Galyna:                                 [00:25:46]               Sure. Um, so definitely there have been some things like that and uh, so for example, um, when we, I had to, I decided I want to move from away from Ra and a little bit to wholesale. That was a long period of adjustment. And uh, I would say maybe four months, for four months it was, you know, volume went down, sales went down, the whole processes have to be, had to be changed. So that was a.

Stephen:                             [00:26:20]               and don’t leave that. What happens to you? Do you feel like a failure at that moment? Do you sit there and doubt yourself? And this is Steve talking about himself. I mean, do you feel like that? Did you feel like that? Where it’s like, oh my God, what am I doing? I know this and I know it was working. Now I’m not because you see everybody else being successful. Right. That’s what you see,

Galyna:                                 [00:26:41]               right? It was hard. Uh, it was hard initially. But uh, I kinda, I don’t know why I struggled through and um, because like you said, because I know that if you know, that guy is doing it well with it, I probably can do to. I mean, I probably not, not more, you know, not stupid, you know, so I thought I just need to, you know, just go through it and you know, it’s, it should work.

Stephen:                             [00:27:12]               You know, your head down, do the work, right? That’s what people have to say. Put your head down, do the work here. That guy is not smarter than you. Right. And I think that that’s what people have to realize that’s not putting him down, right? That’s not, you’re not saying that. You’re just saying, hey, wait a second. I’m not dumb either. He’s not dumb. He’s doing it but I’m not done. So therefore you have confidence because I think that does because everybody struggles. Like you said, I think it’s a perfect description. You turn off the RAF motor and you go to wholesale and then there’s a long period of time, right? The buying process, the selling process, it takes a while and in the meantime you sit there and say, oh, but everybody else is saying it’s easy. Everybody else showing these giant numbers, they’re failing to tell you that there is a gap in between and you’re hearing it from somebody who’s done it. Galena has done it, so that’s perfect. All right, perfect. All right, so you’re started converting over. You got a delay. What happens?

Galyna:                                 [00:28:05]               Um, what happens? So now with wholesale at suddenly didn’t have to drive around stores.

Stephen:                             [00:28:12]               So you got time.

Galyna:                                 [00:28:14]               I got time and more than time I got some sanity. I don’t know how to explain, but you probably can understand when you’re doing ra, you have this urge that you have to, okay, I’m done with my breakfast, I have to live the house right now and I have to drive to some random location and you know, get the stuff.

Stephen:                             [00:28:34]               And then all those cars pulling in front of you, right? The slow guy gets in front of you and you’re like, oh, I to get to the store, I got to get faster.

Galyna:                                 [00:28:41]               Yeah. All of that store and people in, in stores with their, you know,

Stephen:                             [00:28:46]               casual shopping. You’re linking out of the way. Those are then you’re running from store to store. Did you travel much or were you able to find most, most items in your neighborhood?

Galyna:                                 [00:28:56]               Okay. Where had a lot of. We have a lot of Walgreens is south Florida and the Walmart’s do so I, I traveled as far as I’m

Speaker 5:                           [00:29:07]               um,

Galyna:                                 [00:29:09]               maybe Orlando. So a three hours. Yeah. But not often. I mean it was usually enough to, to source locally. Um, so let’s see. Yeah. So move to wholesale and um, but then now you have this clarity sort of thing. Then I started thinking that I can start outsourcing certain things that can be.

Stephen:                             [00:29:36]               I think that’s a good point. So you’re saying you’re going to outsource. What was your criteria? Because I don’t want to miss. I

Speaker 6:                           [00:29:41]               don’t mean to cut you off there, but I think it’s important because you’re saying, hmm, I can outsource things. What was it for you? I mean, was it stuff you didn’t like to do? Was it stuff that wasn’t time value for you? Was it stuff you’re just not interested? I mean, what was it for you? How did you say, I want to get rid of this then this, then this?

Galyna:                                 [00:30:00]               Um, well basically any thoughts that takes me more than five minutes to do, I get bored pretty quick.

Speaker 6:                           [00:30:08]               That’s your attention span. Five minutes. That’s it, Huh?

Galyna:                                 [00:30:11]               Yeah. But you know, I mean it sounds bad but it kind of serves me well because uh, what I am good at is that I’m good at setting up the process for error tutorial for another person to follow through and uh, but I only have to do this once and maybe explain once. So

Speaker 6:                           [00:30:32]               are you, when you say you set a processes in tutorials, are you documenting these, I mean, is that one of your strengths?

Galyna:                                 [00:30:39]               Yeah, exactly. We have a, at this point we have a huge database of different tutorials and sop send instructions or all kinds of things have, you know, my business or va’s as well as for local warehouse stuff. And uh,

Speaker 6:                           [00:30:56]               where did you learn this? Where did you, I mean, this, this is isn’t intuitive to most people and this is a really hot subject right now. Everybody’s talking slps in gleaning, you should have to have sop. Sorry. But that’s relatively current for most people in our world. You’ve been doing this for awhile. Where did that come from? Where did you see that? Is that how you learn? Is that, is that something that you’ve seen work? Is this a psychology degree coming in people you know, but where does this come from?

Speaker 5:                           [00:31:21]               Um,

Galyna:                                 [00:31:22]               that’s interesting you say that. It’s so hard because for me it’s not a, I guess a lot of it is logic. I think. I like to think that I have a good logic logical thinking and that I guess will come not so much from psychology, but from computer science it is when you ride programs you have to come up with an algorithm wearing it for anything, right? For even the most simple program, hello world or wherever. So, and that leads you to thinking in step by step,

Speaker 5:                           [00:31:53]               um,

Galyna:                                 [00:31:54]               step by step method sort of thing. So, so that process of it. Yeah.

Speaker 6:                           [00:31:59]               Yep. When you think about, uh, when you made it, when you went over the hill from, you realized that that earlier, I can’t scale this by myself, I need to outsource some things, right? So I’m going to try and bring some help. What point did you say, okay, I think I figured out my future future for now you’re too young, you don’t have to worry about your future for the rest of your life, but for now that this is really what I’m meant to be doing at this point. What was it for you?

Speaker 5:                           [00:32:30]               Um,

Speaker 6:                           [00:32:31]               was it a certain sales tower, a male? Was it a certain inventory level? Was it, you know, a conference where you went and you realized or just listening to people on podcasts or whatever, where you realize, hey, wait, I’ve got a pretty good size business, you know, I’m doing x number of dollars in sales. You get what I mean?

Galyna:                                 [00:32:50]               Yeah. I guess once I started hiring Va’s, uh, it kinda opened up, um, to opportunity to outsource so many different tasks, which before I haven’t thought about. And uh, once, you know, once I started I started thinking about all of the tasks that I can possibly outsource that do not require anything with the local labor.

Speaker 6:                           [00:33:22]               So it was like a, like a, a, a faucet for you when you opened that, all of a sudden you’re like, oh, this is good or this is good. I like this, let me do this, let me do this. Yeah, that’s powerful. Because I think people, the first one’s the hardest, right? I’m sure it was right. That’s right. Yeah. That’s a kind of life lesson, right? The first time is always the hardest. Okay. So you then you bring on in Europe to 17 va’s, I mean you’re, you’ve scaled, you scaled this, plus you have local labor, as you say. So you’re now doing online arbitrage. You started to find tools, didn’t you? Um, any tools in particular that you, you know, tactical arbitrage or price checker or any of those that you’ve used?

Galyna:                                 [00:34:02]               Right. So four away, we do use the tactical arbitrage also, we do use a lot of manual search when tools are not available or not effective. Va’s are doing manual searches as well. Um, price checker to. We do use mostly for wholesale sourcing,

Speaker 6:                           [00:34:22]               like an evaluation of upc codes and stuff like that. Right? Yeah,

Galyna:                                 [00:34:26]               right, exactly.

Speaker 6:                           [00:34:29]               Okay. So that’s good. So you’ve adapted to the tools you’ve outsourced, now you have some local people and what are local people doing? The prep, prepping and packaging and that kind of stuff? Were you

Galyna:                                 [00:34:38]               right? I’m basically everything from receiving inventory into warehouse to ship it out to Amazon and returns and stuff like that.

Speaker 6:                           [00:34:47]               Do you share your warehouse? I don’t remember a conversation with. There might’ve been an adult beverage involved. There might have been at a. We were together recently and uh, I, I just, I talked to several hundred people usually at night and so I’m always trying to remember if you don’t share.

Galyna:                                 [00:35:02]               No, we have a rather small warehouse and it’s kind of a in and out operation. Okay. Try Not to store things.

Speaker 6:                           [00:35:09]               So very efficient in and out. Okay. What is your family? I mean they got to be looking at you like what? Did they know that you had this in you when you. I mean when you talk to your family, are they supportive or do they even have a clue how, how, how big you’ve made this?

Galyna:                                 [00:35:27]               I don’t think they knew. It’s interesting that you say that because I think in Ukraine, Russia, his will and many other countries, it’s Kinda hard to be an entrepreneur. You can be, there are people who are entrepreneurs and stuff, but in the United States there are a lot more opportunities. If you are willing to work hard, you know, roll your sleeves up, you can achieve amazing things. So it’s, it’s pretty amazing what tile and you can discover once you move to a different country.

Speaker 6:                           [00:36:03]               I think that’s fair, right? If you’re not exposed to it, how do you know you have that skill, right? You would never know it. How about this? Let me ask you this because I don’t know how Ukraine is a being a woman, uh, because I’ve interviewed someone from China and the Chinese woman is not encouraged to be an entrepreneur for sure. Right. That’s a big challenge and that’s, you know, older. And I think that’s changing. How about in the Ukraine as a woman? Are Women Entrepreneurs? Are Women encouraged in any way? Because you said most people are not encouraged, but how about now? Is it evolving?

Galyna:                                 [00:36:37]               I wouldn’t say it’s evolving to rapidly, so really still the same offer, William, when, um, I guess you can say there is a, I don’t, maybe not as tough as trying, but I guess you can say that it’s a little bit harder for one, but I, I personally, I never felt it because I don’t know. I, if I wanted a job, you know, I could get a job because I, I never felt better on. That’s a confidence issue though.

Speaker 6:                           [00:37:08]               Yeah. But you have a confidence issue. Where did that come from? Where’s your parents? Did your parents tell you you could, you could be. I mean that just not everybody has that common because you’re quiet and reserved to be fair and it’s not a criticism you are, but there is a confidence about you.

Galyna:                                 [00:37:23]               Where does that come from? I have no idea. I don’t know, but you know what I mean. It’s true. I mean, that’s true, but I guess it’s a, it’s uh, just the result that I’m seeing because I know that I work hard, you know, I know that I work hard and I know that I, you know, I can oversee things maybe Bloomberg better than other people and it, it, you know, it takes me to places where I shouldn’t, you know, it’s like magic weight, hard work equals success. That’s magic. Easy Button. We should get a shirt,

Speaker 6:                           [00:37:58]               bird shirts. It says that when you think of your strengths, right? It sounds to me, I mean I would sit there and just in our little bit of conversations I would say you got a confidence about you. You have the ability to lead others clearly you can’t have 17 vas because that’s like spinning plates each one and to be able to manage that takes a lot. Plus local plus do it by yourself. I mean that’s pretty impressive. What would, what would you say your biggest strength is?

Galyna:                                 [00:38:23]               I would say setting up processes and procedures for others. Follow

Speaker 6:                           [00:38:28]               and setting them in a way that others can understand them. I think that’s another challenge because my wife says, that’s man, speak Steve. That’s man speak because I think, you know, go left, go right, go left, go. Right. My wife would be like, okay, you go to the corner store, there’s a purple house and then you make a right hand turn and then there’s going to be a big Bush with flowers and then you’re going to turn around to yet. And it’s fine. I’m making fun, but it’s true is that we both, you know, I’m too abrupt, but most people are like, what does that mean? Like, do you really want me to do that? You know, and I don’t know that I do the best job of explaining it. Where does yours come from? Do you think it’s, we’re back to that psychology degree.

Galyna:                                 [00:39:07]               Mm

Speaker 6:                           [00:39:10]               standing people. I’m telling you this is the power as the superpower. I think it’s very powerful. When you, when you’ve established that stuff though, would you say that was one of the big turning points in your business? Because I think this is powerful because some people want to make that. They don’t understand the value of having that, those ssps and those procedures all in place. It’s like a. it’s like a burden gets lifted off you don’t you?

Galyna:                                 [00:39:32]               Oh, for sure. It’s a. it’s just the job done once and repeat it. Rinse and repeat kind of thing. This is definitely a big one.

Speaker 6:                           [00:39:42]               Yeah. When you’re tweaking a procedure, you’re only tweaking one little word or a line in there, not the whole thing. You’re not reinventing it, I guess is the best way to say it.

Galyna:                                 [00:39:51]               Right? Yes, definitely. It definitely requires tweaking though.

Speaker 6:                           [00:39:56]               Yeah. Right. Continuous, right

Galyna:                                 [00:39:59]               where exactly. However, once you know, you get on top of it, you know, stay on top of it. It’s a lot easier to amended rather than explaining all over again to a new person what to do.

Speaker 6:                           [00:40:14]               Oh, neat amendment. Oh, I love that word. That was a great word for that need amendment. Right. That’s a. that’s a much better word, right? You’re amending something so simple. When do you don’t sound like you have a fear and I’m sure that there is a little bit of fear because I think there’s fear and everyone. I think that’s what makes you an entrepreneur. What do you worry about or what did you that maybe, and maybe that’s a better question, what did you worry about that now you just don’t about going into business? You know what I mean?

Speaker 5:                           [00:40:45]               Um,

Speaker 6:                           [00:40:48]               well like some people would be like, oh, you know, I’m afraid to put this money on my credit card because I don’t know if I’m going to have the money or I’m afraid to hire somebody because what if they sue me or I’m afraid to. I’m afraid. I’m afraid. I’m afraid to keep that fear.

Galyna:                                 [00:41:01]               Yeah, those are good points actually. You brought up actually, it’s pretty amazing how once you start buying in our business, once you start buying and you know, spend so much of thousands of dollars every month. It’s amazing how you kind of don’t want to say loose track of money, but the same amount of money that you’d say if you’d say to your, I don’t know, friends that, oh, I just spent $20,000 in my credit card for business. They probably would flip out. But once you reach to the volume, you know, you’re pretty confident you’re able to get that money back. Plus profit. It’s a definitely that fear. You don’t have that fear anymore. It’s the money kind of amounts are relative.

Speaker 6:                           [00:41:46]               Yeah, it becomes, you almost are immune to it and that’s a good thing. But it could also can be a bad thing. So there is a, there is a thing when you think about personal habits, because that’s another thing I like to look at, you know, what personal habits do you continue to bring to your business that others would benefit from? So some people get up early, for example, write a, they get up early and Andy, uh, oh andy trump’s, you know, wake up an hour earlier. So one of his books and they get this and they go to the gym and then they eat this and they do this by [9:00]. This is much as done. And they set these little. How about for you? What are your personal habits that have really worked well for you?

Galyna:                                 [00:42:21]               Um, I did not have a regime for say these agile. I’m a personal hobby. If you have a task like, you know the, the, there is this book, eat that frog. Yeah. So if you have, you know, four or five tasks or so did you try to conquer the ugliest one, the ugliest Prague and uh, that usually helps, you know, moving faster with everything. Eat that frog.

Speaker 6:                           [00:42:55]               Okay. So you’re, you’re basically, hey, get the list together, take the hardest one, tackle it, get past it. Do you document. I mean, again, I guess this is an had steve. I’m a process person and I’m a. So of course you do, right? Do you tackle it with the list? I mean, do you break it down into bite size pieces? You know, the eating, the elephant will stay with these analogies, right? Eating an elephant in one bite at a time. Is that, is that how you approached that?

Galyna:                                 [00:43:19]               Right. I do keep a track of, I have a task list and stuff. Um, it’s just, um, it’s just the matter of is try to tackle the task, like if it’s a large task and I know it’s going to require an hour, so I try. It’s sometimes hard, but I try to sit down and, you know, get it done right away because if you don’t, things get in the way and then one week later it’s not done. So I try to, you know, concentrate on the task and get it over with.

Speaker 6:                           [00:43:53]               How about networking? I’m going to follow that because you were at a conference recently. Do you go to a lot of conferences and if so why? And what kind of networking do you do and what does it bring for you?

Galyna:                                 [00:44:07]               Yeah, I go to conferences. We also have local meetups that I’ve visited. Um, we have some wizards if Amazon group in Miami that’s weekly, then some other smaller masterminds that a go, it definitely helps to be able to help with to be able to, let’s say maybe asked questions that maybe you are not as confident or skin in the larger facebook groups. Something maybe more practical. I mean, some actually give example, you know, and people always are willing to help if they have the knowledge in the, you know, local, when you meet people in person,

Speaker 6:                           [00:44:48]               do you eat and then you contribute also to them.

Galyna:                                 [00:44:51]               For sure. For sure. Yeah.

Speaker 6:                           [00:44:53]               It’s a different relationship, isn’t it? I mean it’s, when you see them, when you’re looking at them in the eye and saying, Hey Steve, you know, how would you handle this situation? Or I’ve got this going on, and then I’m like, well, here’s what I did. Blah, blah blah, blah blah. But you get to see it in my right. You don’t lose that. There’s no, you know, it’s like when email, right? There’s no emotion in an email. Right. But you want that emotion. That’s how we communicate. Right. That’s, that. Love it, love it.

Galyna:                                 [00:45:17]               You know, it helps just getting out.

Speaker 6:                           [00:45:20]               It’s a lonely business locally. But especially with your husband away. I mean, this is, it is a lonely business. I get it. I mean, it really is a, um, I just had a couple here today and we were talking about that. It’s neat that they found each other, but otherwise it’s, it can get pretty lonely. Yeah. Alright. So you scaled to the point where you’re like, Hey, I’m not busy enough. You know, business is good. I’m not busy enough. I’m going to offer some services for people. So I’m gonna let you pitch your services. Uh, because again, what I want people to hear is this. Okay. Glean is going to tell you that, you know, she had this, this is steve talking for Galena. And tell me if this is unfair. You could, you could say, hey, not fair, but he came over and you’re relatively young, uh, speak some English, not all English, not used a, has a degree in psychology as we know, and not necessarily entrepreneurship, but then takes and does something with it, puts her head down, does the work by herself.

Speaker 6:                           [00:46:16]               Mind you, she’s done it. She’s built this up. She’s hired 17 va’s, plus all these local people built out this business, built smart enough to know that she needed to have standard operating procedures when we all didn’t even know what they were. Right. Did all that work by herself as a young woman and has gotten to this point of success to me, you know, the fact that you want to help others get to that place to makes perfect sense to me. And uh, so, you know, some people don’t like, well, you know, she’s selling a course or she selling services or whatever, but why not? I mean, how I want to model people who have been successful. So to me, that’s why I like talking with Galena and that’s why I’m going to let her picture stuff. That’s all fair statement. Fair. Sounds Fair. That is fair. I mean it, you know, I’m not, you shouldn’t have to make excuses for it. You earned it. Okay. So you have several different services. One is you have a, a, a group of buying, right? So we’re seeing, uh, you, you have va’s that source for you and they have more stuff than you can buy probably, right?

Galyna:                                 [00:47:20]               Yeah. Um, so I have, I manage a large team of highly trained and experienced vas that assist our, with variety of different tasks that are mostly related to selling on Amazon. Also on other platforms, so, and they help my clients to do variety of different things that are involved into running Amazon business. So for example, one of the big tasks that rvs are helping our reimbursements, which is a, when you try to get your money back from Amazon or inventory reconciliations and uh, there are nine different types of reimbursements and reading inventory conciliations that we’re filing for with Amazon and you know, try to get as much money back as possible.

Speaker 6:                           [00:48:10]               Do you do it on a flat fee or is it a percentage of what you get back?

Galyna:                                 [00:48:16]               It’s a flat fee. It’s a flat fee and a. So in the silver plan, which is a first blind, it’s a $319 and that includes all of these admin tasks, including weekly account health report, sort of a bird’s eye view to account and health and maybe things that needed to be looked over.

Speaker 6:                           [00:48:37]               Okay. So you offered those services in that. That’s a flat fee. Okay. So then you also addition offer additional services. Go ahead.

Galyna:                                 [00:48:45]               Right. So, and we have two other plans and a gold and platinum and they both also include reimbursements because, uh, I noticed throughout working throughout the years that this is one of the most important tasks that pretty much everybody has to tackle when they have an account on Amazon is trying to get, you know, your inventory, consolidate your money back for inventory. So this included in both of all of the plans and the [inaudible]

Speaker 6:                           [00:49:15]               what other services do you offer?

Galyna:                                 [00:49:17]               Right? So, and, uh, the in other services sourcing and there are two types of sources that we offer help with, which is online arbitrage and wholesale sourcing. And uh, this is, uh, this is when the fees are going and finding products basically by themselves independently and providing you a list everyday of products to buy that they recommend you to look at.

Speaker 6:                           [00:49:44]               Is there a limited number of people that get that list? Because that’s one of the big complaints people have. It’s like, well this goes out to 20 people.

Galyna:                                 [00:49:50]               Yeah. Well this is only you. We do not share least two with the antibody. So this is basically me doing this work only for you. This list will not be shared.

Speaker 6:                           [00:50:00]               Anybody else, you’re virtually the middleman handling the management of that va, making sure that, you know, you’re getting me as a customer, gets the things that I need a I’m paying you and then you pay that va and you in. Uh, that’s, that’s a very. So it’s like a management service almost in that scenario,

Galyna:                                 [00:50:18]               right. And uh, we’re providing training to those V’s and support and as well as if there is something is not working out with their va or the va on decides the, you know, they want to dedicate more time to their family and they cannot work with us. This is our responsibility to replace that va and to do it so that our client does not noticed that something happened because it’s important that a client has an interrupted service from us. It’s should not be their business. Why va is not, does not want to work anymore or does not perform world.

Speaker 6:                           [00:50:57]               I like the idea that you vet them upfront to right. These are shorts, right? And so they’re trained. I mean, to me that’s a very powerful service because it’s very specific because you can use a lot of these other companies that are out there offer va services like this, but they’re not geared towards this type of business and so you do have to find who I like that. Alright. That’s for sourcing, for online and for sourcing, for wholesale. So the wholesale, you’ll help find accounts for people to find products from, correct?

Galyna:                                 [00:51:24]               Right, exactly. So in our platinum plan, it’s basically a turnkey wholesale system which involves everything from the finding leads. I’m sort of companies to contact up until place in the very first order. And then it involves, um, requests and accounts, filing applications, asking for catalogs, process in catalogs, sending recommendations to clients what to buy, and then even place in first order with the company. Basically it’s a hands off, hands off, wholesale experience almost. I’m almost [10:00]

Speaker 6:                           [00:52:04]               and those of us who do wholesale, we do a lot of wholesale here is uh, there’s a lot of steps as you just described, a few of them. There are a lot of touch points and when you’re handling multiples, that’s the challenge, right? When you start getting to, you know, six or seven real serious wholesale accounts and then all of a sudden you start realizing the hundreds of products that your potential, it’s, it’s enormous, but I like the idea, you know, I should qualify this to say, hey, Steve doesn’t benefit in any way other than I get to talk to somebody smart. I just want to make sure people understand and I’m letting Galena, pitcher products I don’t benefit other than I always say this, if you buy this service because this connects with you and you have success, I won. That’s it. That’s my goal in life is to help you.

Speaker 6:                           [00:52:43]               When it costs me nothing, costs you nothing, and I don’t benefit other than seeing you be successful. To me, that’s a very powerful thing because I think so many people try to do this, and I’m talking to the guys here. Women are smart enough to know that they can’t do it all and listen to cleaner. She knows that, but guys, we know we can do it. All right. We can do 100 percent. Well No, we shouldn’t, and to me is if this is a service that you’re interested in or any of this stuff that you’re talking to me that’s powerful. That’s when you outsource. That’s has Galina said. It’s very freeing. Right. It’s that freedom that you get when you can spend your time on other things because this piece is working correctly. Right?

Galyna:                                 [00:53:21]               Right, exactly. It’s a series of processes that we’ve been sending up throughout the year since the whole system that we came to, you know, we’re which is tweaked and adjusted on a regular basis,

Speaker 6:                           [00:53:35]               amended, amended as your love that amended where I’m telling you I really do. I think that’s a very well and that’s it. I get the benefit of your recipes. Fair,

Galyna:                                 [00:53:44]               fair. You get the benefit of the whole process, how you do it on how to do anything even you don’t even have to manage. If your va said, I’m getting sick for a week, this is, this is not happening in our, you know, in our business, you do not have to manage that

Speaker 6:                           [00:54:01]               and you also manage because one of the other complaints that you get about Va’s is sometimes they’re working for two different people. They’re reading list for you it, but then they’re selling it to somebody else through the back door. Right?

Galyna:                                 [00:54:11]               For sure. Yeah. We will use a tracking time tracking work, tracking softwares, and uh, that never has been an issue for us.

Speaker 6:                           [00:54:21]               Love it, love it, love it. So again, you weren’t busy enough. Uh, you decided to create this side business and to be fair, I heard this from A. Oh, now I’m drawing a blank on names. I’m drawing a blank today for names for some reason, but it was somebody who said, hey, when it came time to put together, um, uh, this, this training program, I already had it because we developed all this stuff. And that’s really the way this worked for you. Correct. You had all these processes in place and stuff like that. You had all these people, you’re like, hey, other people are like, Ooh, I want that too. Did you, is that how it came about? Somebody approached you saying, could you offer that to me too, would you?

Galyna:                                 [00:54:57]               Yeah, I did not. I did not advertise it, so nobody per se approached me, but I realized that all of his database of materials and the processes and you know, everything we have developed, it definitely can be beneficial for other people.

Speaker 6:                           [00:55:13]               And so the new for you. So an opportunity. Okay, that’s fair. All right, so the goal of this pie. Oh wait, there’s one more too. You have a wholesale or did we get through the whole wholesale thing?

Galyna:                                 [00:55:24]               Right. The wholesale is a turnkey wholesale

Speaker 6:                           [00:55:26]               discharged. Kay. Thanks. Okay. So that’s the whole system all the way through. Right up until first order. Okay. I just wanna make sure I got them all. All right, so the goal of this podcast is to help people who get stuck. Right? Because I think, at least in my experience, you, you’ve talked to a lot of people too. They get to, they have some success. They have some early on access, right? And usually an ra or something like that and they find that end cap at target and they have a lot of success with and they replicate it and it’s like, Ooh, this is good. And then they get to a point and then maybe it’s a confidence issue or whatever, but they kinda get stuck. They just can’t get past that point and they’re trying to get to that next level. Now my bed is, you’re going to say established policies and procedures and standing operating procedures. But what would you say? And that’s okay, that that’s it, because if there’s nothing else from this conversation, I hope people hear the value, what it’s done for Galena, um, she’s been able to create a completely second business because of her putting her head down and doing that work. What’s your. When people are like, Lena, I’m stuck. I can’t get past this. What, what could I do?

Galyna:                                 [00:56:28]               So, um, I would say think globally. And what I mean by that is that I know that a lot of people there have been a problem. So with growing, um, the, when they hire local staff, you know, and uh, it had been a local staff is expensive and it sometimes does not allow them to grow as fast as they hope because it adds a lot of overhead. So I would just say that, um, it’s up to you of course, but before you maybe hired Luke, look into expanding your local labor, think whether you can outsource this to somebody abroad, which is would be called beat. So think globally.

Speaker 6:                           [00:57:18]               Well, I think that’s very sound advice. Do. Let me ask you this because I think people who don’t want to do that are afraid of losing control. Do you feel like you have more control with your va’s than you do your local staff?

Galyna:                                 [00:57:33]               For sure. Yeah. One occasion in which I realized that I have a lot less troubles with my virtual stuff rather than local. Yeah.

Speaker 6:                           [00:57:46]               And yet you would think it’s the opposite, right? Everybody would say, oh no, you don’t want to lose control, but actually you get more control. I love that. Okay. All right. So if somebody is interested in finding out about your services, where do they need to go?

Galyna:                                 [00:57:58]               Uh, I have a website online by least that come.

Speaker 6:                           [00:58:01]               B, why list,

Galyna:                                 [00:58:04]               uh, on the line by line, by line list. Okay. Online by like be, you buy online, buying, buying And uh, I’m on facebook. Send me a pm, you know, if you have any questions and I’m always open.

Speaker 6:                           [00:58:24]               Well, it’s awesome. Um, you, uh, also are part of the young million dollar sellers group that could call them young because everybody in that room was younger than me. I must admit every single person. I think, uh, that is a big accomplishment for someone. Uh, and you’ve earned it and you’ve earned it with as much respect and uh, I think it’s very, very cool. Again, you had a whole bunch of reasons why you shouldn’t be successful, clean, but you put your head down and did the work. I love it. Thank you so much. I wish you nothing but success.

Galyna:                                 [00:58:58]               Thank you for having me. Thank you.

Speaker 6:                           [00:59:01]               Told you agree, great stuff. Uh, just, she’s very humble, but I’m telling you she’s accomplished. You’d be shocked on how, how strong her business is, but what’s cool to me is, and this is probably the, maybe the third or fourth person who said this, they created this for themselves because they needed it, right? They realized that this was, uh, an

Stephen:                             [00:59:22]               opportunity within their business. This, let’s use the standard operating procedures right in this database of, uh, of, um, different tutorials she has. They needed this for themselves, but then they realize, wait, I can take and others might want this to. They solved their problem. How many times you’ve seen this on shark tank, they solved their individual problem and then realize, wait, there are others just like me. That’s the lesson from Galena. Again, why is she so successful? Because a, she did the work be she recognizes opportunities and I think that’s just so powerful. So again, if you connect with this, then go to online by and connect with her. If you feel like this is somebody that you connect with. And I always say, find the person that you connect with, somebody who who you know that you just resonate, like you can just see that you guys can hang out and get along. Because to me communicated communication, communicating with others is so challenging and, but when you find that person that you can almost finish each other’s sentences, man, man, go low for that and you can have so much success. ECOMMERCE,, ecommerce Take care.

Cool Voice Guy:                [01:00:27]               Thanks for listening to the momentum podcast. All the links mentioned today can be found Under this episode number, please remember to subscribe and like us on itunes.




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