358 : Conrad Mc Gill – Scale a multi channel, multi country, multi product Amazon and Ebay business
Get ready to ship! Yes scaled MF’d business models still work. Sell in many countries and be willing to really do the work. Don’t just say it, show it! Conrad has figured out that hard work, and knowing your abilities is the secret to success. After all it beats a 9-5 or especially a 4-12!
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Transcript: (note- this is a new tool I am trying out so it is not perfect- it does seem to be getting better)
Conrad: [00:00] And, uh, some results first or someone locations, you’ll see that it’s gonna work. If it doesn’t work, you know what to be last, if it does work, what have you gained, you know, risk, reward. It’s, it’s a, it’s a very good ratio of that way.
Cool voice guy: [00:11] Welcome to the ecommerce momentum podcast where we focus on the people, the products, and the process of ecommerce selling today. Here’s your host, Steven Peterson.
Stephen: [00:25] He wanted to talk a few moments about some sponsors scope from several labs. Um, when’s the last time you created a listing? Right? And when you create that listing, you’ve got to come up with the keywords, right? It’s all key word dependent. I don’t care if it’s a private label or wholesale. You’ve got to get it right. Well, what’s the best way to get it right? If you’re selling a similar product that’s really successful, you go and you take and use their keywords and that’s what scope does for you. So phenomenal tool brought to you again by seller labs. The leaders in technology, when it comes to Amazon right now, they are just crushing it with all their products, but scope allows you to get that listing right, get ranked for those key words as fast as possible. Therefore you get the sales. So go to sellerlabs.com, forward slash scope.
Stephen: [01:14] Use the code word momentum, save a little bit of money, get some free key words to test, try it out and see if you see an improvement. If you don’t adjust, what’s cool about what I love about a seller labs is that you then message and say, Hey, I didn’t get this right tyler. Hey Jeff, this isn’t working right. What am I doing wrong? And Boom, you’re going to get the help you need and that’s what you’re going to get from seller Lamson. And it’s a very special group. Had been very. I’ve been very fortunate to be connected with them. And again, I look over time they delivered every single time. You know, same thing I can say for Karen from solutions for ECOMMERCE. I mean, she’s been carrying my account for a couple years now. Um, and our account, my wife and I, and she really does handle things for us.
Stephen: [01:55] Um, I mentioned, uh, just last week we created a new listing with, I forget how many variations, but again, all the flat files uploaded done as I needed. I pop in, so she’ll send me a template, I pop in some information and then boom, it’s handled, await. These pictures weren’t done right, blah, blah blah. This UPC, Nita poom modified adjusted. And again, the communication’s been phenomenal too. I get an email back saying, hey, this was done or this, you’re missing this, Steve. Hey, you gotta do this. So, you know, we have those challenges too. And that’s why I like working with somebody who’s been doing it. I’ve been doing it for a long time to do, you know, Karen also does listings for Ebay. Yep. Lots of them. So if you want to build out that channel, which of course you should, it’s q four, you should be selling everywhere.
Stephen: [02:39] You can, um, Karen can help you with that too. So you gotTa tell her I’ve sent you. So you’re going to go to solutions four ecommerce forward slash momentum. You’re going to save 50 bucks every single month. You’ve got to save that $50. But more importantly, you’re going to get an inventory health report. Um, did you just get hit with monthly longterm storage fees? Well, guess what? If you haven’t, they’re coming. You want to get that inventory right and she can help you with that. You gotta tell her I sent you again solutions the number for ecommerce forward slash momentum will get you into that. Save the 50 bucks. Get that inventory health report though. That’s really, really important. Get that going right away and I don’t want to miss my coach when it comes to retail arbor online or when I have a question and I do.
Stephen: [03:19] Not that we don’t, we don’t really do much of it anymore, but when I do have a question, I go to Gaye Lisby because why? Because she’s really. She is a coach. I mean, she’s really phenomenal, but she also puts out a daily list and you’re going to get that list five days a week. You’re going to get tons of leads, the number of, uh, agreed to amount that you’re supposed to get. She at least she usually gets to those in the four days. And then the fifth day seems to be a bonus most of the time. Phenomenal Group, small amount of buyers where this list is going to end, the best thing is the nuggets that you learn. Hey, why is the red one better than the blue? One? Gaye can help you with those questions. I saw. Hey, I got, um, I got to the dreaded letter about a brand.
Stephen: [03:58] Here’s the, here’s the way you approach it. Hey, receipts. Um, how do you, what’s the best practice? I saw her leading instructions, teaching me the accountant how to do a better job with it. And it’s phenomenal. So it’s Gay Lisby. He’s made a million dollars selling. Um, I’ll have the link in here. You’ve got to use the, my, my link and it does help me. I don’t want to say it that way, but um, it’s part of amazing freedom with Andy, slam inslee, Iran, Hirsch corn, and nate’s lamins. So, you know, you can trust. Okay. So come out to the website, take a look at it, and you will get a savings and you can get two weeks free right now only through my link. You get two weeks free. Try it. You don’t like it? I get it back off. But right now is the time to make money.
Stephen: [04:41] Get cash flow going right now. And so join you. Get two weeks free. The only way you’re gonna get the two weeks freeze. If you use my link, it’s on this episode. Come on out and give it a try. You will not be disappointed. Again. You’re going to see me in there. So reach out if I can help you too. Let’s get into the podcast. Welcome back to the ECOMMERCE momentum podcast. This is episode 358. Conrad Mcgill. Get ready for the Irish thunder. I’m calling them that term. He has got an accent that will make you say, Whoa, he’s got a business that will make you say, whoa. He’s got a perspective that’ll make you say, whoa. I’m one of one of the most humble and very cool people that I’ve talked to in awhile because he just knows who he is and not in an egotistical way.
Stephen: [05:28] He’s just, I mean, he drops wisdom and he’s got a kid, his oldest, him and he dropped so much wisdom to an old dude like me. I think you’re going to find so much value, especially at the end. He just dropped some things in perspective I had never thought about, but man, it just changes my whole attitude. My whole day is different because at the time I got to speak to Conrad and man, I am so much better for it and I think you will be too. Let’s get into the podcast. All right. Welcome back to the ECOMMERCE momentum podcast. We’re excited about today’s guest because he has come a long way. He is. He has traveled I thousand miles maybe. Yeah. It’s got to be a thousand miles all the way from Northern Ireland to beyond with me. Conrad Begin. Welcome Conrad. Steven. Well, you didn’t quite get here. Um, although the weather is pretty similar. We’re light today. We were just measuring whether it’s cold, miserable here in Pennsylvania. It’s cold, miserable and dark in Northern Ireland. Right.
Conrad: [06:22] Good, good, good. Well, or for buying online.
Stephen: [06:25] Yeah. You know, you said that in Pretoria and I was thinking about that. You, you are absolutely correct. I’m thinking about a bunch of things because you’ve got a great background and I can’t wait to get into it because I think that really lead you where you are. But understanding customers, is that natural for you?
Conrad: [06:42] Uh, not so natural, but you know, I think if you can understand by green Taylor or something while they were putting load, you can kinda understand about more what you should be putting a customer’s buying. I understand trans and what they’re buying in Selmer, what they’re buying them. Walter, what’s kind of like an all year writing product. I do understand that very well. But uh, it’s just, you know, I learned that myself, you know, it’s kind of comes natural abruptly.
Stephen: [07:08] So it’s self taught when, when you think about your business, how much of it is seasonal? Um, and intentional seasonal I guess is the right way to say it with meaning that you’re, you’re stocking up because you know, it’s q four and these particular products of the brands that you, you’ve created because you’ve created quite a few brands. That’s what sells this time of year and then Easter or whatever other holiday is different. How much of that?
Conrad: [07:31] Uh, it’s hard to say, you know, I don’t really can’t really measure it, but I’ll go on this summer items and they’ll usually, I’ll not go to search. For example, if one of the Christmas, I’ll not go to suffolk on the kind of Christmas trees, Christmas lights because they’re their dad’s stock after Christmas. And yet if you don’t say all, like that’ll be another year. You’re holding them. So try and do gifts and stuff that will sell all year round. What I would say probably about 30 percent, you know, Christmas and stuff like that. That’s the only kind of seasons I would. I wouldn’t ask somebody in Halloween, I wouldn’t mess about Mahler’s day or less stuff in the warehouse that could sell for mother’s Day and could sell a all your engine out.
Stephen: [08:13] Well, it’s very logical. So even though that there’s an opportunity, it’s such a limited opportunity, why not go after the bigger opportunities? If you’re limited in time and you value time, that makes a lot of sense.
Conrad: [08:25] Yeah, true, true, true, true. Go ahead.
Stephen: [08:28] Well, no, I was going to go back and I want to get your story because this is clearly not what you’re supposed to be doing. Conrad. You’re supposed to be in a kitchen somewhere to do. You are a chef, so walk us back. Walk us back. First off, why a chef? What was it that led you there?
Conrad: [08:44] Yeah, I like cooking, you know, a out. I’m dressed and I had a lot of jobs to work as a join. Our work was a bradman and worked as a shooter. Mana worked on that care home, know quite a lot at jaws, whether they enjoy cooking. It was one thing I don’t enjoy and I had no interest and I thought like the job, uh, was, you know, because menus are always changing and stuff like that. It sets never came like a mundane job. Uh, I just find it interesting to be fair.
Stephen: [09:09] Hmm. And so you liked the changes that were made, you like the, uh, kind of the, the, the fact that it wasn’t a, the same thing every single day.
Conrad: [09:20] That’s what Donna, for me, you know, even even if you know, say it was seasonal, your main, you would have been like a spring menu even at the end of the spring, uh, you would have started getting about Canada federal, you know, and he would have been glad to see the new menu change. It would’ve been just like a work in Canada at the front place. Not so much the police, but just a new way of working.
Stephen: [09:38] Was it the, was it the, uh, the fact that you got to create things or figure it out or the, they, the hectic pace of it. What was it that was really attractive to you?
Conrad: [09:50] Uh, creating the stuff. And then kinda general creighton good stuff and you’re always learning like scan a Sam Walton Lane. I don’t think you can ever get to the top, you know, it’s always evolving. There’s trans stuff like that. Uh, I just, I just really, really fun that and enjoyed cooking, you know, enjoyed, you know, uh, to cooking good food for people. People you know, have been happy with the food. And you know, how passionate, I suppose a lot of things really
Stephen: [10:18] well. So it’s very similar. You’re not the only chef. We have a, I have a very good friend who’s a chef who a sales on Amazon is killing it. Just, it’s such a wonderful guy. There’s a definite skill set. There’s definite correlations. Meaning that, like you said, you like satisfying people, you’d like them to enjoy something good. Well, it’s the same thing that translate to online your products, right? I think you have six brains that you’ve created. Is that correct? So six brands. It’s got to feel pretty cool when it’s accepted by the public, meaning that they buy it. And if somebody else said that one time is when they give you their dollars, that’s their applause for your product. Right. That’s gotTa make you feel pretty cool. Right? I mean that’s, that’s very similar.
Conrad: [10:58] Yeah, that’s true when you’re getting a lot of that out on my, uh, IDB animals on like a knife feedback on Ebay. We’re half a million legs. So do you know what you’re doing something right when you, when you got the APP level, you know, I would say so I would say yeah, that’s one chef. And as well, like a, do you know, we would have prep during the day. I just got all the stuff ready. And then a nighttime, you know, when the customers came on, it was service, it was on the lane lake, so I cannot took out on the online retail. So during the day, like we were prepacked all that stuff and then a general halfway through the day, then we would just have a lion, just Levulan, Levulan, Levulan, you know, call in orders. Just the same kind of way in the kitchen. That’s what I’m doing. Immersion to fold.
Stephen: [11:37] Wait, what you’re describing something that I had not made that connection before. There’s so much prep that goes. I’m so naive about cooking. There’s so much prep. There’s so many. Like you know how many, you know how many dishes you’re going to start. I don’t know what the phrase is, but you have to for that, right? You have to get that right because otherwise you’re going to sell out and you don’t want to sell out, but you don’t want to have waste. Right. So very similar to the better run ECOMMERCE businesses. Oh Dude, that’s very cool. Never made that connection.
Conrad: [12:06] Pressure as well. Like see when you’re in a service, a shaft in the night and Saturday night like you would have been really a general under pressure to get the stuff for you. And it’s to be fair, I think, you know, a lot of people find, cause she, Athens a stressful job, but economists who are for me was a law abortion go. Why is that? What makes it more stressful? It’s just the volume of the orders, you know, it’s just like in a restaurant you can, you can save maybe 200 people so you can really go wrong if you prepare for 200 people, but if you come on a Monday morning sometime and you’ve like free poisoned orders to go, you didn’t know what was going to happen, you know. But I after a while, you know, trial and error and then, you know, looking back, you know, you can plan for it. But at the very start like it was, it was hard at plan.
Stephen: [12:48] Well, talk to me about how you came to selling on ecommerce because you’re cooking a, I’m assuming it’s nights and weekends, right? Probably like everything else. Not much of a life at that point. Were you married or kids or anything? A relationship had a newborn baby that, that adds something to the picture, right?
Conrad: [13:08] Because at the end of the day, when you have a newborn, like you’re not just trying to make yourself, you know, your own needs, you have to Kinda flounder richer unit. And uh, you know, I really don’t just start working from there on, you know,
Stephen: [13:21] but why didn’t you just go get another job? Right? Why didn’t you just go, hey, let’s go work in a law office. Let’s go work in an accounting office. Let’s go do something different. Why, uh, why ecommerce?
Conrad: [13:32] Yeah. See, when it was first started Kinda, you know, it was probably a lot later to catch on here in the UK and Ireland. And it wasn’t America, you know, it was probably, you know, we’ve only been pregnant the last handful of years, um, Americans probably 20 years, you know, for the Ebay and online, a little margin. Well, uh, I find it really interesting just as you could buy something online with collecting a, your door and, you know, just all the stuff, you know, the local shops wouldn’t sort, you could get an hang on to collect. And I just started really massive online, you know, uh, just try it and stuff to see if it work on a sale dollar and just try to weave up more, spare time, kept getting more sense than started to important from China, getting more sales and, and before, and you had a, my two free hours and I was taken over. I’m a full time chef jobs wages, you know, so Diana can came to the size of the engine, should uh, just follow this full time and that’s kind of what I’ve done.
Stephen: [14:29] Well, you, you, you, uh, put out a lot of wisdom and we can talk about that in a little bit, but one of the things that you talk about that this is probably the best decision you’ve made in your life. Um, meaning that, I mean, you could, you gave up a promising career, but this gives you a promising future. It’s very cool to think about that you have a future because of that decision. I mean, have you, has that sunk in for you?
Conrad: [14:54] Do you know what? It hasn’t really sunk on so much because I’m just on the grind every day. No, not so much on the grain but work and it’s just been like a long day since and you know, you look back and say, you know, I can’t believe how fast that happened, you know, the velocity of the ev, everything up sold and you know, it’s just crazy like, but uh, it hasn’t sold gun because I’m loving it, if you know what I mean, a day to day life. But sometimes when you’re looking back in hindsight, you’re saying, you know, that’s been crazy.
Stephen: [15:22] Well, here’s one thing, and this is, this is, I got to be careful how I ask this because I don’t want to offend you in any way. I mean this the nicest way, but you make a statement that said that, you know, when you were working at the chef’s job in addition to your ecommerce, you knew you were worth more. You knew you had more potential. I’m paraphrasing here. How is that not just an ego thing saying, hey, you know, Conrad up the best, right? As opposed to, you know, this is easy. I’m not being challenged. I can, I know the answer before they even asked the question. I mean, those clues. Can you point out any clues that would maybe somebody else would recognize in themselves to say, Oh yeah, that’s me too.
Conrad: [16:03] Yeah. Sometimes when you’re really good at your job, you know, always good shaft. Definitely. Uh, I just knew I was a lot better. It was a lot more for me. I just knew the way my brain works, you know what I’m sitting here called onions or you know, and I’m thinking about all our stuff, business ideas and you know, great ideas and you know, I just know something good’s going to happen from that Jenna. That’s Kinda what I would look right, for just your brain overworking and you know, thank God I had no option. They all the time and you know, come local good stuff. So you, you, you’re not just saying you have more potential. It’s real. It’s real for you. You definitely, I believe, you know, I couldn’t see myself being a, you know, work on the sexually sexually five and old mine to know seven day work on the kitchen, so I’ll get my retirement. That just wasn’t possible for me to even consider it.
Stephen: [16:50] And that’s not putting it down because you enjoyed it. You said that you loved what you did, but that’s not the same. Yeah, yeah, true. Very true. Very cool. Okay. So, so you start selling online, you start telling, and I wasn’t clear on this, will you selling used items in the beginning or did you start directly with new items?
Conrad: [17:09] Ah, it was new. It was all new items, like I would’ve bought cds and stuff like that. Uh, actually the very first thing is, do you remember the town away? Oh yeah. Yeah. So I was buying them. They were actually sold all over the UK, what I love here in Ireland, but I’m on border with Northern Ireland, which is a UK classes uk. So I was willing to cross the border and a final stock and ardent go into stores, buying them at stores, stores, just the retail value and live in the bay, just put them on 99 per bottle and they were going to say they were costing me $200 million. They were going to play for sexual under pine and I was going to buy in like, uh, every shop or you have our stock, you know, by, by retailers going, I’m buying a hunger or whatever, and just putting them on everything on Buds and England. They were sold. It was just, it was crazy. I’m like to say is like I was actually doing more and the gap and the guy in the restaurant that work for and um, you know, as an employee and we spare times it was crazy.
Stephen: [18:07] So because you were in on the early days of Amazon Uk, you were able to take advantage of that now. That was, that was quite.
Conrad: [18:18] No, I’m not so much early in Amazon UK mod on Amazon maybe four years. I’m probably on Ebay, but 67.
Stephen: [18:23] Okay. I’m just, I’m sitting here thinking about is that same opportunity, is the opportunity to do the same today, to do that, to go in a lots of. I have friends that do millions of dollars doing retail arb is what that’s called for our, what we call. I have friends that do millions of dollars on it now. They worked their butts off and the days they would say it’s harder today to do it, but they still do it because they’re outliers. How about in your world? You mean private label? No, no, not private label. I mean is it possible to still go out and do the retail arb in your market and be as successful as you? Were you guys doing it?
Conrad: [19:01] It depends what the product I a solo product, yes. But they’re there. They’re few and far between. If you’re paying your taxes and all that stuff, I think it’s very hard and it’s not even that. It’s very hard. I just think, do you know if you’re buying stuff, maybe essays and stuff like that. Uh, so you’re, you’re working for, for the product, but it’s not given you a long life. You know, we’re not alone, you know, you’re, you’re, you’re buying that in a sales at toys are ulcer, you know, that’s kind of, you know, you’re doing a lot of work and you’re not really getting the long life either. That when you put the work on the private label, it is cannot yours forever, you know, so there’s no long term effect. I think you’re, I wouldn’t, I wouldn’t recommend that. Maybe maybe first startup, uh, doesn’t, doesn’t know too much. It’s good to test failure, but I wouldn’t recommend it.
Stephen: [19:48] Yeah, I agree with you. How did you make the transition from a retail arb to private label? Because you scaled private label to an enormous operation, and I’m people need to understand is that you have a very large Fba business. You’re selling in I think 10 or 12 different places, 10 or 12 different Amazon places plus other places in a database. In addition, you’re shipping out merchant fulfilled on Ebay and Amazon at scale, at scale today, 1200 merchant fulfilled items coming up today. How big is your warehouse again? Five Thousand Square foot, 5,000 square foot in addition to this huge pallet operation for it blows my mind that you could make that work. That’s very, very cool. Okay, so. But how do you make that transition from retail arb to private label and how did you know this? Right. How did you know that this isn’t sustainable? I should put my effort and energy elsewhere. Yeah.
Conrad: [20:48] As I say, I just follow it wasn’t sustainable and you know, I would research a lot of sellers on Ebay and see what they wrote in and if they were doing it, I knew I could do a long term. I just thought it was a better idea that just go private label American stopped the arbitrize let’s look into wrong. If there was something for arthritis, Noya would, would, do you know, if it was a good return on it, I wouldn’t turn it off in a way, but it’s just not worth my time. You know, a prep private label. I just thought it was the for farming
Stephen: [21:19] and private label. You started with the plan to do private label on Ebay specifically at that point, correct?
Conrad: [21:24] Yeah, yeah, yeah.
Stephen: [21:26] And not many people are thinking about that. They’re thinking private label on Amazon only. How big is the team?
Conrad: [21:34] I’m doing Ebay, so sometimes I would sell generic products on Ebay. What if it needs, requires private label and I will get me the Chinese, the private label on China or Sammy the hydrogen and I would actually private label and warehouse. Nancy. I’m on Amazon so we can be so much. Sorry. Private liberal need. It will be more generic foods and Ebay.
Stephen: [21:53] Okay. So it would be just whatever. Acme brand. Whatever. Okay.
Conrad: [21:56] Yeah. Basically the same. Same hanging as, as being sold on Amazon, but it’s going on the box or a bag labeled trademarked. And why do that different? That’s interesting. Me. Why don’t they joined Ebay on private labeling? I think uh, you know, Ebay seems more these days. A caribou sale, you know, it’s just whatever’s cheapest and a which just really price driven. I think it’s not so much a back end search terms and stuff driving and rankin to know the algorithms more kind of put you up and learning the day or two earlier than Amazon. But kind of keep you up a lot longer.
Stephen: [22:31] Well this is a. This is very strong what you just said. I want to make sure people understand that what you said is this. So let’s say I’m. I’m making water bottles from looking at my desk, right? And I’m making water bottles specific private label to go on Amazon because that’s the best way, right? So I’ve got the packaging right. I’ve got all that, all this stuff done right? Or you’re taking that same product and letting it come in a generic package, water bottle, whatever. The cheapest possible way you can get the same product in and you’re going to sell it on Ebay because as you say, it’s a price driven market place. Basically they’re not looking at the quality there were assuming the quality is the same and they’re just saying what’s the cheapest price I can get my water bottle at, boom, I’m going to buy it. Right. Is that, is that Kinda what you said?
Conrad: [23:11] Yeah, true. True. Yeah. I was on as well. The private levels more so people can jump on your lesson. You know, you’re getting yourself when you’re ranking and Ebay, if you could say is you’re just copy cabbage, you know, it’s Kinda on Amazon, there’s a, there’s a lot more on like the reviews, you know, current down to the rank and to your backend search terms or if you do sponsor ads and whatnot. So it’s Kinda your, your cane, a bold new future and Amazon and Ebay, you just have to be price, price driving I thing.
Stephen: [23:39] Yeah. So you’re really building a brand on Ebay or Amazon and Ebay is just, do you get better pricing from your manufacturers because of that? I was sitting there thinking about, so if you’re doing water bottles for example, how does the conversation go with your manufacturer saying, okay, I need a, these, the water bottles, I want to buy a thousand water bottles, 800 of them go this way and 200 of them go the other way. Or how does that conversation go?
Conrad: [24:04] Price really in on that. Unless the private labels for me it just goes over with you, but you know, it’s not a major major in mind. Like, you know, I don’t put too much under the private labels, you know, of a few brands that do, but most are just trademark. I don’t know what box, you know, live alone two phones here at home.
Stephen: [24:23] So where the money is saved then is on your end when you’re packaging it right then. So my water bottle might be in a nice package going to Amazon for Fba or whatever. But on Ebay it’s going into plastic mailer. Boom. Alright, I got it. Yeah, I get it.
Conrad: [24:38] Amazon, you know what, you might pay an extra 30 percent for that 40 percent. The prices aren’t the same as Ebay and Amazon, you know, I just price my items accordingly to the market.
Stephen: [24:49] Is it a margin driven then? Is that what you do?
Conrad: [24:53] You know, it’s really competitive driven, isn’t it? You know, if you know you can get more out of your product, you’re going to get more at it. Like if it’s on Ebay and you’re looking to shift the stock and you have to do it that way, you have to shift the stock and sell at whatever price the market let you sell it up. No, you can’t have a warehouse full of stuff is not selling because you want them to pay more because it’ll sit there forever. Forever. Yeah. You better get your back and you know, a, a good products rather than having adults. Collectors.
Stephen: [25:24] Do you feel like you have an advantage being in the UK versus being here in America because Amazon in America is so much bigger than any of the other marketplaces at this point today. Do you think you have an advantage being over there or are you at a disadvantage?
Conrad: [25:39] Uh, I would say I would do a lot better if I was in America because you still wish you all mark. You’ve thought a lot more. I like sites. You know what’s Population America? Free hundred million to the UK is like 19 million. So you know, you might have a lot more competitors but you have a lot more customers.
Stephen: [25:56] Okay. All right. You, you now sell on what, 10, 12 different channels?
Conrad: [26:01] Yeah, but I think it’s about it.
Stephen: [26:03] Okay. Eight, most of them. Amazon or Ebay? Correct. Um, why not Walmart and why not a jet or any of those? Um, is it, is it difficult because you, like you said, you’d have to have a fulfillment on over here?
Conrad: [26:19] Not even like, you know, they’re not even in people’s mindsets over here. Like people don’t even know the Walmart do online, you know, Walmart’s not even a name at all over here, you know, a lot of people doesn’t even know they exist, you know, it’s a massive continent. Mr. I got. But it’s just, it’s just not on the, you know, the mindset here. It’s not here at all. A jet’s not here at all or not mainly Amazon because at the minute, uh, I can’t really fulfill what I’m doing on Amazon because it’s not many channels on France at Les Spain, Germany, UK, uh, uh, USA. And then you go to Mexico, Japan and, you know, I would rather just follows up more and I’m, I think that’s enough to keep me going.
Stephen: [27:04] Busy. And, and, and you can replicate what you’re doing from the other,
Conrad: [27:09] just less than copy and paste or if it’s translate, translate, you know, what sets cannot at the same platforms the same, you know, on the Walmart or jet, but it’s probably completely different than it might take a while to learn it.
Stephen: [27:23] Running your company. I mean because you’ve got a pretty good size operation. Yeah. How large is your staff in the office side of it? Not on the fulfillment side
Conrad: [27:33] and the office and not in the office. It’s me. I do everything. Yeah, just me, uh, uh, for the warehouse pack and then sending stuff to Amazon. But I use outsourcers as well, you know, these people for customer services and China have a lesson yet I am Malaysia and they’ve got an mortgage is translation and keyword research and on there.
Stephen: [27:58] So you have some va’s working for you, but I watched a video where you were, you print the labels for your products yourself. Scaled. I mean you, you had scale, you were thousands and thousands and thousands of items and you still do that yourself?
Conrad: [28:14] Yeah, I only texts me, it doesn’t take too long to do it, you know, I just print the labels, you know, put a code onto the staff more on those and then they can go and get it live, let’s through the rest, you know?
Stephen: [28:23] Yeah. But you haven’t sorted. I mean it was definitely more thought out than that. I saw it on the clipboard. I mean you could see that there’s some clear thought and process and when I got to my mind, I thought to myself, there’s a working chef, there’s somebody who knows, right? It’s not like you, you get to stand like emeril Lagasse and just say, hey, do all this stuff. No, you’ve got to physically do a lot of things.
Conrad: [28:42] I like to keep it because Amazon credit striking stuff, a small mess up, you know, conclude your current legs on. I like to keep a good eye on everything and just make sure, you know, everything’s in the fashion land stuff. But uh, you know, I print the labels and you know, I don’t really have to work but I want to work if you know what I mean. It could get someone to do my job, but I like working and keep you connected. Is that what it does for you? Yeah, yeah, definitely. Sure. You know, I don’t really need the work no more like, I don’t know if they work at all. He doesn’t want that. But you’re, what, what are you going to do? Like, you know, you end up getting bored after our wildlife, you know, maybe a multiple offer yet you probably think, oh, it’s great. But after the mall, any purpose and stuff don’t. Yeah.
Stephen: [29:22] Well you’ve done some, um, some, uh, investing outside of their, in real estate and things like that. And you take pride in making sure your time away is really well spent with your family. How, how mental, you know, how, how does that make you feel coming of age? First off, when you look at your friends your age, right? Because you’re young guy relative to me. Um, they don’t have the freedom that you have, but how does that mentally, you know, sit with you and your family?
Conrad: [29:54] You know, we’ve, we can do what we want when we want you to know. It’s a, it’s definitely good, but as I say, when you’re loving something that’s just the way, so you don’t really can’t, you can’t really feel any different, you know, when, when you’re making a comparison, a comparison and say you had a job and how they work 40. That’s just the way it does, you know, it’s, that is the way it has. Nice. What’s hard sometimes, you know, you look back in hindsight and yeah, thank you. No, that’s great. But sometimes when you’re loving it, you don’t really. I don’t know, I would just say you don’t really feel it as much, you know, as you, as you get to know when you were working full time, if you get what I’m saying.
Stephen: [30:31] Yeah, no, I absolutely understand it. The thing that’s very cool to me is that you have perspective. You’ve got real, a self awareness and it’s not an ego thing. It’s just like, like you said, if somebody else is doing it, well, I can do it too. Right. That’s not an ego thing. That means I might have to work a little harder. Right. Uh, you know, I’m not going to be an eight foot basketball player, but that doesn’t mean I can’t play a pickup game and I can’t get better at it. Right? And by efforts, some of the things that you post, you know, it’s interesting, you are not a mentor, you’re very clear about that. You don’t want to coach people. That’s not what you’re interested in because of the responsibility. However, you know, we had this conversation in the precall you do a lot of mentoring. I mean, I read your stuff and I’m always like, oh man, he’s spot on. And I pulled a couple of things that I think are pro tips that you’ve offered to people, um, to, to really if they want to take advantage of this opportunity. And I think this opportunity, which is ecommerce today, you know, he’s obviously a very exciting thing, but this is pretty applicable to any side hustle, some of these things. So let’s just walk through a couple of these. All right, here we go.
Stephen: [31:33] Start part time and do the work. You were very emphatic about. Don’t tell your boss to f off you work part time and just grind it out and build something before you leave. How important is that?
Conrad: [31:49] Yeah, it’s. It’s definitely, you know, that’s what I don’t. You know, if you’re working on your spare time, you know, you can’t really fall on your fist. If you’re going to tell your boss number two here and you go, you know, you’ll end up looking like a fool or can have some results first or so. I’m on location. She will need that. It’s going to work. If it doesn’t work, you know, what have you lost? If it does work, what have you gained? You know, Russel Ward, it’s, it’s a, it’s a very good ratio of that way.
Stephen: [32:12] Yeah. Plus what if you don’t like it? It looks sexy. Everybody thinks it’s great. How many, how many friends have seen what you do and say, Conrad, I want to do exactly what you do. Man. It looks so much fun. And then you show them and then they’re like, oh,
Conrad: [32:24] probably probably one of my, you know, good points. I would say a lot of my friends that don’t have this job and that was on the stress to start, be able to walk, you know, it’s Kinda, I was relentless would, you know, and very resilient.
Stephen: [32:36] Another one that you have here is keep lean and efficient. Now when I look at your warehouse, you clearly have limited space. You are using every nook and cranny every best you can because you’re pumping out volume. It doesn’t stop, right? It just keeps coming and coming. So that lean and efficient. Is that back to the chef? I mean, because that’s really what you gotta do when you’re pumping out food. That 200 plates that you’re serving, they seem to come on a bus, right? They all seem to come at the same time. So you’ve got to be fast.
Conrad: [33:06] Yeah. True. Uh, you know, if you keep it wrangling, the engineer will just say, uh, you can’t really go wrong. You know, if, if, if I’m laying laying staffing, little warehouse is leading, you know, I’m lean and efficient, you know, guys and Margaret in our lane and the question, do you know if everybody’s. Not much can go wrong, you know,
Stephen: [33:28] one of the things that you said too, is have a strong network of suppliers. I think this is a really important one because I think, I think a lot of people bank on whatnot. I see it in the private label world all the time. You Bank on one supplier, they send you the samples, they look great. Your first order comes in, it’s fabulous. The second order, maybe the same thing and the third order, you’re like, you let your guard down, you don’t get them inspected, and then all of a sudden the quality starts to dip and you’re like, Huh, what’s going on? Right. So how, how did you learn that? Was it through pain and experience?
Conrad: [34:00] Well, to start, I have one supplier and it was more electronic goods and then, uh, you know, it was kind before the crash and everybody had more than one of the span. You know, everybody, you know, the mindspan $100, $200. But then after the crash and find that, do you know mostly electronic goods and stuff, a higher price goods can add, slow down and people want to sophomore the $30, $40 and he doesn’t really do that. So they had a brand start and just spread products and then on our supplier then use the suppliers here and you can’t run as well because you’re a witness, a witness stuff from China and uh, I just see your containers, what are you going to do? So he’s not going to sell for a week. So you just have always have to have a network where you can buy stuff on sale and you know, Keep Your Business Ronan
Stephen: [34:48] do you pay well, but, but here’s the experienced, at least what I would hear from people here, Conrad instead, he would say it’s so much more expensive to buy in the US than it is for me to China. But you’re saying that if you have a supplier, even if you only give them 10 percent of your business, you don’t risk running out and you might pay a premium for that. But that’s worth it.
Conrad: [35:07] It depends if it’s an extra 10 percent or so, 20 percent, you know, what does it in your bottom line, you know, it might only be 25 percent off your profits, you know, if you’re a fan, tamper sand over the price, it just depends on, on, on the price of the item, but a, you sometimes the suppliers and the UK and Ireland, America, wherever it’s good to go to them as well because usually they have guys that, you know, Margaret in sewer sin and they packed really good products for the mass market and even if you don’t buy them, you know what it is to go to China with an is there usually a top top of their game. So you know, that’s, that’s an alarm.
Stephen: [35:45] Well very smart and I love the idea. You’re right, it might be five or 10 percent on that small group. However you don’t run out because like you said, if you’re waiting for that thing, you got nothing to sell for.
Conrad: [35:59] You know, people, there’s people here in the UK aid just by a UK will say alerts all the time and they make a lot of momentum so it definitely does work, but I wouldn’t, I wouldn’t just depend in aml or you know, just, you know, if you’ve got five or six suppliers that you can go to have more suppliers than I can even research, you know, they’ve got that much stuff, you know, I just couldn’t do it physically. Like, you know, between them all, I might have maybe half a million from products
Stephen: [36:24] and we tend to touch on this one already to broaden to multiple sales channels. And one of the things that we kind of talked about in the precall was I was thinking about how the seasonality of business and seasonality of marketplaces. Now since you sell on eight different, you get you, you have experience, you have some breadth of experience. Can you talk us a little bit about what you see, um, you know, is, is if event, if us is hot, is, is Ireland hot pants and Germany all hot or does it ebb and flow?
Conrad: [36:55] Yeah, they’re all pretty hot, you know, but uh, span with material that will be the only marketplace on there on the list. It’s not too hard, but it’s something common even though it’s not hot if you’re getting your foot on first and getting ranked first, if it does become hot, generally you’re, you’re, you’re ahead of the pack. So definitely
Stephen: [37:15] so you, you, you keep your toe in there and you maybe you don’t give it all your effort, but when it does come hot, you’re in a great position because you’ve already figured out the logistics. You’ve already know how to do. That’s smart.
Conrad: [37:24] Like, you know, less than different marketplaces that it’s not costing me that much money. You know, and if you’re, you’ve got the products in your warehouse anyway. And you know, here in the UK we used pawnee use if you on the UK, they sort all our marketplaces, they starved for barley. I have to say I’m that directly from China to the USA. Uh, but see if you’re selling in France, Italy, Spain, Germany, you just send the stuff on the UK and enroll in their program, patty, you. And they’ll separate the European marketplaces. All you have to do is create the lessons on the marketplaces language, French, Spanish, German, Italian, and it can just buffers your stock on between. Yeah. It’s not so much extra work, you know, when you have a less than. It’s not so much anymore, it’s just, you know, that Daniel Lewis, like your, your, your Kyland site will start selling more new UK site and it’s just, if it’s not there already, do you know the buy yours because you’re the only woman there and you’re getting your phone on the door. So
Stephen: [38:24] I think it’s so smart and what you’re describing is a very simple way to approach it to, okay, so here’s the final group that I wanted to talk about and these, I kind of lumped them all together because this is you and I, I just want to believe in yourself. Have faith. If others can do it, you surely can. Don’t be average. You’re worth more than you think. And there was a whole bunch more. But all those things are kind of self awareness. Self worth. Where does that come from? I mean, where did, where did somebody put into you? Hey Conrad, you matter. I mean, not, not a lot of people never heard that. I mean, who put that into you?
Conrad: [39:02] Uh, I’m not really sure. And I, I mean, was it your parents, your grandparents are like, but a lot of people do sell themselves short, you know, a lot of people are working for the mine and just getting a wage and, you know, there, there, there were a lot more and they really can’t, you know, I think they know deep down, but they’re just scared to just want to be a follower. The Herod came, if you know what I mean. And I think that, uh, you know, you just have the Canada believe in yourself because there was nobody really that much better. They’ve just done the work. Do you haven’t, do you know if you’re going to have any of that antibody lock up the on life, like, you know, there’s not that much different, you know, what, there might be a skill, you know, basket ball players, whatever. But, uh, I’m buzzing lists and stuff, you know, people have more accountable than all are, but if you read the same books that they read and a gentleman, Sam the Lennon and sleepless nights, you know, just just grinding on it, you might not exactly be them, but I’m sure you will not be that far off. You know, I don’t think there’s no handcuffs just putting in the effort.
Stephen: [40:04] And that’s, it’s amazing when you think about what you just said, right, where it’s like, look, if you put in the time that you might have, you might not be as smart at math for example. Right? But you can learn it and you can, you can put any extra time, even if it takes you 20 percent more, you can touch up. I think that’s a very powerful. Um, and again, that pushes you past because you’ve got lots of challenges. You’ve got a lot of moving pieces in your business. That’s what pushes you past it, right?
Conrad: [40:32] Yeah, true, true. And if you think as well, like it was people not even born yet on this era, you know, and they’re going to be probably have they got a on you, you know, you must know a lot more than them.
Stephen: [40:45] How old are you? Pretty free. That’s pretty deep. I mean what you just said is very deep. That’s again, that’s fine.
Conrad: [40:52] Perspective. You know, it’s true. Like when they grow up and learn to read, learn to walk, learn to talk, and then handled the smarter than you. Are they going to take the English script? Ima. Do you have him?
Stephen: [41:04] What would you say your biggest strength when you think about it? And again, this isn’t an ego question, this is reality of what, what would you say your biggest strength?
Conrad: [41:13] A creativeness. A relentless. If I shouldn’t say, I don’t know. It’s not one. You’re going to open up the free I would imagine
Stephen: [41:22] when it’s a formula then. Right? Or a recipe? Yeah. That’s cool. Alright. So be honest. Where do you suck? You’ve got to suck at something.
Conrad: [41:31] Uh, everybody does.
Conrad: [41:37] I’m not, you know, I’m, I’m, I’m, I’m not that Kinda, you know, I went to school, I’m not educated. I have, I actually left school early so sometimes like solid things like spelling and grammar and stuff. I’m, I’m not that good at that, you know, but I’ll learn a lot better but a mortgage than stuff. Sometimes I’m, I’m, I’m, I’m, I’m afraid they cannot invest in Morgan, you know, that’s probably not the only insight I have because every time I tried it, you know, it just doesn’t work, you know,
Stephen: [42:03] he’ll wait. We explained it because first off with the, with the spelling and stuff like that. That’s why you hired a listing person. Right. So you have somebody that you hired your weakness, if that’s a true weakness and you hired your weakness, that’s a very strong thing. But the mark, you said marketing. Yeah. So when you decided to, you know, put some ads and do something like that you haven’t had, is it yet you’re creative. I mean, you are clearly your creative. Um, what do you think, I mean, if you’re honest, what do you think is why you haven’t had the success? Where, where do you see that others that, that just have it, that you don’t.
Conrad: [42:41] I just, just, just almost margaret and going bigger and you know, really going for it, you know, in, in a really deep on the products. Okay. Know what’s working for me, works for me. So I think why, why should it change, you know, is it not a good thing not having to Margaret and have done very well from that Barbara and not paying that, but then again, I know I should be marketed and paying a lot on wellness because if I’m dealing well, White Margolin obviously marketing would help me, but it’s just, I do see it if it, if it doesn’t work, it’s just dad my.
Stephen: [43:12] That’s interesting. Yeah, that’s a, that’s almost not a fear thing, but it’s a reality, right? You’re sitting there saying, Hey, what I’m doing is working and I’m having very good success. Yes. If I, if I do much more marketing, I can probably have incredible success. But then again, maybe not. And so therefore, one of the things that’s a real challenge with that is that, um, some people who are having a lot of success aren’t doing it legit. And so that throws off the formula if it was an uneven playing field. Right. You know, so there are companies that have people on an island and all they do is click on reviews, make phony reviews for people. And so you’re competing against that. Well, that’s not fair. I mean, that doesn’t. So, so yeah, I get that, that, that throws it in there. Um, what’s the best advice when you think back to your whole life so far, what’s the best advice you’ve ever gotten?
Conrad: [44:03] Harder. You work the luckier yes. One of them. Like I’ve got a few late. Well it’s true though, right? And you’ve, you’ve lived there are on the stock. One is uh, you know, we’ll look after the pennies and uplines and look after themselves. So mainly, you know, if it was the essay and the dollars will watch themselves. So basically if you’re, again at tightfisted, you know, in the small things you don’t need to worry about the bike gangs.
Stephen: [44:28] Well, can you give me an example where you are like that your business, what’s, where, where have you been able to save some money that you’ve seen it just carried through?
Conrad: [44:39] I think it’s more of just, you know, all the small things like buying a computer or buying, you know, prompters or buying, you know, I’m top option a lot, just pop them myself and just if you’re a candidate, you know, really a fashion type busted and all the small things, you know, it’ll have a trickle up effect and you’re going to be a freshman and everything else, you know, you’re not losing Malaya and expansive, fun goods are on top of the range if you know. Or do you know if it’s just a. If you watch all the small things, you know what’s in there. All right. The bike things are going to be a right to know. Just go ahead.
Stephen: [45:15] Well, no, I think you’re right. I mean, I’m sitting here thinking about your printer example, right? How much do you use your printer in a day?
Conrad: [45:20] Right? Yeah. I Buy a gentlemen may as to say like the 1200 orders, but uh, you know, an ungrateful. That’s something at cost, you know, a new category to your costs. 40th point nine, grateful and a refill shop cost standpoint. Actually buy bottles, ANC on Ebay and that will do me about maybe a sexually revolts August for baldness, for sex point. And they’ll gave me sexy refills. So if you’re looking at that, you know, every fallen fallen once a day, 60 days multiply by 30 and you’re only paying for it. Like that’s, you know, that that will be an example.
Stephen: [45:58] Yeah, that’s a great example. And it’s something that’s not really customer. It customers don’t care, right? They did. They get their package, period. Did they get their package? They didn’t say, Hey was that Oem Inc Conrad? You know, nobody cares. Right.
Conrad: [46:12] Just keeping everything tight. You know, if you keep everything tight, you know, especially at the bottom level, you know, it’s gotTa, it’s gotTa be tight them at the top level, you know, if, if, if, if it’s, if it’s a whole kind of like a host and it’s wildly at the bottom that the tops going to go. Like,
Stephen: [46:29] you got a lot of wisdom for young guy. Let me say that. So what’s next for you? Where do you, where do you see yourself going? Because you built the big scale business, you got a lot of responsibility, you’re cranking it out everyday. You’re grinding it out every day. You do take, you know, you do take your personal life serious, so that’s cool. But what’s next for you?
Conrad: [46:46] I’m not really sure. I’m just, I’m just keep going on Ebay and Amazon and as I’m doing this, they want a is just to be do and work on glass, you know that that’s always my goal. Make more and more glass. So if it’s more to Fba in different countries and bold Nam and then just system that might’ve made Boston is about more than me getting, you know, technical staff back every time, you know, and I’m not grinding lake so it’s probably going to be different marketplaces, Fba, more staff, more money and me walking backwards if you know what I mean. But I’m never going to walk completely open Canada. Say, listen guys, I’m officer on it, you know, uh, you know, you always want to do so don’t have a purpose, you know, that’s what it’s going to be for me. I’m going to exact plan, you know, I’ll do that in the new year from a new year plan, but it’ll be something along those lines.
Conrad: [47:37] Well, how important is planning for you? I mean, do you do a lot of planning, a lot of planning, a do like daily plans, monthly plans, yearly plans? Uh, do you know, it seems, you know, always try and have an always thing about planning. Like say say I wanted to say turnover, sex Milan this year I would have the aim for 12 million. You know, [inaudible], I thank you for Raymond for sex and you know, you’re, you might not, you know, if you’re aiming for 12, you’re more likely to have the sex than if you’re aiming for sex, Dno, planning, planning, it will be a big part of park, you know,
Stephen: [48:13] so. So if somebody was interested in finding out more now you don’t mentor, he’s very clear he’s not going to coach. And I get it. I, I, what I respect about you, what your CCO, what the conversation was, was you don’t want the responsibility for somebody else and then, because that would just weigh around you. It’s not that you don’t want to help people. And so what you do when you post these really deep, a lot of word posts a lot, you do post quite a bit. Um, that’s the way you’ve been helping people. And so, um, is it okay if I put your link to facebook on, on this episode
Conrad: [48:46] corner? Me and I asked him to say I’m actually starting a facebook group. It’s called a Fba hub workers on beginners. So, uh, as I say, I’m just going to go on there because my friends left is up at a and nobody else would work for so people to share ideas because we’ve, we’ve all been new and sometimes like, you know, when you’re new like that, the most common questions, you know, a Honda me is just so, so simple answer, you know.
Stephen: [49:21] Okay. So fba hub, okay, that’s the place I’m going to post it. And so you’re going to keep posting these, these pretty in depth. Um, you know, examples plus examples of your warehouse. I mean, you do a lot of stuff where people can sit there and say, oh, okay. And now it’s funny, you know, we have a big warehouse in and I sit and I look at yours and I’m like, oh, okay, that’s a better idea. That’s something I can improve on. And I’m like, Huh, I didn’t even think about that. And, and, and so I see that kind of stuff. And you’re going to do that same thing in Fba hub.
Conrad: [49:48] Yeah. More or less just doctors give time and I give time and I’m like, you know, well it’s more like I’ve got a lot of guys know column and posts in their comments and again, a conversation on between themselves to know they can do more land and posted in the group are on there and you know, share tops, share ideas, you know, we all start somewhere. So sometimes Amazon’s not the past to get answers from when your contact and uh, you know, customer service. So just a knowledge sharing really. And I’ll be posting as well and one time I’ll definitely won’t help
Stephen: [50:18] knowledge here. So good. Okay. So the goal of the podcast is to help people move past the point of stuck. Conrad, I think again, I could just repost that posts that you have out there where you’ve gotten so many comments on it where every single person is like, you added so much value. Thank you so much. You know, adding huge value to me here. Thanks. Love the motivation and words of ways. I’m reading down some of these that was such an awesome story and you know, all these different things. What’s one that you would say to somebody today who’s listening, who’s struggling right now? It’s q four. They’re not having the success you’re having. They’re struggling with it because they haven’t given themselves. They haven’t told themselves they’re worth more than you think. What’s. What’s the thing that you would say to them?
Conrad: [51:03] Yeah, definitely go for it. You know, must q four, you know, January is a massive, massive mold from Lane Lake. It’s a weight loss diet. Uh, do you know, exercise stove, you know, there’s a lot of stuff to get on the January, you know, don’t, don’t give up. If somebody else is doing it, you know you’re going to be able to do it yourself. You know, why? Why would you let them take them on a when you’re more than capable of doing it. And I would say, you know, if you’re on your business, you’re kind of stuck and walk the through. Just just always start every day, just focusing the menomonee first. Don’t get caught up in all looking at dated a Roland’s of your business, like a emails were always jobs, you know, sometimes people do get caught up in all that to know that day to day running of their business and they’re not really focusing on what they should be focusing on, which is a mechanism. And uh, it just gets laughed the next day, the next day it doesn’t get done. And then they, it’d be like, what went wrong for your, you know, you’re, you’re focusing on old mechanism one first every day to know it’ll always get done and it will have a, you know, a trickle down effect in the future. So I will be a of advice. I would give
Stephen: [52:14] it’s smart advice. Again, I think, uh, I’m inspired because here’s a guy and a little island, a little island, and he’s crushing it in eight different marketplaces. He prints his own labels. He sorts of labels to make sure that they’re done right. So they don’t, he pays attention to his business because he knows how strict Amazon is. And so he doesn’t want to take chances. And, and so to me, you have figured out you’ve designed the business around the life that you want, which is fabulous. And Man, I’m, I’m very, very excited for you, dude. I really appreciate you taking the time and making the time for us and adding that much value. So I’m going to have the link there. FBA Hub, please go check it out. This is very inspiring. Um, and I mean, I, I really appreciate your time. Thank you so much.
Stephen: [53:01] Yeah, what a great guy. What a great perspective. I’m telling you, if you put in the time, right? I mean, his, his comment about the billionaire just blows my mind. There’s somebody who’s going to be a billionaire. They haven’t even been born yet yet. I can, I learn how to speak. I know how to read and he’s going to get the advantage over me. No Way. I’ve got that advantage right now. I just have to put in the time, my God, how simple is that? When you think about it, when you hear it, you’re like a dusty. Yeah. How many are you living that life? I know I’m not, but are you will conrad is and I didn’t. I think I just can’t imagine what his young child is going to be taught. How to get that perspective, that young age man. Just imagine a life that is going to create for them one ecommerce momentum.com, ecommerce momentum.com.
Cool voice guy: [53:49] Thanks for listening to the ECOMMERCE momentum podcast. All the links mentioned today can be found at incomers. Will come under this episode number. Please remember to subscribe and like us on itunes.
