356 : Suzanne Wouk – Working hard to solve the Urban Pickers problems on all channels with Sellhound

selling on ebay podcast

Suzanne knows her stuff, see she still sells. Her team still sells. Their passion shows in the utility they designed with Sellhound. Utility to help grow your business and get your listings up so they are ready to sell. Get value today with their search engine, get signed up on their beta list program. Add to your team to help grown your business.

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Transcript: (note- this is a new tool I am trying out so it is not perfect- it does seem to be getting better)

Suzanne: 00:00:00 Um, fashion is about 50 percent of all secondhand traded his in fashion, so that’s the reason why we chose fashion and there are multiple marketplaces that sell fashion. So we’re hope we have a whole bunch of second and third marketplaces that we’re right now talking to that we want to, we will list for you on those marketplaces as well.

Cool voice Guy: 00:00:24 They focus on the people, the products, and the process of selling today. Stephen feeders in.

Stephen: 00:00:37 He wanted to talk a few moments about some sponsors scope from seller labs. Um, when’s the last time you created a listing? Right? And when you create that listing, you’ve got to come up with the keywords, right? It’s all key word dependent. I don’t care if it’s a private label or wholesale. You’ve got to get it right. Well, what’s the best way to get Ryan? If you’re selling a similar product that’s really successful, you go and you take and use their keywords and that’s what scope does for you. So phenomenal tool brought to you again by seller labs. The leaders in technology, when it comes to Amazon right now, they are just crushing it with all their products, but scope allows you to get that listing right, get ranked for those key words as fast as possible. Therefore you get the sales. So go to seller labs.com, forward slash scope.

Stephen: 00:01:26 Use the code word momentum, save a little bit of money, get some free key words to test, try it out and see if you see an improvement. If you don’t adjust, what’s cool about what I love about a seller labs is that you then message and say, Hey, I didn’t get this right tyler. Hey Jeff, this isn’t working right. What am I doing wrong? And Boom, you’re going to get the help you need and that’s what you’re going to get from solar lamps. And, and it’s a very special group. Had been very. I’ve been very fortunate to be connected with them. And again, I look over time they’ve delivered every single time. You know, same thing I can say for Karen from solutions for ECOMMERCE. I mean, she’s been carrying my account for a couple years now. Um, and our account, my wife and I, and she really does handle things for us.

Stephen: 00:02:07 Um, I mentioned, uh, just last week we created a new listing with, I forget how many variations, but again, all the flat files uploaded done as I needed. I pop in, so she’ll send me a template, I pop in some information and then boom, it’s handled, await. These pictures weren’t done right, blah, blah blah. This UPC, Nita poom modified adjusted. And again, the communication’s been phenomenal too. I get an email back saying, hey, this was done or this, you’re missing this Steve. Hey, you got to do this. So, you know, we have those challenges too. And that’s why I like working with somebody who’s been doing it. I’ve been doing it for a long time to do, you know Karen also does listings for Ebay. Yep. Lots of them. So if you want to build out that channel, which of course you should, it’s q four. You should be selling everywhere.

Stephen: 00:02:51 You can. Karen can help you with that too. So you gotTa tell her I’ve sent you. So you’re going to go to solutions four ecommerce forward slash momentum. You’re going to save 50 bucks every single month. You’ve got to save that $50. But more importantly, you’re going to get an inventory health report. Um, did you just get hit with monthly longterm storage fees? Well, guess what? If you haven’t, they’re coming. You want them to get that inventory right and she can help you with that. You got to tell her I sent you again, solutions. The number for ecommerce forward slash momentum will get you into that. Saved the 50 bucks. Get that inventory health report though. That’s really, really important. Get that going right away and I don’t want to miss my coach when it comes to retail arb or online or when I have a question and I do.

Stephen: 00:03:31 Not that we don’t, we don’t really do much of it anymore, but when I do have a question, I go to Gaye Lisby because why? Because she’s really. She is a coach. I mean, she’s really phenomenal, but you also puts out a daily list and you’re going to get that list five days a week. You’re going to get tons of leads, the number of, uh, agreed to amount that you’re supposed to get. She at least she usually gets to those in the four days. And then the fifth day seems to be a bonus most of the time. Phenomenal Group, small amount of buyers where this list is going to end, the best thing is the nuggets that you learn. Hey, why is the red one better than the blue? One? Gaye can help you with those questions. I saw. Hey, I got a, I got to the dreaded letter about a brand.

Stephen: 00:04:10 Here’s the, here’s the way you approach it. Hey, receipts. Um, how do you, what’s the best practice? I saw her leading instructions, teaching me the accountant how to do a better job with it. And it’s phenomenal. So it’s Gaye Lisby. He’s made a million dollars selling. Um, I’ll have the link in here. You’ve got to use the link and it does help me. I don’t want to say it that way, but it’s part of amazing freedom with Andy, slam inslee, Ron Hirsch, corn, and nate’s lemons. So, you know, you can trust. Okay, so come back to the website, take a look at it, and you will get a savings and you can get two weeks free right now only through my link. You get two weeks free. Try it. You don’t like it? I get it back off, but right now is the time to make money. Get cashflow going right now and so join you. Get two weeks free. The only way you’re going to get the two weeks freeze. If you use my link, it’s on this episode. Come on out and give it a try. You will not be disappointed again. You’re going to see me in there. So reach out if I can help you too. Let’s get into the podcast.

Stephen: 00:05:11 Welcome back to the ECOMMERCE momentum podcast. This is episode 356. Suzanne woke, Suzanne woke is the founder, a cofounder of Cell Hound and sell hound is a very, very, very cool company where they are letting us get access to the data that we’ve been dying to get a hold of. They have figured out ways to bring together, um, first off, they have a couple different models that they’re working on, but once right now you’ve got to go sign up for it right now and it’s free, actually go to Soho and.com and go check fetch where you can put in the products that you’re selling, they products you’re selling and you can immediately see the price that it’s selling for on Ebay, on Amazon, on Macquarie, on, on goat. Never heard of goat, right on up to 140 marketplaces. It’s crazy. And they’re going to show you the fees and they’re going to show you a what it’s listed, how many, how many are for sale.

Stephen: 00:06:09 Then they’re going to show you what they actually sold for. Its phenomenal again, so if you’re having a list, if you have people helping your list, this is a powerful tool because you don’t have to go and do all the research for them. You don’t have to train them that much. They can basically use this as a guideline. The other cool thing is it says, Hey, Steve, you’re selling a pair of Jordans. Um, you might get 20 bucks for them on Ebay, however, if you sell them on goat, you can get $79. What? So it helps you figure out where to sell them. Right? And I think that’s another powerful tool. Take it a step further, sign up for their list. They were in Beta, but it’s, it’s working and so they’re in Beta and rolling it out next year. But how about them doing some listings for you?

Stephen: 00:06:47 Have you ever thought about one of the limits on Ebay is you come home with 100 items and you can list 25 a day and you’re killing it. Well, that’s four days of your week that you just killed listing 100 items. That gives you one day to do the shipping for all the stuff that you sold. Oh, and by the way, you’ve got to get supplies and you’ve got to do this and you’ve got to do that. Well guess what? Your whole day is shot. Your whole week is shot and you barely get through it. What if you can offload a whole bunch of those listings to a third party company? And you knew how much it cost, there was no hidden percentages or whatever. Here’s how much it costs to get that listing created and boom, you can build that into your math model. That’s a very, very exciting.

Stephen: 00:07:24 And you know, we ended the call with this, but this is really the truth. If you don’t do it, your competitors will. You must scale your Ebay business and now you have access to the data. You have the ability to. So very, very cool conversation. I’m sorry for the long intro to it, but I think you’ve really got to pay attention because this is an opportunity like Amazon was, were, you know, getting in early on the data will allow you to take advantage of it. Phenomenal opportunity. Let’s get into the podcast. Welcome back to the ECOMMERCE momentum podcast. We’re excited about today’s guest because today’s guest is a fellow seller. I like when I have someone who’s developed a pain, a pain killer. I don’t only want to say it’s going to fix problems that we have these pain killers and the reason they do it is because they’ve had these problems because they sell. Again, they can relate and that’s just so important in the ecommerce world is rather than just somebody saying, well, this is the way you should do it now. This is the way the real world does it and I can fix that pain point. Really fix it. And I’m very excited about today’s guest. Suzanne woke from Cell Hound. Welcome Suzanne.

Stephen: 00:08:32 We’ve had about four very, very in depth conversations over the last, I guess it’s been about a month since we were together. And then, you know, just the conversation continues and it’s funny. It feels like the conversation just picks up right from where we left off because we both know Ebay because this is really specific to Ebay. Uh, my part, um, so, well because we’ve been selling on it for so long in a cool. How you can find other people that have also felt the same pain.

Suzanne: 00:09:05 Oh yeah. I mean, I’ve been selling on Ebay since it was called the auction web.

Stephen: 00:09:10 I’m not calling you old, I’m not going to be that guy.

Suzanne: 00:09:13 So yeah. Um, for over 20 years. So, uh, and um, I’ve been, I like to say that I’ve been in the junk business my whole life, although I’ve done many other things. I’ve been an entrepreneur, I’ve had many businesses. I’ve worked as an actress in the screenwriter in Hollywood as well. Uh, but really the thread that follows me when I think about it, my passion since I was a little kid was buying second hand items and reselling them. And in fact, you know, about 20 years ago somebody told me about a little website called the auction web that is like a global garage sale. And I was going, oh my God, what a great idea. And then a few months later they changed their name to Ebay.

Stephen: 00:10:02 Was that a, was that a smart move or a, uh, uh, you know, looking back, what do you think?

Suzanne: 00:10:07 You mean the name change? Actually very smart and I’ve been asking around about why because when they changed their name to Ebay, I was going, what is East Bay? What does that mean? It doesn’t mean anything. Auction web sounded like a perfectly good name. It describe, describe what they’re doing. Um, and, but I’ve learned since that the reason why they changed their name is they were pre ipo and somebody smart said, wait a minute, what if we don’t do auctions anymore? What if we change our business model? We don’t want to have, we don’t want to be locked into auction. And then there’s a story of how pier the original founder came up with Ebay and I just actually got this story from Griff, from Edd who confirmed that a peer had another business I think called um, uh, electronic bay and I think it was an idea for another business that he had. It was a.com he had for it, but that wasn’t going well and they needed a name really quickly and he had to. He happened to have Eastbay.com already registered in those days. It’s hard to, you know, took time to register a domain name, so they just grabbed that. That was the story.

Stephen: 00:11:32 Interesting. Yeah. I don’t think you have to worry about cell hound losing its focus because you’re helping sell period, right? I mean, I don’t think you have to worry about that because, you know, as I think about your business and it’s a couple different models, but the one that makes the most sense right now is your goal is to help people sell period. I mean it is really geared towards people sell

Stephen: 00:11:54 and, and, and saving time. Um, the ability to find out value without having to, to, to do that much research. I think that’s powerful too,

Suzanne: 00:12:03 right? So saving time has to do with making more money. Yeah. Yeah. No, I agree. So, so as you are our, you know, our mission is to help sellers be more profitable and by saving time and by creating listings that will sell on multiple market places.

Stephen: 00:12:23 And right now you have, you have two working models. Am I correct when I say that? What do you mean? Well, you have to, I mean, you have a couple different tools that you can use. First off, there’s the research tool that’s currently working that’s up and running. Correct.

Suzanne: 00:12:39 So, so yeah, so let me explain a little bit. So the, the idea for cell hound is that hey, we’re not a marketplace, we’re an aggregator of all secondhand marketplaces. So the idea is like think of trivago orbits or Kayak for the travel industry for example. Uh, do you remember the days when we’re already was internet and websites, but still we had to go to American Airlines.com and a southwest.com to try to figure out what the best prices are and then try to rent a car and a hotel and then somebody came up with this brilliant idea of an aggregator where you, you just stayed on that one website but you were able to do all your research and booking and everything like that. So, um, that’s what we’re doing for the reseller

Stephen: 00:13:30 when, when you talk about how many marketplaces. So I mean we all know Amazon and Ebay, right? The number one number two period, right? It’s by far, I mean then there’s eventually you’ll get to a walmart and eventually you’ll hear, but jet, right, those are so far away even from Ebay, but Amazon is, I think it’s like 50 percent of the ecommerce or some crazy number, but there are a lot of other marketplaces and in the old days it made sense to just go to those two marketplaces because that was the place to be, right? Because Amazon has such a big audience. Um, and Ebay has such a big audience. However, if I’m selling a vintage pair of Jordans in the box, I’m not so certain Amazon, well, Amazon can’t be because they’re used. So that’s my only option in the past was really Ebay or creepy craigslist. However, that might not be the best place to sell. Right. What would you say? Where would you, what would you think about where’s the place to sell

Suzanne: 00:14:27 stock x and go to visit multiple

Stephen: 00:14:31 and everybody else is like, wait, go is a website. Yes. It’s a good website for so and sneakers.

Suzanne: 00:14:37 That’s right. So I’m correct. Exactly. So five years ago. So, so how does my second startup. My first startup was snappost was a mobile application that simplify the posting process for Ebay specifically because I’m passionate about Ebay and passionate about selling, um, and, and because I’m a seller and I think a lot of resellers or urban pickers, I like to call us who go to thrift stores and, you know, find things and then resell them. Um, we’re in the center of, uh, of people like all of our family and friends who kind of have an idea of what we do. They really don’t understand what we do, but they know that we resell stuff. So when they want to resell things, they contact us. They say, Hey, could you sell my junk for me? I’ll give you 50 percent. And um, you know, and most of us are like, well, not really.

Suzanne: 00:15:33 I would, you know, I’d, I’d rather not sell your junk for 50 percent. I have my own jump for 100 percent that I can sell, you know. Um, so keep up with that because it’s so painful. Exactly. So, um, but, but what happened with snap host was, uh, when I, uh, how I came up with the idea for snappost was, uh, was because when the smart phone became really popular and people were starting to snap pictures, so not only was I getting people saying me telling me hair stuff in my garage, could you sell it for me? I started getting pictures and I still do from people who happened to be at an estate sale, garage sale and they see an old mickey mouse doll or whatever. And they go, oh my God, maybe that thing is worth a lot of money. They snap a picture, they send it to me right away, texted it to me.

Suzanne: 00:16:24 They want me to tell them right away, should they buy it for a buck or not because I know I’m the, I’m the, I’m the one who in their circle who would know. And often I would say, yeah, buy it. You can sell it for $100 or no, but you know, the next question was, so if they bought it was, oh, could you um, create the listing for me for Eba? Can’t figure this thing out and sometimes I would, I would do that. I would actually go in and, you know, create a listing for them and find the key words because I knew how to do it and I’m helping out. And then they would list it and that was when I had my Aha moment. All they did with snap, a few pictures of the item and that’s it. They were done. They from that they got from an experienced seller, they got a highly optimized listing with the keywords and the prices and all the items specifics and the shipping and everything was done for them and for me.

Suzanne: 00:17:26 And I was going, oh my God, there ought to be an APP for that. And that’s how I came up with a snap post. So I actually enrolled in a, uh, so I live in Santa Cruz, California, which is a stone’s throw to silicon valley. In fact, EPA headquarters is 25 minutes away from my house, which is great because I go there, I go to the bay meetups there. But, um, so I enrolled in like a startup incubator called the founders institute. And they have them all over the place. In fact, they have them all over the world. Uh, and um, I founded snappost, uh, through that incubator. Um, but when I did, this was around five, six years ago, as you said, Ebay was really the only marketplace, I mean you had Amazon for and we’re talking about secondhand. I mean, you talk about jet and Walmart, you can’t sell secondhand tomorrow.

Suzanne: 00:18:19 We’re talking about secondhand. So a really, there was only Amazon for books and craigslist was always a problem child like you mentioned, and Etsy was just starting to come up on the ranks, even was really the only marketplace too to kind of sell collectibles and secondhand. And um, so snap post was an app that did all that just for Ebay. Um, but today, the differences as you say there are, we have on our website, in fact on cell hound.com. You can go today and you can see our marketplace directory. We collected over 150 online marketplaces in the front of the United States alone. There are thousands in the world, but we’re full marketplace is doing real business, real marketplaces where some of them are trying to compete with Ebay. We sell everything like bonanza or true gather some or, or compete with a craigslist, like let go.

Suzanne: 00:19:21 These are bigger ones or recoveries and other peer to peer. And then there’s, some of them are more specific like goat, like you said, or stock x that sells specific items or grail about grail. Grail does a high end men’s clothing, um, marketplace, uh, or trains or ones that just sell trains. There are ones that just sells specific items, kid stuff. So, and, and you’re correct by say by saying that some of these marketplaces you can make a lot more money than Ebay because the collectors hanging out at goat, they don’t go to Ebay. They hang out where they want, where they have that community. So they will actually the, the, the collector, the one who was rich, who has a lot of money. Who wants to get that Nike shoe from the eighties that you happen to have in your garage? They’ll pay double the amount, you know, because they don’t care about the price.

Suzanne: 00:20:20 Rather they care about having that, that, that item in their collection, you know, so. So yes. So if you check out our marketplace directory, you’ll see that we have all the marketplace is also divided up according to four types of kinds of seller that you can be. So there’s the local, so like craigslist and let go where you want to sell locally. There’s the peer to peer like Ebay. Um, there is the ones that will buy from you buy outright. So for example, thread up, which is a fashion, a marketplace, they will send you a bag, you fill up the bag with your stuff in your closet, they will pay for shipping to ship the bag back to them. They will go through your stuff. They will pick out things that they like, that they feel like they can sell on their website and they will buy it outright from you.

Suzanne: 00:21:13 They’ll say, okay, here’s five bucks for this, two bucks for this, three bucks for that. And you get money right away. And then they go ahead and take pictures and sell it and that’s their problem. So that’s a buy outright. And then you’ll have consignment like, um, the real real is another fashion one, they do the same thing. They sell, you have to send you a bag and you fill up the bag, you send it to them, they’ll go through your bag and, but, but they’re not going to buy or outright, they’re going to say, hey, I can sell this for 50 bucks, I’ll give you 50 percent if and when it sells consignment so you get more money, you know, if it sells. But um, but it might not sell. So, you know, there are different kinds. There are some people that just want to clear out their closet.

Suzanne: 00:21:58 They were going to donate it to goodwill anyway. This way they just, they don’t even have to drive, they just stick the shipping label on the bag. They send it off and maybe they’ll get 50 bucks out of it. You know, there are different kinds of sellers as opposed to sellers who sell on Ebay. Peer to peer. You’ll get the full amount, you’ll get the $50 for what, $50 for the one I put in the time. Exactly. So it depends on what kind of seller and in fact we have a, our vision for the future, and I’ll talk about our, uh, our app in a minute, but our vision for the futures first to ask our sellers what kind of seller are you and then we’ll recommend the marketplaces that you should.

Stephen: 00:22:37 So on the second seller because I think this is really important because I think you already do some of that. I can see that. I want to go to this look. I’m using, uh, the second hand market place. So you’re basically educating me as a seller because it’s like Steve. Yeah, you knew Ebay and that’s great. And that might be the great place for you. However, have you thought about selling these on poshmark? Have you sought of selling them a car? He or grilled or Tradesy or etsy? So I put in your search. I mean it’s so cool to go to. So you go to sell hound and then you go to the secondhand market place. What is it a certain is a director

Suzanne: 00:23:13 marketplace directory directory that shows you all.

Stephen: 00:23:17 Okay, so that shows you the marketplace. But I want to go to the place that’s fetch because I’m on on that screen. What’s that called? Okay, so it’s fetch. So I put in their true religion jeans. I left it as used. So in the past, this is what Steve would know is we would put them on Ebay. I mean we all know the true religion jeans, the right size or the harder size to get can really do well and that’s the place to sell it. Now, recently we’ve learned to poshmark and we know that poshmark might be another place to sell. So when I put in True Religion Jeans and anybody listening, they should go and do this. So go

Stephen: 00:23:46 to [inaudible] dot com. You don’t have to sign up or anything right there and you can put this in the fetch area. When I do ebay comes up and it says, hey, the current average price, there’s 100 true religion jeans. Which first stuff, so that tells me how many people are using that. So you already given me how big the market is right now that I’m competing against. That’s very helpful. The average selling price is $40 and 32, but here’s the real tell they’re not selling because the sold price is $20 and ninety one cents. That’s a problem. So then it shows me though. It says, Hey, look over here. Here’s poshmark. The average price is $42, which vary, but the average selling price is $30. Now poshmark fees are a lot lower than Ebay and you’re going to earn $10 more on poshmark, but then that’s where you might say it’s good enough, but then I go down and I see this site called grail which I’d never heard of in to mentioned it to me.

Stephen: 00:24:37 And their current average price is $79 and the urn prices 52. Now imagine that I would have put them on Ebay and I could have. And I’m not putting down Ebay by any stretch. I don’t mean it that way, but it’s real for true religion jeans. It appears that the marketplace not knowing all the particulars, um, for you as though these are all used, your net average price is that you earned on Ebay is 20 bucks and on grilled it’s $52. I would sit there and say, well, let me go take a look and put some energy and effort into grilled for those and if I could take, and this is where the brilliance comes in is I’m able to do this. And it took about six seconds and it immediately took me to [inaudible]. I can sort it by highest and so I could literally take my pile of clothing or mickey mouse dolls or whatever it is, do that very quick search and put them by pile saying, all right, that’s grilled. That’s goat, that’s Ebay, that’s Amazon. That’s this. I could then by parsing that down, I know I’m going to get the biggest opportunity. This data didn’t exist. We didn’t have access to this information. You would have to search each item on Ebay and then go over to Amazon and search and it would take forever so you wouldn’t do it the ground

Suzanne: 00:25:52 and go over. Exactly. That’s my point about being like what a orbits or Kayak, traveling it, doing it for the resellers. And it’s interesting that you mentioned grilled. He goes, we were at Ebay Open in Vegas this summer and somebody came up to me and said, oh, are you still having a. We just launched our price comparison search engine, our engine, which is what you’re talking about right now, which we scrape between a 10 to 15 different marketplaces depending on the item. Um, he said he came up to me and now he sells. He sells six feet here, hearns, uh, or the volume that he sells is worth six figures. He sells for multiple people plus himself. And he said, I’d never heard of grilled when I used a cell hound. I learned about Braille than they do men’s. He said now they doubled their income because they’re selling on grilled

Stephen: 00:26:47 for the same effort. That’s right. He already sourced it and he can double his income. Now, how efficient is that? And their fees are six percent. I mean, here’s another thing you’re doing. Again, this is an education. I would have never known their fees or there’s always hidden. Nobody ever shows you those things and yet you got it right here in my face and it’s staring me down. And so I would literally sit there and say I would sort my items spice by the best opportunity place to sell right where I can get the best sold. Right? And that’s the other big thing you can list for a million dollars. That doesn’t mean it’s going to sell. You’re actually showing me what the potential is. Now is that also great information when I go out, if I see that in, this is a perfect example, that’s true.

Stephen: 00:27:27 Religion, that grilled right now seems to be the biggest opportunity for what it is and since it’s men’s clothing, so I’m seeing true religion, men’s jeans used seems to be that these could be for 50 bucks. So if I combine them for $10 and under, I’m sitting there buying them all day long. Right? I mean, assuming all things being equal, right? That’s education again, now you’re helping me figure out how to source better. It’s like it’s like school. I mean it’s, it’s very, very cool to me that again, this data wasn’t available. I would have had to know to go out and source true religion jeans for men and sort them and then on one marketplace and go on two or three others to figure that out. I’m a guy, you know, fast. My attention span is moved on to the next thing. I mean, come on. Right.

Suzanne: 00:28:18 Here’s the thing is I’m building cell home for myself. I never selfish, Suzanne. Very, very selfish. Um, yeah. So today, like I said, the problem. So, so the problem today for sellers is first fig, before figuring out, you know, how much to charge and keywords and all that, figuring out where to sell then how to sell. So that’s why, you know, our, our first phase was releasing the search engine. It’s the world’s first search comparison engine for secondhand market places. You can’t do that anywhere where the first set are doing this phenomenal and are but, but what we are promised to our sellers is that we want to make it so simple to sell that and manage their stuff that they don’t have to ever leave. So Hound. So right now what we’re doing is Beta testing our selling APP, so it’s similar to what, you know the snappost APP did, but the differences that we sell hound app is going to be able to list on multiple marketplaces.

Suzanne: 00:29:29 Plus we use a, you know, five years. There’s a lot of technology advancement that we can use with a cell phone that we couldn’t do with snap post. And by the way, Cell Hound acquired snap snappost was acquired for me, I’m a. and when we launched, when I launched with, we knew with my cofounder sell home, Jeff Dylan, we went and acquired all of the assets from snap posts because the people who acquired snappost, even though it was successful at the time, they for other reasons, they just didn’t follow through with it. So we actually own all the Ip around snappost, which is great.

Stephen: 00:30:10 Well, what’s what’s very cool to me is, okay, so let’s go back to a second. So you have figured out a way for me to figure out the value of things. The easiest, the best place to sell it. Now you’re saying that you’re taking it a step further and you’re going to help me list and to me the next. It’s like you said, these are the stages. You don’t want me to leave your site. You want me to go and basically, hey, here’s the research. This is what it is. Now we’re going to list to me, because that’s the next big pain point, right? Finding the merchandise and finding the opportunity to sell it. If you’ve taken that away as a big challenge, right? Where the best place to sell to get the most value from Ra, you’ve taken that away, that challenge, right? You’ve made it relatively easy. Right? Okay. Now you’re saying to me, Steve, what’s your next big pain point? Well, my next big pain point is is me, and it’s listing. Listing is the worst thing in the world, right? Because they’re one offs.

Suzanne: 00:31:03 Yeah. And let me tell you, okay, so like I said, I’m building this for myself. We all, I think as resellers of secondhand, you know, uh, we all have what we call our death piles and those are all yes or warehouses I’ll. We often were treasure hunters. That’s what keeps us. That’s what excites us where a certain breed of people I’ve learned because I’ve tried to get other people into this business who, you know, walk into a thrift store and they go, Oh, you know, I go, I walk into its third store. My heart starts beating out of excitement because I don’t know what I’m going to find, you know, I have, I have that gene, whatever it is. So, um, uh, but, but so I love going and shopping and I buy it and I bring it home. But then the idea of listing that item, you know, and, and I just find other things to do and you know,

Stephen: 00:32:00 some people that were creating listings is not sexy.

Suzanne: 00:32:03 And, and a lot of us hire, I’ve hired people to sit in my garage and to do it and you know, you have these virtual assistants who now how will you know, try to have people to do it. So that is the pain that I’m trying to solve and what I want to, where we are solving, not trying. What I want to point out is something that I explained to people is the big difference between secondhand and new items. Anything that’s created that’s new today that’s manufactured, that’s important, that you know, even private label stuff that people are creating. There is data around it. Somewhere on the Internet it’s easy to find it. You can find all the information you need, you have the ISB and number, the MPN number, whatever data around that item. You can find all the measurements were, how much, you know, percentage of rubbers in the soul.

Suzanne: 00:32:58 Whatever. You can find all that information secondhand. You don’t have data. So you know, fashion, the tag is ripped off. Yeah. You can tell who’s the manufacturer, who’s the designer or what size or it’s made at what, what is it made out of? But what is the design called? Is it a spaghetti strap? Is it a tunic? Is it, uh, you know, all these words that you need for the unique, for the title. So people will find it. You’re not an expert. So people who sell, so say the problem with secondhand is that there’s no structured data associated with it. So it’s hard to find information. And the second problem is that often people who sell secondhand, like me, urban pickers, and there are about seven point 5 million of us, I think in the United States from what am I understanding where we’re not experts on one item were, you know, we, we buy things from thrift stores.

Suzanne: 00:33:57 So you know, we’re, we’re not an egg. If I was an inventor or manufacturer of teddy bears, I will know exactly what kind of, what that nose is called. I will know what those ears are called, you know, because that’s my business. But as somebody who who sources things from the thrift store in my garage, I’m not an expert on those items, so I don’t know what keywords to use it. So I have so takes a long time to do the research, you know, the difference between porcelain or China. I don’t know the difference between your, your background versus my background. We’re going to approach it differently. We’re going to take. I mean, so even what key words you come up with as opposed to what I come up with, they likely are different. Which ones are right, right. Yeah. Don’t know again. Correct. So, so what we do.

Suzanne: 00:34:52 So let me explain what the APP does and it’s very exciting. I got to see it and I’m very, I feel very fortunate that I got to see it because you fixed again. So common sense. So many of these issues that you’re fixing please. Thank you. Yes. So I’m excited because I can’t wait. You know, I’m basically. So I, I explained how the Aha moment came. The people were just sending me pictures and all they did was take pictures and they got a highly optimized listing. That’s what the APP does. What we ask you from the seller, we asked you to snap a few pictures and actually even the pictures if that’s the only thing we ask from you. So we kind of take you by the hand and we, we, we, we asked you to give us the right kind of pictures. So the, the back, the label, you know, the blemishes we, we, we, but we asked you for a minimum three pictures.

Suzanne: 00:35:47 Then you can give us more pictures if you want to. We give you an option to give us more pictures and that’s it. You’re done as a seller. That’s it. You’re done. Well we do. From the pictures, we identify the item, we do the research, we find the value. We create highly optimized titles and description using the most profitable keywords. So we do know because we have tools, we can figure out what words should be used. What’s the name of the color for that dish that more often people use. Is it blue? Is it green? Is it turquoise? You know? Uh, is it a sea glass? Sometimes there are some dishes, for example, they use words like that. We, we know. So we create the title, the description, we fill out the whole form. So if it’s Ebay, we fill out all the items specifics and we even a suggest the shipping amount because a lot of sellers actually lose money on shipping.

Suzanne: 00:36:49 That’s one of the biggest complaints that people tell me is that, yeah, I sold, but some, you know, I lost a lot of money because I didn’t realize the item, the chicken was so expensive. So we suggest all these things when we’re done, we send it back to you, the seller, and you can review it. You can change anything. We’re like a virtual assistant that creates the listing. So it is your listing still at the end of the day, but what we’ve learned is that most people just, you know, we don’t do any changes. They knew. They click post and it posts directly onto your account and see your item. It’s your feedback, it’s your account. We’re like, like I said, a virtual assistant or somebody sitting in your garage doing all the heavy lifting.

Stephen: 00:37:34 Let me ask you this, because I was sitting here thinking about this because people are going to get hung up on cost, right? And they’re sitting there saying, but my, Suzanne, I’m the best list. Are there risks you don’t understand? I’m so good. Right? Have they thought about mean, have you done studies on how long it takes to create listings for normal sellers? Um, and then how they scale. So, and how many can somebody do an hour or a day? I mean, do you have any of that data that you could use for reference?

Suzanne: 00:38:00 So, uh, you know, it, it depends. Yes I do. And it depends on, on what you know. Again,

Stephen: 00:38:09 well let me tell you where I’m going and maybe then you can say it this way because I’m sitting here thinking to myself, okay, so when I look at fees, one of the cool things is that cell hound tells me the fees. So ebay takes 10 percent, poshmark takes 20 percent grilled, take six percent, Macquarie’s 10 percent. As I look through, I’m seeing kind of a 10 percent minimum right? And something sitting there saying for selling it, they’re getting a 10 percent. And so I’m thinking about if my average selling price in this case $40. And so that means he bay’s going to take four bucks for that listing, right? Poshmark is going to take 20 percent. So they’re going to take $8 in that case, right? So four to $8 per listing on a $40 average sale, right? That seems to be, um, even grail that six percent is about $4, $5 on that, on that same thing.

Stephen: 00:38:54 So when I look at that and I’m saying to myself, okay, so about 10 percent, that’s a reasonable number. And I’m thinking myself. All right? So if I can do, you know, uh, I dunno, five listings in our right, and then I’m okay. That’s $200 an enemy, that’s $20, that’s $20 an hour, okay? Now if you have to pay tax, if you have to have a building, if you have to have a bathroom, if you have to have a a toilet paper in the bathroom, nobody thinks about these costs. Steve does because we got to pay for all that junk and I got to have workman’s comp and I have to go through all those different things and I start going through all that cost at $20 an hour gets eaten up very quick and that’s an efficient $20 an hour. That gets eaten up very, very quickly.

Stephen: 00:39:32 And so I think that’s what I think that’s the big miss. We have a warehouse where we do some fulfilled or not fulfillment, some storage for people and sometimes it’s more expensive to ship to us, but then when they divided out amongst a one client has 3000, 333 items getting shipped to our warehouse. It added sixty cents per unit additional. However, the storage fees are a dollar savings or whatever. You have to start thinking that way and breaking down a business into this model. So then I can sit there and say, wait a second, I can hire a company like cell hound to do these listings. I’m going to say they’re $5 a piece. Whatever you’re going to charge. You haven’t told us what you’re gonna charge yet, but let’s just say it’s five bucks a piece that’s still a heck of a lot cheaper. That’s 12 percent versus me.

Stephen: 00:40:12 And then I go through that math and I’m like, wait a second, I can turn you on. I can turn you off because you’re only. I only have to pay you when you do the work. Right? You don’t get a vacation. I don’t have to pay you when you’re on vacation. Do I exactly know I don’t have to pay you when you call in sick or your kids are sick. I don’t have to pay for all those things. And when I go in and buy it, talk to me. You don’t have to spend to buy me. I just have to take some pictures. I said I have to buy you lunch. But. But, but here’s the point though, is that is that if I buy a lot of inventory at one time, I can move that inventory off of my plate, which is the big hangup, move it into your plate and then move on into my business. And then the seasonal business I can then. I mean, you’re the partner that I don’t have to worry about. Okay?

Suzanne: 00:40:55 Right. Very, very cool. Here’s, here’s the. When I, when I pitch this to investors in and I explained the value that we offer, I know I can easily spend 45 minutes creating a listing if it’s something that I’m not 100 percent familiar with and it’s a certain design. It’s a designer that I know did that design. I can’t find it. So I go on Google and I do searches. I can easily spend 45 minutes, but let’s say it’s a half an hour so you know you can or 15 minutes even to create a listing, right? So in an hour you can create maybe four or five listings and that’s pretty quick. As you said, even 10, if it’s a at six minutes of listening is Pretty Dang, uh, you, you really know. I’m very, very impressive and you really know what you’re doing it. I mean, you know, the item again, it’s for a secondhand things that we’re, we don’t know and we’re, we’re doing a lot of the research with. So how’d you can easily create 30 listings in our

Stephen: 00:41:55 now that’s just think that in a second, let that sink in. You were amazed at my Lai that I could do six, right? Uh, but you know, realistically for is reasonable, right? Let’s do the math at $40. That’s four times four is, that’s $160 of potential revenue per hour. What you’re saying is that hey, if you use, so how do you can at scale get to 30? So 30 times 40 is what? $1,200 for that same hour. Okay. I like the way you’re doing the math. My old accounting degree is kicking in. Yeah. And so I sit back and I think about that and it’s like, wait a second. Okay. And then I have to give Ted, let’s say it’s 10 percent d. okay. And then, but I have so I can scale my business again, I can scale my business. I’m at an efficient level because I’m assuming this is Steve’s dumbest soon assumption you’re using fetch to basically determine the possible price. Correct? Absolutely. So, so I don’t even have to do that piece too. I mean, so logically, again, I’m getting to that optimized place and we didn’t even talk about it. But you can, you can or you will be able to take that listing and you’re going to say, Steve, you should sell this on Ebay, poshmark, and Macquarie.

Suzanne: 00:43:13 That’s right. So that is our next phase. I don’t want to talk about it too much because you know, um, that is, you’re not there yet, right? You’re not there yet. The vision is that we are going to tell you, you could, you know, give us an item and we’re going to tell you, hey, here are the five marketplaces where the best places to sell it. And then we will create a optimized listing for all those marketplaces posted for you on all those marketplaces and when the item sells will automatically take it down from the marketplaces where it didn’t sell, so you don’t double cell and then send you a shipping label from that marketplace, but you might not even know or care where it was sold, you know, uh, just that it was sold.

Stephen: 00:43:56 So that’s huge because again, I don’t have to become an. I mean, that’s one of the biggest challenges. And I think it’s a big barrier to entry for everybody because there’s such a large learning curve because there’s so many pieces to every. I mean, shipping is such a huge puzzle, right? But selling on Ebay versus poshmark, poshmark makes it easy or go, let’s go. Let’s go. What I loved about goat was when you sell shoes, they show you when you’re taking a picture, there’s this little inland, I don’t know what the correct phrases. It’s like this guide where it says, put this shoe in this section and this and you in a direction, take a picture and the next one and you have exactly the same thing because you’re taking away because you’re saying, and this is where Steve like Aha moment. When I realized and I didn’t realize it with God, I just thought it was cool and then when I saw it on your screen, I’m like, oh my God, that’s enhanced for Google’s search. All the things that Ebay’s always been saying to me, Steve, you need to improve your images because you’re not going to be found on Google’s. Rather than giving me the tool to fix that, a chastise me. It doesn’t work. I don’t do anything, you know, make it easy for me and I’ll do it. And that’s what you guys have done. And Go is a good example that when you, the oldest learning curves, all those things that get taken away from me to optimize is the reason. I mean it’s phenomenal and yeah,

Suzanne: 00:45:15 but the, the also the idea that you can do 30 items in an hour. It’s incredible. You can, I mean, people post online, oh, I did 10 items today, big day, not in an hour, you know, um, think about all those death piles. Why are they there? Because it takes so long and it’s hard. If all you had to do with snap the pictures and somebody else does all the work for you, then just think about how much more money you’ll make. Yes, it costs a little bit more money per item, but like you said, you can do the volume and you can make a lot more money.

Stephen: 00:45:57 But you know, the costs. I mean, to me this is exactly the beauty of it, right? It’s if I know my cost is, you know, and I always say this, I use this a Amazon, my mic, a cost of goods is earn, my fees are going to be about a third. And on Ebay it’s about a quarter and that includes the shipping and the and the uh, or the paypal fees and stuff. So it’s about a quarter. That’s always been my math and it just always a, you know, 25 percent and 33 percent. So now that I know if there’s also a fixed cost for listing, which is really powerful because here’s the problems is hand. If I have somebody in my warehouse listing for me, they’re going to have on days and off days, meaning that they’re going to have great days, that they just cranking, cranking them when things aren’t going right at home, they’re going to have off days.

Stephen: 00:46:41 How do I know what my cost per listing is? I really don’t. I really have no way. But when I go out there and I’m looking at an item and it’s, you know, a potential sale for 40 bucks, cost is 10 or 12 and then the listing fees is five bucks. I can then sit back and I’m throwing that number. That is not your number, but it’s me throwing that number. I can then do that math and say, okay, yeah, this has got a great return or where it doesn’t and I can move on. I mean that’s phenomenal to me. Fixed costs. Having those variable costs. Well it’s a variable cost, but knowing that that’s a cost only when I use it. Otherwise, I don’t have to pay it, I don’t have to pay for the person who’s not efficient today.

Suzanne: 00:47:16 That’s right. And you don’t have to also deal with, uh, you know, what, it takes time and energy. People are crazy. It’s a wonderful person even as a person you enjoy, but then you’re sitting and talking about having coffee and talking about things, you know. Um, I mean, it’s good to have a new friend, but that, that isn’t the purpose.

Stephen: 00:47:35 Well, and, and, and scaling is very difficult. What to me is what I would suggest to people who are listening to this right now, and you’re saying, wait, is this too good to be true? No, it’s not too good to be true. First off, sign up for sale home. It’s free and Steve doesn’t benefit in any way. I don’t benefit from any of these things other than your business doing better Mr. Seller. But what’s cool is immediately you can go out there and use this feature just to see value. You should be doing that just to find that the price in the fastest way, right in the most marketplaces because you don’t want to price it too low. That’s immediately number one. Number two, get in this. Sign up or get. Once you have that record, you’re gonna go. Once your Beta is done, you’re going to say that pool of people that are signed up, you’re going to approach them first, I assume, right?

Suzanne: 00:48:16 Absolutely. And in fact, we have a, um, a Beta list. So please go to our website and sign up to get a number. Um, we have, I think, close to 10,000 people waiting on our waiting list right now. Um, so the earlier you know, you sign up, the earlier you’ll get in,

Stephen: 00:48:36 and this is for the listing piece. To me, this is where I would go with it right now as I’m sitting here thinking to myself, Hey, I’m selling, you know, $3,000 a month and I need to get to that next level. But I’m working as fast and as hard as I can Suzanne. So this is an opportunity to take that stuff that I already bought and move a percentage of it at least even over to you guys to start seeing a benefit and start seeing those things and all of a sudden my work load, even if I keep working at the same pace, but I’m getting double the effort because you guys are working on my team too. I’m going to see double the benefit on the other end without more effort on my part. That’s valuable. And to me that’s doable today. That’s a big deal.

Suzanne: 00:49:19 Thank you. Yes, exactly. And that’s very cool. The one thing that I wanted to mention, um, well yeah, that people are actually also using our price comparison engine for retail arbitrage because you like, you saw that those true religion jeans to sell an average on Ebay for 40 and then they sell on grails for 80, uh, you can find those discrepancies with certain items and actually buy from one marketplace and sell on another marketplace. So that’s

Stephen: 00:49:57 interesting thing mean and vicious. I, whenever I can tell when somebody is always like, oh, uh, don’t include an invoice or any information like a drop ship for someone else, send it to somebody else, but you know what, I can’t disrespect them. It’s shame on me for not having any initiative, not taking advantage of it. Um, and you know, it’s funny you say that because now I just took and change that true religion jeans from use to new and it’s shocking the differences. I mean shocking to me on how much money this stuff is selling for. And so there’s a good example again of another way you can go source differently. Again, it’s a revenue enhancement. You know, I was thinking about this earlier today that because I talked to another company that is doing some database stuff and data work. Why, why do you, why do you think that, um, you have the ability to parse data like this? Is the technology improved that much recently where you can get, and I mean because this is a huge amount of data. When I put in true religion jeans, you’re in 140 marketplaces looking through. I don’t know how many millions of listings.

Suzanne: 00:51:09 Yes, yes it is.

Stephen: 00:51:11 What’s driving is it really? Is it really advanced that much?

Suzanne: 00:51:15 Um, you will be. Technology is advancing really, really quickly. And actually the exciting piece more than anything is not that we can get the information from the websites which is, and you saw it’s pretty quick, um, is actually art of ai and machine learning and we are embedding ai and machine learning into our software. We’re learning. We have a, we’re going to learn a lot of things. We’re going to learn, for example, uh, as we create a titles for items, we’re going to learn what keywords actually, uh, are, you know, what title sell better. And they actually, that’s right. So we’re, we’re gonna learn a lot and it’s like when we have an advisors is great ai guy, um, who loves what we’re doing and he works with different interests with a lot of marketplaces as well as company. And he said to me, um, that what we’re doing, you know, and he said to me, first of all, you don’t need a phd in your own, in your team anymore.

Suzanne: 00:52:25 Five years ago, you need to, in order to get money from, you know, we’re a Silicon Valley company even though I’m not a silicon valley person, uh, but we are a startup then we’re going through that kind of a raising money that way. Five years ago you needed to have a phd in computer science or data scientists on your team. Today you don’t because there’s so many more advanced tools, even free tools that you can plug into that, uh, the five years ago would have been just unbelievable. Uh, and, and the artificial intelligence is moving very quickly. We can debate, you know, all the things around that because I have a lot of thoughts around it. But what I like about it and I like about what we’re doing, uh, and I, and I touched on this in the beginning, is the fact that there’s no data around secondhand items. What we’re doing by doing what we’re doing, we are actually creating data or for items that are unstructured, that don’t have data around them.

Stephen: 00:53:32 That’s the only creating them when it’s needed. To me, that’s the AI piece, right? That’s what you’re talking about, right? It’s, it’s not that truly religion doesn’t have any data around it for 99 percent of the time until it’s needed. When I needed it, boom. You’re pulling it together and basically creating that data. That’s it.

Suzanne: 00:53:51 But what I call, I mean here we are going off in a little bit of a tangent, but I don’t know if you know the term, the Internet of things. So the Internet of things refers to an, it’s a, it’s a tech term and it refers to smart thing, refers to things that are, you know, that today that have a chip in them. So your car, you’re driving home, your car lets your heater no at home, then you’re on your way home. And so the heater turns on, you know, these are smart things. So we had the different smart things that we’re surrounding ourselves with what we’re doing, what I’m dealing with, what am I companies dealing with is what I call the Internet of stuff. Stupid things, dumb things that don’t have a chip like the table, like the chair, like the, you know, your, your, your, uh, shirt.

Suzanne: 00:54:45 There’s no a chip embedded in it, so there’s no way for us, there’s no easy way for us to identify what it is or, you know, figure out information about it unless we do all that legwork and we searched and you say it. So has a white top and a, a, a metal base. And the metal base looks like this because there’s no identifier on it. We don’t have it, the designer on it, you know, so, um, that’s what we’re doing. We’re giving, I’m dumb things. We’re giving them a voice in an odd way. We’re kind of doing the internet of stuff. Uh, I actually own the domain name, the Internet of stuff Dr. Com. So I’m hoping that one day I’m gonna you know, the bigger vision, again, it’s about data, it’s big data, it’s about creating the Wiki. We kind of stopped so you will be able to easily identify what it is, how useful it is and think about it because again, this has to do with environment, this has to do with the circular economy.

Suzanne: 00:55:46 The reason why we throw away our stuff, I think that most people care about the environment, but it’s just hard to get rid of things. So you just throw it away and, and I understand it, I’ve done it, we’ve all done it, but that couch or that table has wood, has metal, has, you know, springs has, has foam, has things that actually could be reused. Um, so I believe that in the future the same way, you’re not allowed to throw away plastic and you have to recycle it. You’re not going to be allowed to throw away your couch. You’re going to have to, you know, deliver it to the recycling of couches or furniture and things like that. So, um, this is just one step to help that process.

Stephen: 00:56:32 It definitely is. You know, the other thing I’m sitting here thinking about as you’re talking, I’m sitting here thinking to myself as you mentioned data because you’re the second very heavy data driven company I’ve had on related to Ebay, which has always been a miss on a bass part. You never had access to their data in a nice easy compressed way. The fact that you guys are doing this, sellers need to pay heed to this because they’re very quickly going to get passed over if they don’t take advantage of those very, very quickly. And what’s cool about it is you’re taking away the non sexy part of the business, the non-value-added right? I mean, creating an optimized listing is either it’s either optimized or it’s not period right there, there’s some art to it, but it’s really optimized or it’s not whatever the market’s looking for, you want to write that listing.

Stephen: 00:57:21 So it’s ready for that period, right? That piece of it, if you take that away, I still get to do the part that I love, which is source. That’s where I get to. I get to, uh, to, to, to figure out, to vow, to find those valuable items at scale. I mean, to me, if there’s ever an opportunity to make Ebay full time business and get over the six figure mark, which people really struggle to get to know you can get to five or 6,000, but then you hit those walls without hiring a whole bunch of people. And then it comes with its own problems. You guys are allowing you tech companies are allowing scale because you’re taking away all those unnecessary things that really, you know, putting in, you know, the sales tax it goes into every single time. So stop having to put it in all those silly things by doing that, you’re allowing people to create real viable businesses. But here’s the deal. You’ve got to take advantage of it. And again, Steve doesn’t benefit that I’m not mentioned sel. How am because Steve’s going to get paid a percentage. What I’m pitching so hound is because if you don’t, your competitor will, and I want you to stay in business and I just think it’s so important for people to figure this stuff out right now is an opportunity and she’s letting you in on the ground floor. I mean, you’re right. I mean, you’re looking for Beta users that can have a

Suzanne: 00:58:41 later users. We already opened our Beta to a few people and sellers and we’re converting our APP right now into a native app. Um, we’re hoping, you know, our, our plan is to actually launch the APP to the public, uh, in the beginning of next year, so soon be beginning of 2019. I’m so we’re testing, it’s already working and uh, it’s really exciting. We’re focusing to begin with on fashion and where our first marketplaces, Ebay, um, fashion is about 50 percent of all secondhand traded his in fashion. So that’s the reason why we fashion and there are multiple marketplaces that sell fashion. So, uh, we’re hoping we have a whole bunch of second and third marketplaces that we’re right now talking to that we want to, we will list for you on those marketplaces as well.

Stephen: 00:59:36 Yeah. Again, I mean this is so exciting to me because it’s just going to allow, I mean, you’re going to see so many seven figure businesses jump because be created because they’re going to be able to expand quickly because this, this limit that’s been placed on them just because they couldn’t get to it for so long and not one of the hardest parts. When I told this story, I had a va in the Philippines list in 300 listings a week on Ebay for us. I mean that’s scaled, right? My wife would take the pictures, we create this form, we’d send it to them and blah blah blah. But the price was always the issue, the ability to figure out how much it’s worth, which is always a big issue right now and let alone keywords and title. That was another big issue. But we had to write that we.

Stephen: 01:00:20 So we had to do that to do that. We did all that work, right. And then the price, we always had to put the price on it because you know, how do you know? I’m the guy who knows value, so guess what? I had to be the wizard I every single time and it’s not like I’m that smart you met me. It’s just that’s what I’ve been doing it for so long. So to be able to have that tool where somebody else can just go in and say, okay, this is reasonable, this is reasonable to me. Very, very power

Suzanne: 01:00:44 in terms of price. What we’re doing is we’re going to give you an average and we’re gonna say, Hey, you know, if you want to sell you the lowest and the highest at that item sold for in the past 30 to 60 days and we’re gonna we’re gonna, we’re gonna give you the average. We’re going to price it at the average in the middle, but we’re going to tell you if you want it to sell it more quickly, lower to this if you want it to sell, if you have time and you have a place to store and you want it to sit, but you want to get a higher price, this is, you know, you can change the price. So we’re giving you that information.

Stephen: 01:01:15 And, and again, even if you did, even if I couldn’t get to it and it went at the average, I’m like, oh, that’s awesome because that it’s, it’s one of those big, fierce. I’m never going to get the, the, the, uh, the, the most I can from it. And so to have it, you know, basically there for me, you’re leading me right there. It’s going to make it easier. Okay. So what’s next? I mean were you were kind of getting down to the end here, you know, and I. well it’s exciting to me. Again, you can immediately get the price benefit today, sign up for Beta, start figuring out, get somebody else to live. You’re basically hiring a va without having to manage them, period. That’s a big plus. And again, you get the final say what it gets listed at. You get the final say so me as a customer, I get the final say. So even though you recommended and you said 50 bucks on mine special Suzanne, you don’t understand mine. Sixty days. I could do that. I could do all that. So that’s done. What’s next? What are the other big pain points that you’re saying? Big Picture. This is probably something we need to do as sellers. Yeah. I mean for fixing sellers, big men. Because you’re fixing your own problems. I know multiple marketplaces. We kind of alluded to it. Yeah.

Suzanne: 01:02:25 Right. So, so the idea of, because the problem today is that a lot of sellers, and especially for millennials, it’s interesting, so on multiple marketplaces because I think as older people we got stuck on Ebay, we know e bay, we’re firing, you know, learning a new system is like the last thing we want to do. Um, so, um, but the problem with selling on multiple marketplaces is managing all those multiple marketplaces and trying to remember and keeping a list of, okay, I see I haven’t listed on poshmark and recurring and he being then it sells on recovery. And then, oh, I did, I did. I listed there, you know, managing that whole thing and what if it sells the minute ice, you know, on both marketplaces. Or like 10 minutes later I didn’t have a time to go and take it down. So that really is that piece that we are, um, are, are, that’s our third phase.

Suzanne: 01:03:22 And again, that’s something that is in our future that you actually literally never leave. So Hound you, you have your own page on cell hound where you can see all the items that you have listed, each item you can see which marketplace it’s listed at. You can click on those marketplaces, it’ll take you to the item in that marketplace. You can, you know, that way you can have an inventory and see where everything is listed and it will automatically, like I said, take it down from the marketplaces where it didn’t sell when the item sells. So again, you never have to leave. So Hound and the more marketplaces that show up on the, you know, on this one, the same, the Merrier, the better for us because it adds confusion to um, for the seller. So we’re trying to simplify and make it easy. All they have to do is go to sell hound and they have everything that they need.

Stephen: 01:04:21 I think you’ve done a great job. And again, you know, I’m singing your praises because I saw it. I mean, when I saw the presentation I was like, oh my goodness. They have finally figured out a way to, to solve the biggest problems at scale because we’re scaled business. I mean we’re not bragging, but we’re scaled and we’re limited because of scale. I mean we’re limited. It creates its own problems and the fact that you can take in and take so much off our plate, it’s such a big deal. Okay. So somebody is interested in finding out more. They go to sell hound.com and down on the bottom it says post app coming soon, joined our early access waiting list. That’s the Beta group, is that correct? Yes. That’s a better group. Absolutely. So there’s a signup right there if they want to sign up for it. And Steve’s already signed up. Um, and uh, uh, but the fetch is right there. It’s, it’s free, it’s just put in an item and you’re immediately go out and do that. I mean it, whoever you are just going to put an item that you have for sale and go search and just see if there’s a better place. Sell your used items and you might go,

Suzanne: 01:05:19 oh right. And I want to say, first of all, I want to say that I’m a seller. I’m building this, you know, let’s say like, um, between all the sellers in my, on my team, we have around 70 to 80 years of online selling experience from all of us. You know, we’re, we’re, we’re die hard sellers. We care about this. So help us by spreading the word, tell people about so hound a, we have a facebook page, we have a great linkedin page. Linkedin, yeah, we do a linkedin as well, but I mean, I’m not linkedin,

Stephen: 01:05:58 instagram, instagram. Thank you.

Suzanne: 01:06:03 Have a great instagram, instagram, instagram page and help us by spreading the word because, you know, we’re not a huge tech company. We’re a small tech company and we’re, we’re very passionate about what we’re doing. We’re trying to help. We want to stay alive. So we want you to go and tell your family and friends and, and, and tweet about us and post about us. But also, um, you know, sign up for a thing. But what I wanted to say is it one of the things that we found out and it makes perfect sense. We’re finding a lot of buyers who are using our search comparison because if you’re a

Stephen: 01:06:48 correct

Suzanne: 01:06:52 starbucks mugs are serving starbucks Mug, that’s a good example. Oh, that’s good. To go and try. You have to go to all these marketplaces to try to find that, you know, because you’re always checking all these marketplaces here. All you have to do is just check cell hound and you can, you can easily change the search from low to high if you need to, you know, if that’s what you’re looking for in terms of pricing, in terms of buying. The holidays are coming up, you’re looking for presence, you know, instead of searching all these marketplaces separately sews the hound and we were, you know, we want you to jack, why you all to become founders and use our

Stephen: 01:07:32 such a powerful point that people could use this system to snipe. I mean it’s, you’re right. I mean it’s. Exactly. Oh God. Okay. Alright. So my final question, and I’m the contact information. Is there going to be on your facebook page and Instagram, that’s where you can ask questions and they’ll get back to you. Um, and I met a bunch of her team and they all are sellers, which is very cool to me also. I think that that matters a lot. Yeah. Um, the final question I have, and this is a question that I ask everyone, you know, most of the people listen to my podcast are stuck. They’ve gotten to that place. They hit that wall, right? They, they, you know, they’re just stuck. They just can’t get past it. What’s the best advice you would give to somebody based on your experience of selling on, to get past that point

Stephen: 01:08:16 of stuck?

Suzanne: 01:08:18 That’s a good question. For me. It’s funny. Um, I, when I get stuck, I go to the third store. It’s my meditation and I think for me it, because it, it inspires creativity in my mind because I’m always fascinated. Even if I’m not looking to source, um, I’m, I’m connected to stuff. I like items, I like objects and if it gets me, it gets my creative juices going. Just looking in, understanding, trying to understand why somebody threw away something or gave away something and how much you can buy it for and how much money you can sell it for. And that gets my juices going. And, and that’s, and I have a goodwill down the block from me, which is a problem sometimes is I ended up there a lot, but um, you know, do go and take a break really. And, and, and, um, and, and get that, that excitement back because if you’re doing something that you’re excited and passionate about, you will get stuck. And that’s, you know, and again, a lot of people don’t like the listing, don’t like the actual work of listing. And hopefully sell hound will help you do that. So you can do, you can source all day long and you have somebody you know, you can literally snap a few pictures at the thrift store by the time you get home, you have the listing waiting for you. You know, that’s, that’s how powerful this could be.

Stephen: 01:09:51 That’s phenomenal. I wish you nothing but success. I know you’re going to have it. Very, very cool. Take care. Thank you. Great Lady. Smart as a whip ’em. And again, what I really appreciate about her is that she’s a, you know, old school cellar man. She knows her stuff, you know, she knows the value of thing. She knows how to sell it and still does it even though she probably has no time to do it. Um, that’s probably a retail therapy, right? Going out and buying things and selling them because there’s value to it. I’m very, very cool. I think this is the future of our business guys. If you’re not taking advantage of all this opportunity on Ebay, um, poshmark and remember they’re going to roll it out to other platforms. This is a great opportunity to really finally build that business that you want that be plan, right?

Stephen: 01:10:36 You know, those of you are selling on Amazon only. You’re always like, hey, were what happens if they, you know, close my account. Well guess what? Have a good bee plant, but have a scaled be plan where you don’t have to do all the work. This is like Fba. You know when you didn’t, when you had to Fba, when they started doing the shipping for you, imagine all the listing, which is the biggest hassle on Ebay, getting taken care of it. That’s a great opportunity, so check them out. [inaudible] DOT com. Sign up for that and again, I don’t benefit other than you having incredible success. ECOMMERCE momentum.com, ecommerce momentum.com.

Cool voice Guy: 01:11:07 Thanks for listening to the ECOMMERCE momentum podcast. All the links mentioned today can be found at ecommerce momentum dot come under base, episode number. Please remember to subscribe and the lake us on itunes.

Stephen-Peterson

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