327 : Connor Gillivan – Build out your team where and when you need it as your business grows

selling on amazon podcast

I am sure you have heard the phrase: “People come into your life for a reason”.  I have seen this many times in my own life. Here Connor and his company Freeeup are coming into your life to fill in the gaps you have, it’s okay, we all have them. See now is the time as you plan out your business to have an organizational chart. Then fill in where you want to be and outsource the rest. If you have tried to hire a VA, then you know the drill. Place an ad, get hundreds of responses where everyone is magically qualified and do everything you need plus! Then you spend an enormous amount of time is spent vetting and testing out candidates. The issue is: you are hiring people to help you save time and now you are spending all of your time looking for people to save you time. Connor suggests there is another way, let them hire and vet the candidates for you, oh with a no turnover guarantee. Is it more expensive? Factor your time and then evaluate. You will be surprised.

Mentioned:

 

Freeeup.com  – Save 10% (forever) and get an instant $25.00 voucher for your first hire.

Connor’s email

 

Sponsors

Gaye’s Million Dollar Arbitrage List

Solutions4ecommerce

Scope from Sellerlabs

Tactical Arbitrage – Get an 18 day free trial with code: “Tactical”

Freeeup– Save 10% (forever) and get an instant $25.00 voucher for your first hire.

GoDaddy

Grasshopper

Transcript: (note- this is a new tool I am trying out so it is not perfect- it does seem to be getting better)

Connor:                                00:00                     Yeah, yeah. Another, another popular one is product listing, so, uh, you know, specific to the Amazon marketplace, how you list your product, how you create your bullet points, how you create your descriptions, your title, um, and, and if you focus in on any key words through, uh, you know, from Amazon, search engine, all of those are really important factors and if you’re a seller that just doesn’t know anything about that, then you can find someone who has experienced in that and all they do for businesses is list products and optimize them to, to appear in search results and to convert people once they actually land on the page. So that’s been another popular one for, for clients using us.

New Speaker:                   00:46                     I’m excited to talk about my sponsors today. Gaye Lisbey’s million dollar arbitrage group. Amazing, amazing group. This is a teacher, this is Gaye, she was a teacher. She is a teacher still you need to learn. This is the type of environment you want to be in because she’s going to help you understand why. And I think that’s the hardest part of this business is understanding why. Why is the red one popular when the green one isn’t? Well, there’s usually a reason, and what Gaye does is probably parse that better than anybody and she’ll explain the reasons for those things. I think that’s really powerful. Yes, she puts out a list. You’re going to get a good use of that list if you get in the group. Now here’s the deal. The group isn’t always open, right? So you get on the waiting list and you can join the waiting list through my link.

New Speaker:                   01:33                     Doesn’t cost anything to get on a waiting list. And if you like her service, which I find that most people do that, that’s why there’s not so many openings. Um, you’ll be with her for a long time. And so it’s amazing. Freedom Dot com. She’s part of Andy Slamon’s group. Amazing freedom.com. Forward slash momentum. And you’re going to get in the waiting list. That’s all I can get you on right now. You can use my name and see if that gets you anywhere. But what I like about in the, uh, what I like about what they teach in that group or the things that are going on, you know, the current things, I’ve seen a lot of stuff going on about stores going out of business. Well here’s where an opportunity is, here’s why you want to do this. Hey, be cautious about this, you know, with toysrus coming out, you’ve got to think about this and that’s the learning that you need to do.

New Speaker:                   02:16                     And Gay is better than anybody else I’ve seen. So I’m amazing. Freedom Dot com. Forward slash momentum will get you to the waiting list. Then hopefully I can get you in the group and then you’re gonna. See me in there and we can chat anytime you’re ready. Karen lockers, group solutions, the number for ecommerce solutions, four ecommerce.com, forward slash momentum. It’s going to save you 50 bucks. Karen’s our account manager. We recommend her to everyone because she’s done so well for us. I mean that’s quite frankly the reason we’ve been paying her for last few years, but she’s become an important part of our team. Her and her team are so involved in our account. I just see the emails coming back and forth, hey, we did this for you. I just saw two listings today. I’m like, wait a second. Why did they show up? I didn’t put any listings up.

New Speaker:                   02:58                     They got a. They got a set off to the side by Amazon and they reactivated them for me. You know what I mean? That’s the stuff that just happens when you have a strong team and I can’t recommend Karen enough if you use my code momentum. Karen pays me. I don’t want to hide that. Of course we all know that, but you’re going to save $50 and it’s a great opportunity to really, really build out your team with somebody you can trust. It’s why I recommend them, so solutions, four ecommerce solutions. The number four e-commerce dot com

Stephen:                             03:31                     essential medicines has saved me $50. By the way. She’s going to do an inventory. Why is that important piece going up is your inventory number. Here’s what I liked is I get a spreadsheet and it says, Hey, here’s a bunch of inventory. Here’s what we recommend, and Amanda returned on Blah, blah, whatever. It’s just is creating new listings. We do a lot of research themselves. Magically, services solutions, four ecommerce.save 50 bucks. My Code. You save $10 a month every single month. Plus you get that. I think it’s really powerful. I’m so excited. How many people have been joining your focus like Karen and her team are watching? Picks up the skeleton scope, send it along. It’s amazing. I mean, it really is amazing to get this product up and it’s similar to this. Does this accomplished somebody who’s done it right? That’s where you want it. You

New Speaker:                   05:16                     want to take advantage of that, right? I mean, it’s. It’s fair to see, and so therefore you can take and apply it to your listing and immediately get that same benefit. That’s what scope does for me. Seller labs.com, forward slash momentum. It’s going to save you $50 on the service. Oh, by the way, it’s free to try, so sign up, try it and say, oh, this is how it’s done. Boom, and then you’re going to. The light’s going to go on and you’re going to be like, man, I can get my products out there. I just can’t wait. Can’t wait. So are labs.com forward slash momentum? The other day I bought another domain. Yes, I bought the other domain. It’s almost like A. I’m admitting guilt, but it’s because I had an idea and it was something that was a pretty good idea I think is going to go pretty far and so what do I do?

New Speaker:                   06:06                     I go to try Godaddy.com forward slash momentum and save 30 percent. So domains aren’t very expensive. You get a few services, it adds up a little bit and I usually buy three years. I usually by privacy, by the way, I recommend that to buy that. It’s not that much money, but when you can save 30 percent it makes it that much sweeter and it makes it easier when you’re buying domains and especially if you buy a bunch of domains. I am a domain collector and so I do tend to do that, but that 30 percent makes it a lot easier and I use godaddy because what I like is I can pop in and address I’m thinking and it’ll say, nope, nope. Could try this version or try this extension and then boom, there it is. Hey, you better hurry before it goes away. And they’re right.

New Speaker:                   06:47                     You know, and so try go daddy.com forward slash momentum save 30 percent. Also want to mention about grasshopper. Who was that? Just talking to somebody the other day and they were like, Oh yeah, use this company called grasshopper. I’m like, Dude, did you buy it through my link and save 30 percent? Hello? No, they missed that. So save 30 percent. It’s try grasshopper.com. Forward slash momentum. No surprise there, but you’re going to save 30 percent. And what the real cool part about that is they’re using it for their private label business and it gives them virtually a second phone on their current phone without having to get another number. They can make up a vanity number. They don’t have to go and do all the grief and signed loan contracts, pretty easy stuff, and so if you’re creating a brand that you want to identify, you want to look professional, you want to look like a real company. Grasshopper is a great tool. It’s an app you put on your existing phone and boom, you now have a customer service to. You now have a sales department. You have a manufacturing division. You could forward it to somebody else. You can have it go to different voicemails, different departments, and it’s all included. So try grasshopper.com, forward slash momentum. Save 30 percent.

Cool voice guy:                  07:59                     Welcome to the ecommerce moment, didn’t bond gas where we focus on the people, the products and the process of income are selling today. Here’s your host, Steven Peterson.

New Speaker:                   08:13                     Welcome back to the ECOMMERCE momentum podcast. This is episode 327, Connor Gallivan and that name you might have seen lately I, I referenced that I’m, and I tease them a little bit because you’re seeing. I’m just about everywhere. As much as you see the name, Nathan Hirsch, Conran Nathan own a company called free up with threes, right? So we all know who free up is. They’re everywhere. Nathan has been everywhere. Well now connor has come out of his office and he’s out there in front of us talking about the company and it’s very cool to hear his perspective because he’s been back there building out the infrastructure, right. Doing a lot of the behind the scenes stuff. A lot of us can relate and so he’s now out here talking about things and I think his perspective is good. I think some of his work history, you know, you’ll sit there and say, wow, he was working in landscape or his mom did this, but that perspective, when you see problems, right?

New Speaker:                   09:03                     Think about your own business. Think of the pinch points in your business. Next time you see somebody else having them, you have advice for them because you know what not to do because you don’t like it in your business. And so it’s pretty cool and then you apply that on your business. It really gets cool. And so I just think it’s very neat that he’s made those connections. I’m really neat, neat guy and I love their company. I mean, I use them and they’ve been sponsoring my show now for a couple of years and, uh, again I look for continuity and I addressed that in this, in this conversation, but I looked for continuity over time. Again, I’m, I’m going to give you a pro tip at the end of this because Steve needs this same pro tip for himself and he’s doing it and spend the money, um, spend their money and I just think it’s worth it. Let’s get into the podcast. Alright. Welcome back to the ECOMMERCE momentum podcast. We’re excited about today’s guest because we’ve never met yet. I know his team. I’ve used his team for years now and what’s fascinating to me, he was in the shadows and now he’s out of the shadows. Connor Gilligan. Welcome Connor.

Connor:                                10:09                     Thanks for having me out today. It is going great. You are out of the shadows lately. I mean, it’s like a conservative. Now I’m making this point. I noticed, I would say within the last three or four weeks, something’s changed because you’re out there, nate hirsch from free up with three e’s, a counter in NATO partners, but you guys are everywhere on every feed, every place, and it’s always him because he’s at every event. He’s such a great guy. He’s at every event, but you, you. It’s like you’re cotillion. What happened? How did you get out of the, out of the office? What happened? Yeah, of course. So when we first started the company three years ago, we were mainly focused on having an apb the face of the business. We spent a lot. He’s not the prettiest. You could have done better than the previous.

Connor:                                10:56                     We set them up as the CEO. I’m at my skill set is more, you know, building the website, creating our content, setting up the seo of building partnerships. So I was really focused on a lot of that for the first couple of years where we position nate as, as the face to go out and make relationships and be the face for the clients and the freelancer. So he, he’s really been doing all of that stuff, going to conferences, doing podcasts, but um, over the past year. So we kind of thought, you know, let’s, let’s bring connor into this a little bit as well and uh, bring a new personality to the brand and to the business and hopefully that will help get, uh, get us more exposure everywhere.

New Speaker:                   11:36                     I think it’s very smart because I’ve seen some other groups. I always use andy and Lauren in nate. The three of them split up a lot. Like, uh, Leroy was just at asd. He probably saw it run in AISD and Andy’s here dealing with something and his nephew nate is dealing with, just had a new baby and so it allows to still function. Right. And it still gets your name out there. Um, as Jeff Cohen says, if you’re not there, your competitor will be there. So it’s really important. So I just think it’s really, I think the other thing I think is very cool is it’s another face to talk to because my bed is sometimes, you know, and I guess it’s with me people see the same person or like, oh, he has nothing new to say. You’re nothing new to say and, and, and that’s not true, but, you know, we’re especially since we’re guys we have that, you know. Um, so I think it’s really smart and I think it’s a, it’s a great move on you guys’ part, but it’s absolutely noticeable. Um, and it’s very cool and it’s very cool because I saw some comments about, I think nate asked a question like what’s the value you get from the service, you know, and it was a whole list of different and people were like, blah, blah, blah, blah, blah. It was, it was pretty cool. That’s gotta feel really good for you.

Connor:                                12:40                     Yeah, it’s been an amazing journey so far building this business up. We were really built it from issues. We’re havering hiring freelancers from other places for our Amazon business and ecommerce efforts. And just over the past three years, it’s grown rapidly and we’ve seen a lot of people that are finding a lot of value out of it, so him and I love that it’s, it’s always been something that we’ve been seeking as a business where we can actually make a positive impact on other people. So it’s, we’re getting a lot of that through working with clients and freelancers.

New Speaker:                   13:09                     Yeah. Not many people get to say they actually did make a little dent in the universe. I just used that phrase the other day, but it’s true. It’s very cool that somebody actually gets to help somebody and boom. It’s like, wait, this actually worked. You actually did what you said you were going to do. And they act. Oh whoa. I’m not used to this, conor. I’m not used to this. All right, so let’s go back. So you were a seller. It. I don’t, I don’t think people understand in any. I’ve had an eight on a couple of times and I don’t. I think people forget that. And I think that’s what’s kind of special because I know you guys cross into other industries too. I don’t want to say that you don’t, I know you do and you want to, of course you do. You want to expand your business, but our business is a weird business. There’s a lot of moving pieces. There’s a lot of details. It’s not like a, uh, you know, even a law office where it’s like, hey, it transcribed this document. Well transcribing the document. It’s right or wrong. I mean that’s pretty grant and there’s no gray area but, but you know, finding wholesale accounts or I’m communicating with wholesale accounts, communicating with customers from how many different ecommerce systems and stuff like that. It’s very, very complicated. So I think it’s excellent that you guys have both been sellers now. Are you still a seller?

Connor:                                14:18                     We are not. We stopped about one year ago just as things ramped up with free up and we decided to commit our time fully to that.

New Speaker:                   14:25                     Okay. But you’re close. Well, I mean, when you go to every conference, you’re close enough to know what’s going on and where the pain points are and the problems

Connor:                                14:32                     and we still keep up to date with, you know, industry events and industry news that’s going on so that we’re, you know, as close to it as possible, you know, if we’re not in it on a daily basis.

New Speaker:                   14:42                     So let’s go back and talk about how you got started. What did you go to school for? For

Connor:                                14:48                     sure. So I went to school for Economics and math actually program was in the business school, so I also know a lot about business. Yeah,

New Speaker:                   14:58                     very cool. So, so economics wasn’t the simple micro and macro, it was from a business approach,

Connor:                                15:04                     correct? Yeah. To getting into all the labor economics and a macro micro at the next level and how it applies to businesses and everything. So it was very geared towards a entrepreneurial view of the economy as opposed to more of a liberal arts look at it.

New Speaker:                   15:20                     Yeah, that’s a man. Of course. I’m a little biased here, but I think that’s very powerful. So what were you going to be, I mean, when you were a kid, what did you think you were going to be?

Connor:                                15:29                     Yeah, good question. When I was very young, I want them to be a professional soccer player. I was kind of a long shot, right? Um, and then I honestly learned about entrepreneurship at a very young age. My first job was working with a cousin who ran his own landscaping business, um, and I worked for him for five years during the summers and in time that I was off from school. Uh, so I was always very interested in building my own business from a young age. Didn’t really know what it was going to be, but that was kind of where I was headed as I was going into college.

New Speaker:                   16:03                     When you think back to those times, that’s hard work, son. I’m sure it was fun and it was awful. Right? And I’m sure it will. All those things, especially in Albany, probably hit snow. Uh, you probably got snow right up until May, you know, uh, it’s probably getting ready to snow soon there. Um, but when, when you think about when, when you saw the good and the bad, do you remember either, you know, any of that ever sink in for you? Um, what you saw that, that owner going through?

Connor:                                16:29                     Yeah, definitely one of the biggest things I was able to see. He was in his mid twenties or so and kind of getting his feet on the ground, uh, you know, buying his first home and figuring everything out and getting engaged and getting married and going through all of that and I got to see that, you know, he was building this business that was supporting him in those personal goals of his life. So I really love that. Um, but I mean we had a ton of days where either the weather impacted what we’re able to achieve or a certain client was, was given him a lot of issues that then, you know, I could see was impacting how he was having his day and then how it was impacting the rest of the day. So I definitely saw the ups and downs of a business just as an employee of his in that company.

New Speaker:                   17:14                     And I’m assuming, I mean, this is probably, you’re going to be like, of course Steve De, um, that when you think about the, the free up world, right, the free with the extra heat up world, that kind of stuff still connects, right? I mean because that’s, that guy had challenges that you could today help. Fair?

Connor:                                17:33                     Yeah. Oh absolutely. Yeah. We see a lot of parallels and I mean we, we ourselves go through a lot of ups and downs, so we are now we have over or close to a thousand clients billing with us on a weekly basis. So like you said earlier, not every thing works out at all times, so there’s always situations where you need to jump on a phone call and make sure things are figured out. But that’s something we really love doing. We like trying to figure out the problem when they come up and make it as good of an experience as possible.

New Speaker:                   18:03                     So I’m thinking about people who were like, wait a second, you know, Steve, you want me to spend more money again? You want me to bring on help you want to reach into my pocket? Well, I, I don’t, I just want to see if you could use help in certain areas. So let’s talk about the areas that, that free up of that we still didn’t finish how you got into a, so on Amazon, but we’ll get there. I will go back there a second. Let’s talk about a free up. Um, the way the places where you see right now that those thousand clients, where are they? Where’s that concentration at? Where’s that helped being mostly used it?

Connor:                                18:38                     Yeah. So our core is still in the Amazon and ecommerce world, so we have a lot of sellers or store owners who come to us for, uh, you know, product sourcing. So they’re, they’re trying to find either a private label supplier or a brand, but that they could carry through their Amazon store or through their own shopify store, whatever it may be.

New Speaker:                   19:01                     And so that’s the, that’s the heaviest right now. That’s a heavy issue still is for sourcing.

Connor:                                19:06                     I would say that’s one of them. Okay. That’s kind of, you know, beginning of the process. For some people it’s one of them, a customer service is another really popular one, so people have growing ecommerce companies and they need to get that off their plates and it just adds more and more time as you get more and more customers.

New Speaker:                   19:22                     Well, can we go to wait list a deeper there because I don’t want to lose that because I think you’re right. It’s become more popular because you have no choice. Right? Right. They’re selling on multiple platforms. So you know, I always use this example selling a walmart. You know, Walmart’s customer service problem. A situation is, do you ever walk into a Walmart and there’s 58 cashier or registers and there’s one cashier to. Yup. That’s their same approach on their website for customer service today? No, just today. I mean it be fair. They haven’t built that out, so you have to have one. Well guess what? All the people that went over to the cell don’t have one. We’re all independent or one or two people and without a plane for that. They’re calling people’s cell phones and they’re like, in the middle of the night, hey my, uh, my TV’s not working or my cell phone, whatever they sold, you know, but that’s a real issue. So let’s talk a little bit deeper about that. So what are you seeing small sellers utilizing teams for, uh, for customer service?

Connor:                                20:16                     Yeah. So, so customer service can be really useful, but I think that you really have to get your process set up first. Um, so, you know, with Amazon, your customer service can be different than, like you were saying on Walmart just because of the marketplaces and how they work. Um, I would say the first thing that most sellers are getting a customer service rep for is answering those emails. So, you know, someone’s contacting, Hey, uh, I don’t know where my product is. Can you send me tracking information? Okay. They can easily do that. Um, you know, I’d like to set up a, okay, the customer service Rep has the process, you know, they walk them through that, or I’d like to cancel my order or I need to do an exchange. All these common situations that you’d run into with ecommerce customer service, you can find someone that has experienced in that they can come in, they can handle that for you and for any elevated situations where there may be an angry customer, they can refer that to you or overtime they can learn to handle it themselves.

New Speaker:                   21:12                     So it was like a red flag, so we used to call those, you know, the hot hot messages. So in that case, in that scenario there are signing into your Amazon account on a user level that you can qualify where they can go and you can, you know, putting security and stuff like that, but, but you have clients that are you utilizing those tools and I think that’s a big one as you scale up that, that those issues start to get bigger and as the public is more fickle about returns. Right. And just so you know, they just want to return things so it’s, it’s good to qualify. And so, so you have that, that option out there now. That’s very cool. Okay. All right. And so the next level, I just didn’t want to miss that customer service. I just think it’s such a big issue that people are starting to come into and they’re like, do I want to add somebody? Oh, you know, I think it’s important to also note that not all of your, a virtual assistant or your team members, what you call them, team members. Sorry, I’m not allow your teammate freelancers are not in the united, are not overseas. Correct. You do have United States a US based people too.

Connor:                                22:11                     Yeah. Yeah, we do. We have about 40 percent are us 40 percent or the Philippines and then the remaining 20 percent are scattered across about 25 different countries. So you can really find someone from anywhere you’re looking to hire.

New Speaker:                   22:23                     So if, if, uh, communication skills are important to me for my business in my beliefs or whatever, you can help me with that.

Connor:                                22:31                     Yes, definitely. Yep.

New Speaker:                   22:33                     And I’m sure that’s not a weird request for some people and some people it doesn’t matter, but some people it does. And so. Okay. Alright. So we got to a customer service, you said? Uh, some other ones that were out there.

Connor:                                22:42                     Yeah, yeah. Another, another popular one is product listing. So, uh, you know, specific to the Amazon marketplace, how you list your product, how you create your bullet points, how you create your descriptions, your title, um, and if you focus in on any key words through, uh, you know, from Amazon, search engine, all of those are really important factors and if you’re a seller that just doesn’t know anything about that, then you can find someone who has experienced in that and all they do for businesses is list products and optimize them to, to appear in search results and to convert people once they actually land on the page. So that’s been another popular one for, for clients using us.

New Speaker:                   23:20                     The other thing that you could tie in there, which is what I think people are starting to think about is they can also help not maybe not that person, but with Google and the search algorithm because that is different. Amazon search algorithm is different than cattle gold. They’re competing, right? They’re trying to be smarter than each other, both learning and that kind of thing. But there is an absolute different approach when it comes to Google, which I know from my world and I’m so you can hire an expert there. I’m one of the big concerns I think people have is, you know, hey connor, they’re going to see my stuff. They’re going to sell it to somebody else. Man, I’m very concerned. Or you know, hey, they’re working for my competitor. How do I know they’re not taking my best stuff and bringing it to my competitor. What kind of, what kind of experience have you had with that? Especially after doing it for three years?

Connor:                                24:05                     Yeah. Yeah. So it’s a great question. Definitely something that clients will ask us from time to time as well. We fortunately haven’t seen too many issues with it within the, the terms of use that freelancers sign as they’re getting into the marketplace. There is a section in there for privacy and confidentiality of information that they obtained from clients they work with through the marketplace. So if there is ever a situation where that does occur and the client catches it, what were moved the freelancer from the marketplace immediately and make sure that they aren’t working with any of our other clients. And then in terms of, you know, taking that information and working for a competitor, um, from my experience talking to freelancers, I would say that they, they kind of vet their clients as much as clients want to vet the freelancer and they look for situations where there may be overlap or issues and they may even bring it up if they find something that’s just way too close or they’re selling the same exact product. Um, and then the client can decide, you know, do I still want to go forward with this or do I want to move away from it and find someone else? So it hasn’t been too much of an issue for us, but definitely understand the concern there.

New Speaker:                   25:14                     It sounds like to me that the, um, the freelancers are getting more sophisticated. I’m sitting there thinking about have prices risen as the demand has increased. Right? So if there’s limited supply and you know, I wonder how the world economy, you know, all that stuff going on. What have you seen in the last three years? Are there more people wanting to do freelance work? Are they better qualified? Are they looking, are they, are the good ones, are able to demand more, you know, what are you seeing?

Connor:                                25:43                     Yeah, absolutely. I have definitely seen a lot of growth, more and more people are looking to freelancing as an option, you know, not only as a side Gig but as a full time business. They can run on their own and we’re seeing a lot more applicants from the US and I know a lot of studies have been published recently that I think around 35 percent of the US workforce are involved in the freelance economy and within 10 years they’re expecting it to be closer to 50 percent. So the, the economy is definitely moving towards freelancing in the US and worldwide. So yeah, it’s definitely a movement that’s happening right now.

New Speaker:                   26:20                     And does this put you in a pretty good position as you build out the cause? Their systems? Right. I mean, I’m assuming with a thousand clients, that’s a lot of moving pieces of phrase. I like to use somebody, there’s got to be, you know, and everybody’s doing something different and it’s not like you can coordinate it all without automation. And is that you feel like your position pretty well as this continues to grow?

Connor:                                26:41                     That’s our goal. I mean we’re trying to make the marketplace a better experience for both the freelancers and clients. Then the other platforms out there by being very hands on and having great customer support and being there for both of those parties as they’re going through this process. So yeah, we’re, we were always building new systems and processes to try to achieve those two goals. It’s just, you know, can we keep up with it as, as we keep growing over the next few years.

New Speaker:                   27:08                     Okay. Alright. So we’re seeing growth in a whole bunch of. How about accounting and bookkeeping? How, how is that going? Because we moved in, I kicking and dragging to quickbooks online. I mean, I’ve been, uh, I’ve been a quick books user per ever and it’s always had, you know, pc desktops in that and I finally went at hidden, I must admit, it is easier. All right. And a hill here, right? It’s easier. Um, I’m going to say that. What are you seeing there?

Connor:                                27:35                     Yeah, very, very popular as well. I mean, I would say most entrepreneurs don’t love bookkeeping or accounting. We ourselves as a company use an amazing bookkeeper from the Philippines and we have a lot of clients who eventually get to the point where they don’t want to handle those monthly reports or with ecommerce, you have your sales tax reports if you’re in the United States. Uh, so there’s, there’s a lot of people who are outsourcing that from their business as well.

New Speaker:                   27:59                     How about giving up the control because that’s a, that’s a real concern for people, you know, something like that. A, I’m sharing my data with somebody, be, are they going to care as much as Susie who I walked past her desk every Monday, right. And, uh, I walked past that desk. I know her, I know her husband. I see him, I see him in church, you know, whatever, what, how do, how do, how do you overcome that objection. Could, I think that could be a real objection for some people.

Connor:                                28:22                     Yeah. A couple couple of things. So first, uh, the first thing to keep in mind, especially with freelancers from our marketplaces, most of them are running this as a full time business, so they’re not really looking to screw anyone over there. They’re in this to build their business and they want to find good clients that they can really help grow. So it’s just kind of one thing to keep in mind. The second one is that, um, in terms of being worried about it or you know, not being able to walk past the desk, I think a really important part of working with someone remote is that you still try to establish a good relationship with them. So, you know, as you go through the interview process, ask them questions about their personal life, share things about yourself, understand really why they want to get into this relationship.

Connor:                                29:04                     And then in the first few weeks to a month, make sure that you have regular meetings with them, maybe jump on some video calls if that makes you more comfortable to get to know them and take the time to build that trust with someone. Um, it’s gonna take a little bit of effort, but if you can find someone you really love, just like if he found someone who’s working in your office that you really enjoy working with, it can be a good relationship, but you have to put a little bit into, to get the best out of it. Yeah.

New Speaker:                   29:28                     And I agree with you 100 percent. If that person, you walk past her desk and you just look up how you doing, just go through and without making a real connection with them then, then they’re not, they’re not there in your business there. They’re showing up, but they’re not a real anchor part of it. And that risk that, that loss will happen at some point. How about turnover? Um, how often? I mean, if I brought on a freelancer, especially like bookkeeping, where I want them to learn the nuances of my, you know, my state Wright state, each state is different for sales tax and all the rest of that jazz, right? How, how, how stable is your, uh, your force, Ben.

Connor:                                30:03                     Then pretty stable. Um, and we also have a note turnover guarantees. So in the rare case that a, you hire a freelancer, you bring them up to speed and they’re rolling, but then they have to take another job outside of the marketplace or whatever it may be. They have to leave. Uh, we replaced them very quickly and we also cover any replacement costs that you took to get that person set up. So we try to eliminate that as much as possible. Um, and if it does happen and in that rare case, we try to rectify it as quickly as possible so that the business owner doesn’t take any steps back and they don’t have a sour taste from hiring that first person and they don’t want to hire someone else.

New Speaker:                   30:42                     You know, looking at some of the outliers, the smaller companies, not these big ones because I think there’s, you know, they definitely have to be handled differently, although a larger company would absolutely use a service like this to fill in for seasonal and stuff like that or maternity or whatever. They could fill in a whole bunch of things. But on a smaller company where, you know, we’re all so close to it, where do you recommend for people you know, or what, what’s the recommended process to start thinking about? Is there parts of my business that I could, I could outsource?

Connor:                                31:14                     Yeah. Yeah. Good question. So two situations that I like to share. Uh, the first is when you’re just completely overwhelmed with all the tasks on your plate, you want to, that’s an opportunity where you could outsource. The second is, if you’re looking to get into a, a new area or new skill of your business that you were anyone on your team doesn’t have any experience in, um, you know, so for the first one, let’s say, you know, you’re working 60 hours a week and you’re just completely overwhelmed and you’re spending a lot of your time on those repetitive, mundane tasks that could easily be passed off to someone you want to create a list of all those tasks, find the easiest one in that list, create the process for it actually documented somewhere so that it lists out the steps that you’ve been taking to complete it and we’re how you’ve seen success.

Connor:                                32:00                     Um, and then that’s, that’s the time when you could go out and try to find someone who could take that off your plate for you. And you can start slow. Find someone two hours a day. Okay, those are two hours you now have to work on something else. And then in the second situation where you’re trying to bring on someone with a skill set, you don’t have, let’s say, you know, Amazon ppc or even facebook ads, so kind of something with a little bit more advanced. That’s another opportunity where you can bring in more of a consultant or expert level person who could help you set up that process and then maybe they could even help you hire someone a little bit more affordable that could manage all of it for you. But those are two opportunities where you could start to think about outsourcing.

New Speaker:                   32:40                     Oh, so like a trainer. So you can actually hire a trainer that I didn’t think about that. So, so another big item in our world, right, is people are trying to create brands, right? Everybody’s trying to build up their private label business and they’re trying to get a brand and they want to run click funnel ads and they want to run facebook ads and he wanted to do all this stuff and they want to get it out off there or they need landing pages. I mean all that stuff, right? And it’s so irrelevant today for so many people. Um, how available is that skill set and that force with free up,

Connor:                                33:12                     very available. We have, we have people that know advertising, click funnels, sales pages, lead pages, all, all of those types of things are very common for, for clients the rest because it is so common in the ecommerce world.

New Speaker:                   33:25                     And so that, that, so, so if somebody’s saying, Hey, I’m a, I just had a joe rooster on who invented a whole ton of games, actually, board games. Um, amazing like the genius dude. And you know, there’s a good example of somebody that’s his thing. Maybe not running facebook ads might not be as thing. So, um, but I could hire somebody and they could teach me. Correct. I think he described that a little bit earlier. So that ability to teach me or teach somebody in my team is there to power.

Connor:                                33:53                     Yeah, absolutely. Yeah. Just higher. And it’s more of like a consultant level. So hire him for two or three hours. They help you create the strategy around all of it. Maybe walk you through the processes they’ve seen success with. And then you could pass it off to someone else or you could try to handle it yourself.

New Speaker:                   34:08                     All right, let’s, let’s, uh, let’s put this out there because I know people are saying, yeah, but I can hire these people for $2 an hour. Do you don’t understand man. I could. I’m going to save a lot of money, buddy. You’re expensive. You guys are anywhere from. What’s your lowest rate? Is it six or seven? Five. Five. Five up to 100. Seventy five, 75 to 75. And why would I need a $75 an hour employee? I can hire suzy down the street. She’ll work for 20 bucks. Right? Right. But does come with a little tax issues and it does come with Workman’s comp and it does come with a blah, blah, blah, blah, blah, blah, blah. There are little. When you start adding it all together, it’s not quite as but, but given the example why, why would I not want to just go out there on upwork and put my $2 an hour? Know, hey, I’m willing to pay $2 an hour. What have you seen in, and I know you’re going to be biased, there was going to be saying, of course she’s going to say this, Steve, but I mean this is real. I mean, you’re hearing this argument. So what, what is your, what do you say to people like that?

Connor:                                35:03                     Yeah. So the biggest thing, the biggest difference is you can go and post a job on upwork or fiverr or these other platforms, um, and you’re going to post it and you’re going to receive 15 plus applicants. None, but no, they’re 100 percent qualified for whatever I post every one of them. I don’t care what I was gonna I was gonna say, so none of them have been prequalified or vetted by those marketplaces. And it’s your job as the business owner to set up interviews with them, uh, you know, interview them for their skills, their attitude, their communication, and try to find one that is the best fit for you. And then set up expectations, get them into the role of everything and make sure that it all works. That can take a lot of time. We went through it for about three years where we are using those platforms before we started free up.

Connor:                                35:53                     Um, so it’s just a lot of time and money that you put in as a business owner, whereas with free up you, you come in, you request exactly who you need. We introduced you to one person from the network that’s already been interviewed for those skills, communication and attitude. A one person at a time, you meet with them, see if they’re a fit, if they are or you can hire them and manage all of the hours and billing rights through the platform, um, or you can just let us know that you want to meet someone else and we introduce them to you quickly. So we, we’ve really just taken the whole process of the other platforms and tried to speed it up and make it a lot more efficient.

New Speaker:                   36:27                     Yeah. If I’m busy, me doing all that hiring work isn’t going to make me less busy. That’s just common sense, right? Of Center saying, what do you say? I got to go through all those things. The other thing, you know, having had a lot of employees worked for me over the year, you know, it’s tough, man. They’ve got lives, they got personal issues, they got those kind of things and you bring that into your workplace. Now all of a sudden you got to deal with this. In this scenario. I’m not dealing with that stuff, right? I mean, that’s one of the nice scenarios. Now what happens though, because you’re freelancers have lives, you know, how, how does that work? Um, you know, when, when situations happen because they have to.

Connor:                                37:04                     Yeah, for sure. So we do have certain expectations, best practices that the freelancers are, are obliged to follow through the marketplace. So one of them is responding within 24 business hours to clients when they’re reaching out to them. Um, so that’s a big one that we try to uphold for freelancers. And we found that that really helps with clients so that people just don’t go and disappear. But when issues do happen, we’re there as a marketplace to help resolve them. That’s another big thing about us that’s different from these other platforms. You’re kind of on your own in those other platforms, whereas with us, you can come directly to myself, you can come to my business partner named, uh, you can come to our internal team of assistants and we’re there to help you resolve those issues and make sure that you either get someone new or you get in touch with that person and everything is resolved pretty quickly.

New Speaker:                   37:55                     So I’m sitting here thinking about a whole bunch of people and his, one of them’s named Steve who are sitting here saying, we got a lot on our plates. We need some administrative help. I, I would say that the majority of us, meaning all of us listening to this right now, all of you need some administrative help. I would say that’s probably the number one place you need help. You think it’s sourcing. You think it’s a bookkeeping, whatever. No, it’s keeping your all over the place. Mind on task. I remember this. This, uh, this is a true story. So Andy and nate, Andy Simon’s in Nate Simon’s when, um, when they got together and I think it was nate who insisted this, nate was. Because Andy is all over place like me, he says his mind goes everywhere and in a good way, you know, but it’s just hard to keep them focused.

New Speaker:                   38:40                     Right. And he said the biggest thing that they did for their business was nate forced him to hire an administrative person and that person kept them on task. He had his list. Nate had a list, name was nate. We didn’t need the list, you know, he’s that guy, but andy did. And he’s like, Oh yeah, she was all over me. Steve. She was like, you’ve got to have this done, you know, this is the deadline. And the best practice that they did was they would actually have a conference call, I think it was a weekly call and with her and she was in there taking notes or whatever and then gave the deliverables. Everybody knew what was expected and that takes over because you guys, I’m sure you’re in nate’s a, your, you and your partner Nathan there. That relationship probably gets muddy sometimes too, right? And you’re not sure who’s responsible. I think that that’s such a powerful thing that so many of us need Steve. Um, and really I think that that skill set, how hard is it to find somebody that has, you know, time management, task management skills, uh, using trello or Asana or one of those systems out there. How hard is that? They’re fine.

Connor:                                39:41                     Uh, it’s very common. So we have a ton of clients who, who hire people exactly for that just helps to keep their day, helped keep their life, helps keep their business organized. Um, and like you said, they’re, they’re checking in with them. They’re, they’re reminding them of their, to do lists than what they had set out to accomplish in that week. They help them manage their emails, they help them manage their schedule and keep everything as organized as possible. So, uh, something that’s very accessible. It’s just kind of finding that right person that gels best with you and your working habits. Um, and then making sure they understand what your expectations are of them, how, what’s the minimum number of hours I can hire no minimum. Okay. So no matter if. So for an hour. Yeah.

New Speaker:                   40:28                     A lot higher for five or 10 hours a week. Right? I mean that, that’s not unusual and so, so my suggestion to anybody listening if that’s you, if you’re steve and you saw I put out on facebook my to do list for a couple of days. I only did a couple days. I didn’t put today’s out because I literally filled it all the way to the bottom of the page literally. And I’m like, Oh man, I don’t want to go to page two on this one because some of these things had been there three days and I’m like alright, I’m not going to show that again because now it’s getting embarrassing. Right. But that’s. But that’s real. I mean I’m just trying to be real. This is a good place to start. If you’ve been thinking about getting some help because then you get to the system because you know it’s not perfect, right?

New Speaker:                   41:03                     You want to get the communication right, you want to find out how they bill and all that kind of jazz. This is a nice safe way to do this. For me, it’s project management. I just got so many projects going and I need some help with that and so for me, that’s where I hire these guys to help me with. And so to me this is a great place to start. Then when you get to that comfort level, okay, now you have time to work on your business, right? Steve? Um, you can start working on your business and then you can say, okay, now I want some help with sourcing or I want some help with customer service or I want some help with a returns, a validation, right? Balancing going back and making sure that I got my refunds and they got reimbursed for it. I’ll make sure that my inventory going into Amazon, that the box, they didn’t overcharge me for size and all that stuff because that’s real. Right now you’re seeing all that stuff, correct? Oh yeah, absolutely. And, and then how about spreadsheets and things like that? Do we have skill sets for that kind of thing too? So people doing year over year analysis, because I don’t, I don’t see a lot of people talk about that in this world right now, but it’s becoming a bigger deal. Yeah,

Connor:                                42:05                     definitely. We have, we have freelancers that are in our experience with an excel or even just using google sheets and providing either weekly or monthly reports. I would say sales are different metrics that a seller is want to keep a track of and then start making decisions based off of them. But it’s definitely becoming a little bit more popular like your side.

New Speaker:                   42:24                     Okay. All right. I hope by. I know I pitched their stuff, but you know, I mean again, you know, I picked you, I believe in so you know I’m going to do it. I’m not apologizing anybody. So let’s go back. I do want to get to how you got into selling because you had that entrepreneurial. Were your parents entrepreneurs in any way? Just that cousin.

Connor:                                42:41                     Yes. Now my mom was a. She was an editor for a publishing company for a number of years, but then she became a freelance editor and ran her own business of maybe 10 for myself. So she, she works from home and ran her own company for most of my life.

New Speaker:                   42:57                     So that was impressed upon you to for sure. And in looking again, you saw the challenges that she went through it because this stuff didn’t exist, right? I mean she had to manage that herself, right?

Connor:                                43:08                     Oh yeah, yeah, no, she had, she pulled a lot of relationships that you had from her publishing company and then you know, offered her services to those people and create a clients for herself. But, but yeah, it was a totally different world that weren’t marketplaces where she could go find a, you know, clients that needed her help.

New Speaker:                   43:25                     So she’s going to be proud. Okay. So you’re go to college to be this math guy and what were you going to do with this math degree?

Connor:                                43:31                     A ECON and math. I don’t know. I was just interested in learning about business for a, for a period of time. I was interested in going onto higher education and economics and and kind of seeing where that could take me, but maybe it’d be a teacher. Is that what you were thinking at that point? Yeah, potentially inside route, but when I was a sophomore, I, that’s when I started to run into Amazon and met nate and we started working together. So from there it was just kind of in that direction.

New Speaker:                   43:57                     And you’re at college and their textbooks and nerve, those things have some money, some value, correct.

Connor:                                44:03                     Oh yeah, yeah. We Ne ne first saw the issue on campus where you buy a textbook for $500 at the beginning of the semester and then they encourage you to go sell it to the bookstore and they’d offer you a $15. So you’re, you’re again, kind of a low balled there for what you had paid for it. Um, and so he started a posting up on campus and purchasing textbooks from students that he knew and then eventually from students that he didn’t know and started listing on Amazon, seen what he could get for him. And about six months into the business I jumped on board and we kept doing the textbooks for a couple of years and then ended up hating actually having the textbooks in our dorm rooms and our college houses. So we explored the idea of drop shipping and over the course of the next three or four years we built relationships with over a thousand drop ship suppliers and brands around the United States. And we were there, their arm of Amazon for selling their. Since they didn’t, they weren’t doing it before or they didn’t know anything about it.

New Speaker:                   45:07                     So you guys were able to scale that and you scaled it pretty big. Um, here’s something I think is a fair question. Now. You guys have been partnered in some way then for more than three years, so four, five years, uh, close to nine years now. We started that first business and 20 or 2009. So nine years almost. How do you, how do you deal with that? Because I think that’s a real issue for people. Is it because you’re different types of people, right? I mean, that’s what makes it good couple, right. And how, how do you deal with, uh, with the strengths, his strengths, your strengths? I mean, you clearly were comfortable sitting back because that’s what you agreed to for a while and now you’re coming forward and I’d be interested to asking him the same question now. How does he feel now that you’re coming forward? Is that uncomfortable for him? Because he was that guy right there. He was that guy a. yes.

Connor:                                45:56                     So we, we went through a lot of back and forth in the first, I would say three to four years of working together when we were on the first business. We are very different people. I’m, I’m much more of a longterm thinker. He’s very short term, uh, I value, you know, writing and content and that side of things, whereas he’s more of the, uh, the relationship with the client type of deal and I’m working on shorter term projects. So we had a lot of battles in terms of how to run the business at first that we had to talk through and figure out. But what we will, we eventually realized was we have very different skillsets, but that’s a great thing for a partnership because we can work on different aspects of the business. And then just after working with each other for that many years, we’ve built up in a, an amazing amount of trust with each other where, you know, I can be working on something totally separate from him and he the same, but we, we trust what each other’s doing.

Connor:                                46:55                     We, we convened for brainstorming and for coming up with new ideas and pushing each other and motivating each other. Um, and then we also make sure we all, we always have the same, let’s say one year vision in mind so that we’re, we’re headed in the same place and were never arguing over issues with how the business is growing and how are managing financials and things along those lines. So it’s been very much a, a marriage, so to speak and in a process to get to where we are today. But it’s, it’s been, it’s been a good one and we have a really great relationship

New Speaker:                   47:25                     today. It’s very cool. You’re not in the same office, correct? Correct. Yeah. He

Connor:                                47:30                     lives in Orlando, Florida, and I’m in Denver, Colorado.

New Speaker:                   47:33                     I think that also works. It’s funny. A lot of couples I’ve interviewed that are sellers, um, so a couple of the real successful ones. One works on one floor and the other one works on another floor and I get it. I get it, you know, because you can’t spend 24 hours together. And so I get that and I just think that that’s funny. When, when you think about, um, looking back over the last three years, what point did you know that free up was a when? I mean, there had to be a point where you said, Huh, you know, I know you’re solving a problem for yourself. You’re scratching your own itch, but when did you like, whoa, there’s really something here.

Connor:                                48:08                     Yeah, I think it was about a year, maybe a year, year and a half into the business. Um, we, we started creating really great relationships with other Amazon coaches, ecommerce coaches and agencies, and we saw a really big upturn in the business. And I think that’s both when we, we will look at each other and we were like, wow, there’s, there’s potential here, there’s, there’s something we can do with this and we should really commit ourselves to it. Let’s, let’s see where we can take this. Um, so I think it was at that point we said we saw the hockey stick growth and we won. We knew we wanted to keep going with it, but no fear for either of you. Uh, I mean there’s always fear being an entrepreneur and building a new platform, a new service that is a little bit different than others and having to go out and get and keep clients and find freelancers for, for our marketplace. But, uh, I don’t know. We’ve been doing it for a while. We both love being entrepreneurs, the theorists almost, uh, an extra motivation for us that keeps us going. So yeah, not, not too much fear, but if there’s always a little bit there, for sure.

New Speaker:                   49:21                     Apprehension might be a better word. The right word. So looking out, what do you see is the future for free up? I mean, to be honest, right, you’re going to expand outside of just the ecommerce world, but I think if you don’t, it’d be silly because this skill set will go back to your first job. Right? That guy needed your help. He absolutely could have used some administrative that what we were just talking about that Steve Needs, right. You, he could use that help somebody scheduling and handling customer service, handling calls, sales calls, sales leads. I mean all that stuff can be still be done. Is that. Is that real for you guys?

Connor:                                49:56                     Yes, absolutely. We’re. We have seen a lot of traction outside of the ecommerce industry over the past year and we’re making concerted efforts to to move into different industries. The marketing world has, has been a big one for us over this past year and we’re seeing a lot of potential there and then another potential move for the business over the next couple of years is trying to cater to larger enterprise level ecommerce companies as well, and being a resource for them to meet prevented agencies that offer specific services and skillsets that they may be looking to outsource from their internal staff or internal office.

New Speaker:                   50:37                     Well, give me an example of that because I think he had to be up until the word agencies. Okay.

Connor:                                50:42                     Yeah, sure. So, um, so let’s say a facebook ad agency, it’s a team of 10 people. They specialize in working with larger companies to run their facebook ad campaigns and accounts and budgets. Um, so you know, we’d be looking for, to connect to them with a, a larger ecommerce company, you know, Internet retailer as a, let’s say $5,000 per month budget connect those two. They’re looking for a very high touch, high level management agency to work with and we’re kind of that connector for them.

New Speaker:                   51:16                     So almost like a seal, like a seal of approval in essence side, they’ve been vetted, they’ve done clients, uh, they’ve worked for other clients and they’ve been approved like a, almost a, you know, it’s funny how my son is probably your age and I think about he will not make a decision without reviews. I mean his whole world is like, we can’t do anything. And we’re like, let’s go eat, hold on. And he’s pulling up yelp or one of those things that I’m like, I’m like, dude, it’s pizza. And he’s like, oh no, no, no, no, no, we’re going to do it this way and, and I’ll be fair. And he’s right because, you know, it didn’t have a good review. Say. And then he, he always proved me, you know, that he’s right, of course. And he says father. But um, I think that that’s real.

New Speaker:                   51:52                     I think because everybody says they’re good at every. We’re back to the upwork thing, right? I put it in head out there and I need somebody who’s lefthanded who can key in one finger and blah blah. 100 people. Yeah, I can do it. Anything name it, and I’m like, Whoa, Whoa, whoa. How could everybody be? But that’s the truth. Everybody says they can whether they really deliver a very, very cool. It’s very cool to see you guys build it slowly. I think, uh, because it can’t come at the cost of the rest of us. Right? I mean that’s a real thing you have to be mindful of. So I think that’s really important. All right, so I do have a last question about process improvement and I think you’re probably going to be the guy to answer that, but if somebody has more questions and they want more information, what’s the best way to get in touch with you or in touch with they?

Connor:                                52:35                     Yeah, of course. Uh, so I’ll, I’ll give you a link so they can set up a meeting directly with me. A lot of access to my calendar. Um, anyone can email me as well, just connor@freeeup.com. And then also if you just go to [inaudible] dot com and click schedule a meeting at the top, there’s a, there’s direct links to both my calendar, nate’s calendar, our emails. And I think our skype accounts as well, so we’re very easy to get in touch with and I’d, I’d love to speak with anyone that was listening to that

New Speaker:                   53:03                     well and I appreciate it. They’d been sponsored my show. And I appreciate the relationship that I’ve had with them for awhile. I’m spending, it’s been quite awhile. Um, and it’s been a good relationship again. You know, as I said to connor, I always just ask for one thing is that if there’s a problem that they respond. I mean that’s only my because, you know, I don’t want to ever recommend something to somebody. My heart would bleed if they took my advice and then boom, just blew up because they turned out to be terrible. I don’t want those. I don’t want that negativity in my life and I don’t want to hurt anyone. So I do have a deal for anybody who’s interested and it’s the same deal that they’ve been offering, but it’s a good one. And here’s the deal. They’ve been offering it for a while and I think that’s the, again, the sine of c, I always say I look for continuity.

New Speaker:                   53:42                     I always look for somebody overtime, are they even, because everybody could come in and say, oh, I can do this, I’m the best thing since sliced bread. And then they’re gone. Next thing you know, they’re gone, right? They’re in and out. And then it’s the lack of continuity that really hurts. And so it saved 10 percent forever, which I like forever. That’s a long time. My whole lifetime. Um, if you go to free up with three e’s Dot com and it’s forward slash ecommerce, momentum is the code, but they also give you a $25 credit, uh, the first time you used them. And so, you know what we’re talking about. I hundred percent ask anybody who’s struggling with administration stuff, Steve, um, to hire someone and use the $25 credit, you know, hire five hours, you know, and it costs you almost nothing. See if there’s a difference, you know?

New Speaker:                   54:28                     See if, especially if your project oriented like I am, see if you see a difference. And then sit back and say, man, for this small amount of money, this whole weight is off my shoulder. I’m not carrying this burden home with me every single night, so huge deal and I just think it’s so awesome and it’s free up with three e’s. Again, freeeup.com, forward slash ecommerce momentum. Um, save the 10 percent and get the 25 bucks. Take it while they’re giving it and use it. So. Alright, here we go. All right. This is the big deep thought. So the goal of the podcast is for people who get stuck because you guys have seen it right there, you know, they’re selling $30,000 a month and they’re not living on $30,000 a month. If you’re selling on Amazon for example, you’re not doing so hot because you know, with the returns and all the rest of that jazz, they want to scale, but they haven’t been able to get past that point of stuck, right? That’s just one of the places. I see it so many times and there’s a myriad of reasons. Give us something that you suggest is a real meaningful way that they can improve. Maybe it’s process, maybe it’s, maybe it’s higher free up, but whatever it is, but to help them really get forward on that business and just get past that point.

Connor:                                55:36                     Yeah, absolutely. So I think it’s, you know, it’s not about necessarily hiring, but it’s more about your mentality, right? So you as a business owner wants to make sure that you’re valuing your time at the highest level possible and that you’re spending time where you make the most impact on the growth. So you know, if your best that listing products because you know how to do that really well and it leads to more sales. That’s something you should be doing on a regular basis. Um, and you should be trying to get everything else off your plate. Um, maybe you, maybe your current product selection isn’t working and you’re really great at finding other products that could sell, you know, that’s where you should be spending your time. Um, but it’s, it’s kind of this mindset, you know, as an entrepreneur, I think when we’re starting, we, we sometimes feel obliged to just put everything on ourselves and never want to pass it off to someone. But if you can get into a mindset where you’re really valuing your time, you’re making sure you’re focused on where you’re adding the most value and making the most impact and trying to delegate the rest over time. You know, let’s say three to six month period, you’re going to start to see changes and you’re gonna start to see your business grow as well. So just something to keep in mind is as we leave this podcast

New Speaker:                   56:47                     and I think the three to six months, it’s a big deal too. I think you have to, you, you know, you can’t look next week because not much is going to change this week to next week. You want to see meaningful improvement overtime or back to the consistency discussion, right? That meaningful improvement over time, that consistent approach, that’s when you start to see and it gets. It’s a snowball. It gets bigger and bigger. The further out it goes. I’m doing some weight loss thing and I’m looking at year out. My plan is a year. I’m not losing my weight next week. I’m not cutting eating three grapes and Colin done. I’m looking a year out. Why? Because I want that continuity and I think that’s real solid advice. Connor, I’m very, very impressed. It’s nice to see you have your cotillion and get out of the office so you’re finally out and we’ll actually get to meet one of these times face to face.

New Speaker:                   57:33                     I really appreciate you taking the time. I mean it and I appreciate what you guys do because I’ve seen so many people go out there and look at what nate posted about, what’s the best part about using the service and you’ll see real people and then my suggestion is, and I always tell people, if you connect with this, then this is a great place to go. If you don’t, don’t, but go look at what those people posted, message them. Those are real people on a facebook message them and say, Hey, what are you talking about? Why they did this for you? And to me that’s the best. It’s kind of, it’s not invisible, it’s not the right word to use, but uh, you guys are letting people see behind the curtains and I just think that, that the more you do that, the better it is. So thank you so much. I wish you nothing but success.

Connor:                                58:11                     Yeah. Thanks so much for having me on Steve. I appreciate it.

New Speaker:                   58:15                     Great Guy. A good company. And again, I think, I think the thing that they’re really smart about is that they didn’t jump into these other industries that are building this one out first. They’re getting, working out all the kinks, making sure that they don’t lose because it’s easy to move into a hot market, you know, oh, let’s go into cryptocurrency, right? Everybody’s into cryptocurrency at the expense of everything else behind you, but that foundation you need to have. Right? And so I think these guys are really smart because they’re, they’re making sure their foundation here is really strong before they move on to other things. Most people don’t think that way. Most guys are not patient enough and so that’s a maturity for two guys way younger than me. I think you had the age together. I’m older than him and his young dudes. ECOMMERCE, momentum.com. Take care.

Cool voice guy:                  58:59                     Thanks for listening to the ECOMMERCE momentum podcast. All the links mentioned today can be found at incomers momentum. Doug, come under this episode number. Please remember to subscribe and the lake us on itunes.

 

Stephen-Peterson

About the author, Stephen

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