035 : Brenden Sullivan – PrimeZeroPrep – Focusing on Service Levels and Current Customers before they Expand, Again!
Brenden and PrimeZeroPrep have exploded into the FBA world with incredible growth and quick success. He walks us through their process (He credits his partners skillset!), how they have focused on improving every step of the way and how they will not grow until they have mastered every step in their business. Being from New Hampshire, a sales tax free state, they can help make it easier to do Online Arbitrage by avoiding that hassle. While there is a large waiting list, you can get on it as they do plan on adding another group early next year. I suggest asking around to find out why others are using (and not leaving) PrimeZeroPrep. What I really liked about this interview was the respect they showed to John Bullard of Myinventoryteam (He called him the Godfather of Prep services) and the admiration of his success, that’s how a business does well, understanding and respecting those who walked the hard road before them!
Brenden mentioned: PrimeZeroPrep, PrimeZeroPrep Facebook Group, Shark Tank TV Show, The Profit TV Show,
Quotables:
“The fact that a group of Prep centers have popped up, shows the need for these services, we want to be the “Go-to center” when you are ready for a service”
“We have seen sellers that order smaller quantities, more frequently, have better success versus the sellers placing one large order with certain retailers and not seeing the orders get cancelled”
“We are all about Aces in their Places, we expect our staff to be good at their job!”
Golden Nuggets:
Separate your exception items (those that need special attention ie.. label removal, bagging, etc..) and process the rest as fast as you can, then go back and deal with the exceptions.
Use a mix of both UPS freight and LTL to get the best rates for inbound shipping!
